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Herb Chambers Toyota of Boston

Boston, MA

4.4
1,102 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -35 brands to choose from -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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32 Brighton Ave

Boston, MA

02134

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Showing 1,102 reviews

March 14, 2018

Great Service. The service is very professionally managed and completed in detail. This excellent quality ensures that the car does not break down when least expect More

by George74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2018 -

Herb Chambers Toyota of Boston responded

Thank you for your feedback! Glad to know that Sean kept you updated and you are satisfied with the work our service team provided! Best, Howie Reske, General Manager.

March 13, 2018

Service Oil change and tire rotation, needed new hub cap as soon as I left dealership it fell off. Sean made it very easy to have a replacement .thanks! More

by Corolla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The employee , she takes payment , always pleasant and kind. Unfortunately I do not remember her name.
May 01, 2018 -

Herb Chambers Toyota of Boston responded

Awesome! Happy to know that Sean was there for you! Happy miles- Howie Reske, General Manager.

March 13, 2018

Sean Cho helped me this time--courteous, efficient, kind. I always have a positive experience at this dealership and find everything about the experience easy and well done. Sean Cho was especially helpful. More

by carpooling Mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2018 -

Herb Chambers Toyota of Boston responded

Thank you for your review! I'll be sure to pass it along to the team and Sean. Thank you for your business, looking forward to assisting your automotive needs next time you need anything! Best, Howie Reske, General Manager.

March 13, 2018

Always courteous and professional This is our third Herb Chambers Toyota, and - even though other garages and dealerships are closer to us - we continue to bring our van here for the q More

by Denny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gary Francois
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Cho
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luke Johnson, Mike Pierre
May 01, 2018 -

Herb Chambers Toyota of Boston responded

Thank you for you choosing us to serve your automotive needs! Happy to know that we have provided you with service you keep coming back for! Best, Howie Reske, General Manager.

March 10, 2018

So far car is running great, So far my car is in great condition. I am sure service department will help me to keep my car like this in future as well . More

by Vickyice
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christos Pesirides
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2018 -

Herb Chambers Toyota of Boston responded

Yes we will! Thank you for your review!

March 09, 2018

Quick and easy I was in and out very quickly. It was just a routine service so there is really not much else to comment on. Thank you. More

by dfsimon
Recommend Dealer
Yes
Employees Worked With
Steve Shlosman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2018 -

Herb Chambers Toyota of Boston responded

Thank you for your review!

March 05, 2018

Costo Auto Program worked I was please to work with this dealership as part of the Costco Auto Program. I felt like I was treated professionally and courteously, like any other More

by LoriT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Haider Amin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : In-person, I mostly worked with Taso, Ryan McDonnell, Nelson Rodriguez Jr.
Mar 06, 2018 -

Herb Chambers Toyota of Boston responded

Thank you, Lori, for your feedback. We value your business and we hope to serve your automotive needs for many more years to come. Best, Howie Reske, General Manager

March 04, 2018

Salesman was exceptional and provided great customer care. An overall wonderful experience! A had a positive experience from beginning to end. I was very impressed by the time and consideration given me. I More

by Eileen k
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stefania D’Amato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Liang, Maggie Abbott
Mar 05, 2018 -

Herb Chambers Toyota of Boston responded

Thank you, Eileen! We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying! We value your business and look forward to serving your automotive needs for many more years to come! Best, Howie Reske, General Manager

March 03, 2018

Disrespectful!!! Disrespectful person who’s not supposed to be dealing with customers for any reason. I don’t blame him if he can be like that and gets to keep his job More

by PK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Clyde Chornovas
Mar 05, 2018 -

Herb Chambers Toyota of Boston responded

This is certainly concerning feedback and I'm sorry your experience. I would appreciate the opportunity to speak with you directly to further discuss your experience and hopefully restore your faith in us. Please contact me at HReske@HerbChambers.com at your earliest convenience. I hope to hear from you. Best, Howie Reske, General Manager

March 03, 2018

Always a satisfying experience I have always used this place for my Toyotas. I always had good experience. If you have to wait for your vehicle to be serviced you won't mind to si More

by singhsaab
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : another service agent
Mar 05, 2018 -

Herb Chambers Toyota of Boston responded

We thank you for your business and look forward to working with you again in the future. Kind Regards, Howie Reske, General Manager

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