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Herb Chambers Toyota of Boston

Boston, MA

Overview
Employees
Reviews
Vehicles
4.4
1,103 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
Contact Dealership

32 Brighton Ave

Boston, MA

02134

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Showing 1,103 reviews

October 19, 2024

I’ve been a customer for many years. I am always please with the service. More

by markdonohoe725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2024 -

Herb Chambers Toyota of Boston responded

Hi Mark, we're happy to hear you’re always pleased with our service at Herb Chambers Toyota of Boston. We look forward to serving you again! Safe travels!

October 19, 2024

Good service, good timing, friendly customer service, & convenient location want to go back to the same location More

by hakeemone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 21, 2024 -

Herb Chambers Toyota of Boston responded

We're delighted to hear you enjoyed the service and convenience at Herb Chambers Toyota of Boston! Thank you for your kind words, and we look forward to welcoming you back soon.

October 16, 2024

Absolutely terrible! Unprofessional! Toyota shouldn't even allow dealerships this bad to exist, causing long term damage to Toyota's corporate image! More

by dxlmyfz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shigliam GUZM
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Oct 16, 2024 -

Herb Chambers Toyota of Boston responded

It's disheartening to hear about your experience, and we regret any inconvenience caused. We strive to uphold the highest standards of professionalism and customer service, so this feedback is concerning. Please reach out to address specific issues or discuss them further. Thank you, Howie Reske - General Manager - hreske@herbchambers.com

October 13, 2024

Edward Ko was great, kept me updated of what I needed done and costs, was very professional. Great customer service! More

by Redsox51079
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Ko
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Oct 15, 2024 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that Edward provided you with excellent service at Herb Chambers Toyota of Boston. Keeping our customers informed and satisfied is always a top priority for us. Thank you for the kind words!

October 09, 2024

Very informative work was done well. Service Advisor Sean was very great to work with. More

by jp4three
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 10, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for visiting Sean & the team here at Herb Chambers Toyota of Boston! We appreciate your positive feedback and hope we have the opportunity to serve you again in the future!

October 09, 2024

They were very courteous and knowledgeable. The service was great and fast. Overall I was satisfied. More

by mara
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Herard
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Oct 10, 2024 -

Herb Chambers Toyota of Boston responded

Mara, thank you for the positive feedback about your recent visit here at Herb Chambers Toyota of Boston! We hope we have the opportunity to serve you again in the future!

October 01, 2024

Ed Koh was an absolute life saver during my recent visit! I had forgotten my vehicle registration, but thanks to his kind assistance, I was able to get it online. Not only that, but he also took care of the More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Koh
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Oct 01, 2024 -

Herb Chambers Toyota of Boston responded

We're delighted to hear that Ed provided exceptional assistance during your recent visit at Herb Chambers Toyota of Boston! Thanks for sharing your positive experience and please don't hesitate to reach out if we can be of service again in the future!

September 26, 2024

Very very good i like abcsdkghrogjdjeifjdjdjrjrjr fuejfjdjdjjdrjf fjdkdkdkjdjdjd dbjdjdjdjdjd d dbdbdbdbd dbbfdjdjdjjdjd ddjdjdjd djdbdbdbd djdjdjd More

by Uriberaldy988
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Rivas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tereza Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 27, 2024 -

Herb Chambers Toyota of Boston responded

We're glad to hear you had a positive experience at Herb Chambers Toyota of Boston! Thanks for the review!

September 21, 2024

Very professional and very clear in repairs, Excellent service and I love this dealership thanks More

by y2sanchez514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Teresa
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Sep 23, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for being a Herb Chambers Toyota of Boston customer! We're grateful for your support and look forward to your next visit!

September 06, 2024

I recently had a very disappointing experience with Tereza Guzman, a customer service representative at Toyota. Her approach was incredibly rude and condescending, making the entire interaction frustra More

by iamalantam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tereza Guzman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Herb Chambers Toyota of Boston responded

Thank you for the review. I'm sorry to hear that this experience didn't leave you with a better impression of our dealership and will make sure your feedback gets addressed with the appropriate members of our team. If you have any additional questions or concerns you'd like to discuss, please feel free to contact me directly. Thanks again, Howie Reske - General Manager - hreske@herbchambers.com

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