Herb Chambers Toyota of Auburn

I had the recent privilege of purchasing a 2008 Used Toyota Highlander from Herb Chambers Toyota of Auburn. Josh Smith was our sales person and was one of the most honest salesmen I have ever had the o Toyota Highlander from Herb Chambers Toyota of Auburn. Josh Smith was our sales person and was one of the most honest salesmen I have ever had the opportunity to work with (At any dealership). Josh went out of his way to negotiate a deal that was fair and I was very pleased with the experience. It's should come as no surprise to people reading this review that when you buy a used car from a Herb Chambers dealership you pay a little more then you would from other dealerships. That said, I honestly think the higher price is warranted through their phenomenal customer care and programs (Such as the 3 day money back guarantee). If you're looking for a quality car from Herb Chambers Toyota in Auburn, you should contact Josh Smith and see if he can't help you to get a good deal as well!! More

I buy vehicles and maintain a company fleet. I stumbled upon Herb Chambers Toyota and have since purchased all our fleet and other vehicles from them. I also have brought all our vehciles there for both wa upon Herb Chambers Toyota and have since purchased all our fleet and other vehicles from them. I also have brought all our vehciles there for both warranty and non-warranty service. The Service Dept. is professional, courteous, knowledgeable and have always provided excellent service. They have accommodated us in every way. We've never had to wait for an appointment and when our agreed pick-up date was not possible they have provided loaner vehicles free of charge. The salesman Marque has always given us the right price the first time. I Dont feel that I have to second guess his quotes and this saves me time. They provide what they agree to always. In the auto business things happen its the nature of the business but even when things haven't gone the way they were planned the staff at HC Auburn has made the necessary adjustments to service us. The support staff to the the service dept is always welcoming and friendly and have knowledge beyond simply taking appointments. They take their time to explain situations and lay out options that are available. They dont push you to chose the most expensive repair but rather take their time to explain what each option will do. I feel as if I'm getting more than what I pay for each time we bring a vehicle there. I dont worry that the job wont be done correctly. I have the confidence that when I drop it off for a specific issue that issue will be corrected and I dont get the usual dealer "while we were under there we found all these other problems". The Service advisors know what they are talking about, the techs do their jobs right the first time, and the salesmen are honest and provide quality. More

Everyone at the dealership was SO helpful and nice. Marque Hoenig helped us, and we would recommend him to anyone and everyone. He was incredible to work with, very attentive, and extremely helpful. Marque Hoenig helped us, and we would recommend him to anyone and everyone. He was incredible to work with, very attentive, and extremely helpful. We'll definitely be back to the dealership in the future! More

I found a car online and called the dealership to see if it was still available and as my luck would have it it was, so I made an appointment to go and test drive and love the car!! From the salesperson who it was still available and as my luck would have it it was, so I made an appointment to go and test drive and love the car!! From the salesperson who helped me to all of the other people who helped me my experience was great!! I would highly recommend buying a car from this dealer and plan on doing all of my vehicl bussiness with them!! More

I would and have reccomended this dealership to many many people, because of the great service I received! My husband and I went to many dealerships with one thing in mind the car we wanted and a price that people, because of the great service I received! My husband and I went to many dealerships with one thing in mind the car we wanted and a price that was in our pirce range and we received both at Herb Chambers. From the sales people to finace the employees were friendly and very helpful! Thank you Herb Chambers for a great car buying experience More

Al had no product knowledge of the Scion I bought. Al Al had no product knowledge of the Scion I bought. Al wasted 40 minutes trying to log onto his computer. Al refused to give me a business card, or e Al had no product knowledge of the Scion I bought. Al wasted 40 minutes trying to log onto his computer. Al refused to give me a business card, or email address. Alex said he would fax me documents, and never did, after several follow ups. It took 6 weeks to confirm a cash-4-clunker deal. Rebeca promised to deliver a car, and to confirm just before the delivery time. She did not take nor return calls for 2 hours, and then the car was not going to be ready until next week, wasted my whole morning. Chuck lied to me on the phone, saying it was not legal to use a dealer plate on the car. They had the car I wanted, and I bought it in spite of all the horrible service. More

I would just like to say that Ive read some negative comments pertaining to this service department in the past. Recently I went there for repairs needed on my Corolla which had a check engine light on. comments pertaining to this service department in the past. Recently I went there for repairs needed on my Corolla which had a check engine light on. Every single person that I came in contact with in this department could not do enough to make sure my car got diagnosed in a timely manner and repaired the same day! They do recommend service that my vehicle is due for which sometimes is higher in price in comparison to some backyard garage, however the sayin is "you get what you pay for" I always thought dealers were over-priced until the service team here explained very thorough the "difference" between factory parts and aftermarket. Im not very car savy and it was extremely helpful and appreciated that they were able to demonstrate the difference with visuals. They stand behind their repairs and justify with the up most knowledge the benefits and value of maintaining my toyota. Thank you Herb Chambers for being such a trustworthy shop! You have gained a customer and Jiffy Lube just lost one! More

My husband and I just bought a elantra from Herb Chambers and were very happy with the service we received during the buying process.We did the cash for clunkers promotion and were surprized how quickly we w and were very happy with the service we received during the buying process.We did the cash for clunkers promotion and were surprized how quickly we were able to get the car. The salesmen as well as the men who cleaned up the car were very nice. Our car looked great when we took it home! I would definatly recommend this dealer to anyone looking to purchase a new car. More

Wayne was awesome! He was very thorough and knowledgable when explaining our sales agreement to us. He made us feel very comfortable. I am pleased to tell you that Wayne delivered exceptional customer ser when explaining our sales agreement to us. He made us feel very comfortable. I am pleased to tell you that Wayne delivered exceptional customer service and support. We will definately recommend our friends, family, and coworkers to Wayne. Thanks! More

Dealer and salesman went above and beyond. This is my 4th car purchased from Herb Chambers Toyota in Auburn and will not be my last. Cannot recommend them highly enough. I had gone in for the cash for 4th car purchased from Herb Chambers Toyota in Auburn and will not be my last. Cannot recommend them highly enough. I had gone in for the cash for clunkers to trade my 1996 Nissan Pickup and had no problems whatsoever. They are very professional, and their prices are always a few thousand less than my closest Toyota dealer. More