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Herb Chambers Volvo Cars Norwood
Norwood, MA
939 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 939 reviews
June 29, 2021
I had done extensive research before deciding to buy a Volvo, and went to Herb Chambers Volvo to do that. I knew what I wanted and what I would expect to pay for the car. I was at the dealership much lo Volvo, and went to Herb Chambers Volvo to do that. I knew what I wanted and what I would expect to pay for the car. I was at the dealership much longer than I expected to be, and was not able to get the car I initially went there for . . . but Patricia found one for me that was better! The car had literally just come off the carrier, so I couldn't drive it home, but it gave me time to take care of insurance, etc. I'm very impressed with the service I got and the service plans they have. Vanya helped me navigate what was covered and I'm confident I chose the best plan for my new car. I'm very satisfied with my purchase and excited to drive my beautiful new car! More
by Eileen C.
Employees Worked With
Vanya Sacco, Business Manager, Patricia Young, Marissa Small
June 29, 2021
Scheduling an appointment was easy online. Check-in was smooth an effortless to a cool, clean dealership. Recommended service was completed on time. Other items reported from safety check were deferred to smooth an effortless to a cool, clean dealership. Recommended service was completed on time. Other items reported from safety check were deferred to a later visit. All staff were friendly anand helpful. More
by fprendergast
Employees Worked With
Peter Brown
June 28, 2021
Outstanding service! Knowledgeable service writers. Very pleasant when you arrive at dealership. Volvo operation is first class from receptionist on through the complete service process. pleasant when you arrive at dealership. Volvo operation is first class from receptionist on through the complete service process. More
by powersbill
June 27, 2021
So I went to Herb Chambers Volvo over the weekend and unfortunately we didn't get the car. As I was leaving I spoke with our salesperson, Patti and explained the situation. I was disappointed to say th unfortunately we didn't get the car. As I was leaving I spoke with our salesperson, Patti and explained the situation. I was disappointed to say the least. So, imagine my surprise when I pick up the phone and it's a Sales Manager, Mike Gilbrook, inquiring about the particulars of the deal. He didn't make any promises just said to give him the day to sort it out. Just got off the phone w/ Mike and we're going back to the dealership to buy the car. I couldn't be happier!! More
by User-3fe17291ee
Employees Worked With
Michael Gilbrook, Sales Manager, Patricia Young
June 26, 2021
I had a good experience with work preformed for maintenance, and repair. Loaner car was ready when I arrived. maintenance, and repair. Loaner car was ready when I arrived. More
by Magic-Blue
Employees Worked With
June 26, 2021
I just purchased a 2019 used vehicle from Volvo Norwood. Upon getting it home I realized that the drivers headlight was cracked and will not pass state inspection in my state (NH). This is a nearly $50,000 Upon getting it home I realized that the drivers headlight was cracked and will not pass state inspection in my state (NH). This is a nearly $50,000 car with only 20k miles on it, not some piece of junk. I expect to be able to pass safety inspection in my state with such a purchase. As I’ve received several emails after my purchase asking me to reach out to Errol Gaudette if I had any issues, I reached out to my salesperson and to Errol Gaudette, the GM. Errol proceeded to basically ignore my emails and push all ownership of the situation onto the salesperson. After some back and forth, my salesperson told me they would not assist with repairing the issue and my only option is to cancel the sale. Not so easy when I’m an hour away, have already traded in my previous vehicle, cancelled the loan, insurance, and registration. A lot of work to just remedy a $900 repair on a $32,000 used vehicle. Errol has still not contacted me directly. I feel this is an absurd way to handle this issue, and the GM Errol has shown no ownership or communication. This transaction has demonstrated to me an outstanding lack of leadership and integrity for the Herb Chambers brand by Errol Gaudette. More
by mattvoirol
Employees Worked With
Errol Gaudette
June 25, 2021
Excellent service center. I’ve been taking my Volvo S60 to them for years. They are always professional, knowledgeable, friendly, and timely. to them for years. They are always professional, knowledgeable, friendly, and timely. More
by Dania.Francis
Employees Worked With
June 25, 2021
I am very pleased with Peter Brown a service advisor. He is knowledgeable courteous and always attempts and succeeds in meeting the customer’s(my) needs. is knowledgeable courteous and always attempts and succeeds in meeting the customer’s(my) needs. More
by annleal
Employees Worked With
Peter Brown
June 24, 2021
As always, this dealership provides attentive service and clear communication. and clear communication. More
by Jane
Employees Worked With
