Herb Chambers Toyota of Boston

Wonderful experience with purchasing my third Highlander. Easiest sales process I have ever encountered and great service. We will certainly use them again! Easiest sales process I have ever encountered and great service. We will certainly use them again! More

Had an appointment for a routine service and left 3 hours later? Why make an appointment for 8:30 AM If they’re not going to work on your car right away or at least half an hour later, then when they hours later? Why make an appointment for 8:30 AM If they’re not going to work on your car right away or at least half an hour later, then when they returned my car the handle on drivers side was all dirty what looked to me to oil marks, when questioned it I was told by a very rude man with an very lousy attitude that was a scratch I said no that wasn’t a scratch it was dirty and it wasn’t like that when I brought the car in, all he said was I don’t know, I don’t know talk to people over there and he pointed inside. I’ve going there since I bought my car in 2008 and this will be my last time…. POOR CUSTOMER SERVICE!!! More

It was a pleasure working with Carlos from the branch. He went above and beyond to make sure I was fully satisfied with the service. went above and beyond to make sure I was fully satisfied with the service. More

I had a last minute repair on a Saturday afternoon. Sean Cho the service advisor at Toyota of Boston said it would be no problem. They’d take care of it right away. Sean handled the issue skillfully and mad Cho the service advisor at Toyota of Boston said it would be no problem. They’d take care of it right away. Sean handled the issue skillfully and made sure the service was done that day. Amazing customer service by Sean and Toyota of Boston! More

The entire buying experience was excellent. Clyde the Sales Manager kept me posted regularly on my RAV4 from factory to arrival at dealership Luke the Finance Manager carefully went over the warranty op Sales Manager kept me posted regularly on my RAV4 from factory to arrival at dealership Luke the Finance Manager carefully went over the warranty options An employee went over all the dodads on the dashboard I am so pleased with the buying experience And the car is awesome! More

i was very upset with my visit today. i called them regarding problem and already knew what it was and they changed me to tell me the same thing regarding problem and already knew what it was and they changed me to tell me the same thing More

This was my first experience in buying a car by me. I was very worried, because I did not know how long the registration process would take and how it would happen .. I would like to say that if you ar was very worried, because I did not know how long the registration process would take and how it would happen .. I would like to say that if you are buying for the first time and you need a reliable and knowledgeable seller, then these are Carlos Rivas and Chris Pesirides. Carlos walked me through the entire buying process and explained the technical part of my car in detail. He gave me advice on how to take care of the car, he helped to install app on the phone and explained what are the benefits of the warranty. Thank you so much Chris and Carlos and all the best in your career !!!!! More

Mingfei was nice and responsive and we appreciated his honesty! He was good to work with. honesty! He was good to work with. More

I thought that they were the best dealer when I bought my car there 17 years ago. And today, I was very impressed with their service. They quickly diagnosed a rather subtle problem and solved the problem in car there 17 years ago. And today, I was very impressed with their service. They quickly diagnosed a rather subtle problem and solved the problem in a reasonable time. The service representative, the cashier, and (especially) the service manager were polite and helpful. The service manager went out of his way to make sure that I understood your problem and gave me practical advice on hope to prevent it ( rats eating the electric cables.) More

Friendly, knowledgeable, efficient. Richard made the whole process effortless. I am thrilled with the car and the service. whole process effortless. I am thrilled with the car and the service. More