"I Keep Coming Back!"
I have leased multiple cars over the years from this wonderful dealership. They are professional, courteous, and helpful. Marque Hoenig has handled many of my leases and I find him a pleasure to work with. He is very knowledgeable and is happy to lay out the different options on leasing various models. He understands my budget and is happy to work within it. No pressure at all - the opposite, in fact. A couple of years ago, one of my leased cars required getting hand-controls installed by a third party installer, who I had found to do the work. Marque offered to take the car over there and pick it up when the work was complete. This time around I wanted to get different floor mats for my RAV and Marque and the manager, Dylan Hoang were happy to arrange for it. When I went to pick them up another manager, Tomi Tsitsos, saw me as I entered, invited me to sit, and quickly located the mats that had been ordered. All-around pleasant experience!
"Marque is THE man"
Marque was EXCELLENT!!! He was so helpful and patient during a stressful time. I felt absolutely no pressure whatsoever and he worked with me to get me everything I wanted and needed. Herb Chambers gave me a great value on my trade-in and helped me select the perfect car for me and kept me BELOW my desired monthly payment. I can't thank Marque enough...I will absolutely go back to Marque when I need my next vehicle, but in the meantime, will recommend him to anyone who needs a car!!! Thank you SO much, Marque. This was my best car buying experience in my 20 years of purchasing cars.
Other Employees Tagged:
"Couldn't Be Happier!"
I have so many positive things to say about my experience here, especially after being treated unfairly at another unrelated dealership. I'll start at the beginning, I first started looking for a car because the transmission went in my previous one so it was unexpected that I would have to look for a new car in the middle of a semester at school & during the holidays. I tried going to the Toyota dealership in Auburn looking for a RAV4 or a Honda CRV in my price range and met Marque, unfortunately at the time they didn't have anything available but kept in touch in emails if anything came up. He honestly let me know that there was one that was a possibility but turned out to be unsafe to drive. So the search continued.
After a couple weeks, I looked at their website again and saw that there were a few cars that I would be interested in and reached out to Marque. Again, he helped me and researched all the possible cars all over New England that would be exactly what I asked for, but they sadly all kept coming up as on hold for other customers. 5 or 6 failed attempts later, and there was finally something available, but was in service when I came to check in. Determined, Marque was able to find one CRV that was available on the spot in the next town over, and rather than waiting and risking someone else buying it the next day, because they were literally going fast, he ended up driving me over to the other Toyota dealership so that I could test drive/bring the car back to Auburn so that I could have first dibs. FINALLY after searching for two months because my 2004 Ford Escape died, I had found the perfect car that was exactly what I could afford to spend on a car, a 2009 Honda CRV with awesome features too. Marque went above and beyond what I expected and made the entire process easy and painless. Given all the unique situations that came up, it was an amazing experience and I have been telling everyone!
I would also like to add that the whole building was under major renovations and every single staff member working there had adapted to the situation amazingly. They were sharing workspaces, using makeshift desk areas, running messages back and forth because the intercoms weren't working yet, using space heaters where needed, and just generally working well as a team through an otherwise difficult situation. It was obvious that they were making the best of it. Also, any time I came in and was waiting around, every staff member kindly asked if I was being taken care of. The customer service from not only Marque, but also Matt, and all the other members who helped with every step of the sale was above expectations! HIGHLY RECOMMENDED!
"Easiest car buying experience ever! "
We were so lucky that Marque greeted us as we walked into the dealership! I had a very particular vehicle in mind and a strict budget to stick to. Marque worked with me to meet all of my needs. He was no pressure, honest, and very fabulous to work with! Both Marque and Stephane worked extremely hard to fit the perfect car into my budget! They were both personable and fun and kept my needs in mind, working to get me the best deal possible! Andi was also fabulous! The entire finance process was quick and painless. I will be sending family and friends their way in the future! The entire experience was ideal!
"Relaxed buying experience - Matt and Renee 2018 4Runner"
Marque was personable and never pressured us during the whole visit. Buying a car can be stressful, and can be an awful experience if pressured. Marque never pressured us, and ensured that we could find the correct car for us, which wasn't in stock. He went above and beyond to show us the cars he had in stock, and also took his time to locate the perfect car.. "We only need one!" in Marque's words.. He also went above and beyond to figure out what was in a specific option package which wasn't even explained on Toyota's website.. He took the time to reach out to his rep to figure it out.. We got a great deal on the car, and got the vehicle swapped from another dealer even faster than expected. Being in the industry, it is important to know when someone genuinely cares about his clients and cares about the profession he/ she is in, and Marque gets it. To be honest, we were planning on visiting another dealer, however there was no need to. We were 100% satisfied with the service, the car, and with the deal Marque got us. I cannot wait to contact him when I am ready to upgrade my Tacoma. Thanks again, Marque!
- Prunes 1969
This is the third vehicle that we have bought at this dealership and the second from salesman Marque Hoenig. We are extremely happy with the whole car buying experience and the time and care that Marque provided.
"Marque Hoenig and Herb Chambers of Auburn"
- Marcel and Nancy
Thanks Marque, for finding exactly what we were looking for.
You have a nice way with customers and you go the extra mile to help in any way possible! You are the kind of salesman that every customer would like to deal with. Professional, knowledgeable, helpful and pleasant!!!
This is our third vehicle bought at Herb Chambers of Auburn, and we will always go there for our Toyota purchases.
Marcel and Nancy Lavoie
"Great Dealership and Wonderful Staff"
Thank you Marque and the staff I dealt with to buy my new Toyota, all were a great help to me in purchasing the car
The buying experience was wonderful. The sales and management and service team are great. My overall impression of the Auburn staff is; personal, professional and easy to deal with.
"Friendly, clean and accommodating. Thanks Marque!!! "
- Bill & Mary
This is our second purchase from Herb Chambers Toyota Auburn. Marque Hoenig sold us our first 2011 Prius and we were so pleased with the car and the service that we upgraded to a new 2017 Prius. We told Marque what we were looking for, moon roof, leather seats, heated mirrors and bells and whistles of modern technology. The next day our car was found and the process couldn't go smoother with both Marque Hoenig in sales and Christopher Stockert in finance. Thumbs up and kudos to both of you.
Loving our car,
Bill and Mary