Herb Chambers Volvo Cars Norwood - Service Center

Colin Ayers: Outstanding Customer Service! I would like to write a brief note to express my appreciation for Colin Ayers. Over the years, he has consistently provided outstanding customer serv I would like to write a brief note to express my appreciation for Colin Ayers. Over the years, he has consistently provided outstanding customer service. He explains everything that needs to be done to the car in a calm and patient manner. When I leave the dealership after my car has been serviced, I leave knowing that I am a valued customer. More

customer for life I have been going to Volvo of Norwood for years..formally known as Dalzell Volvo. Every time I go there to either buy a new car or bring my car in fo I have been going to Volvo of Norwood for years..formally known as Dalzell Volvo. Every time I go there to either buy a new car or bring my car in for maintenance...I and my other family member are treated like royalty. What an amazing group of people. They are the most responsive, kindest, caring and trustworthy group of professionals in the industry. They don't ever say no. They are always there and willing to help and to make your experience the best it can be. Somewhere along the way this group formed this unbelievable moral compass that never waivers. They are kind, caring and honest. You have a problem..they are going to go to the ends of the earth to fix it. They treat us like family and I trust them with my life every time I get into one of their Volvos.. Yes. They are that spectacular! Shout out to Matt and Mike.. they and their team make it an extraordinary experience start to finish. Truly. I can't say enough about these amazing people. It really is all about relationships. I will never go anywhere else because of this exceptional team of professionals. More

Their personalized service is exceptional, and they are the reason I have continued to buy Volvo from this location since 1998. I appreciate their level of integrity and service. the reason I have continued to buy Volvo from this location since 1998. I appreciate their level of integrity and service. More

The Service Dept. was very thorough and pleasant to deal with for my 45K service. But I have found that the constant Herb Chambers ad on the telephone whenever you call the dealership to be very tiring. with for my 45K service. But I have found that the constant Herb Chambers ad on the telephone whenever you call the dealership to be very tiring. More

For years my wife and I purchased Volvos thru the prior dealership at this location (Dalzell). It was recently acquired by Herb Chambers. When I brought the car in for service I was happy to see that the dealership at this location (Dalzell). It was recently acquired by Herb Chambers. When I brought the car in for service I was happy to see that they had retained both Matt Garron and Colin Ayers, both whom always proved to be quite knowledgeable, competent, and pleasant. I needed service because my vehicle had a problem with the seatbelts on my Volvo S60 T6. They quickly determined that the seatbelts needed to be replaced and gave me a loaner--a virtually brand new T5. My vehicle was ready, when promised. And the work, as always, was done properly. More

I have been purchasing Volvos from Volvo of Norwood for over 25 years and will continue to do so due to the exemplary service I receive from the Service Dept. One never looks forward to bringing their aut over 25 years and will continue to do so due to the exemplary service I receive from the Service Dept. One never looks forward to bringing their automobile in for service but Matt Garron and Colin Ayers make it a pleasant experience. It's a pleasure to be welcomed the first thing in the morning by a team that has been servicing my vehicle for years. Matt and Colin are thoughtful, polite, professional, knowledgeable and at times comforting when the need arises. Yesterday morning Matt not only inquired about how my Volvo was performing but also how my daughter, Meaghan, was doing who recently had a baby and also has her Volvo serviced at Volvo of Norwood. By the way when Matt inquired about my Volvo, my response was "Matt it's a Volvo". The implication being that I rarely have an issue and i'm there just for scheduled service. I am also in the service business and appreciate a well trained staff who truly care about customer service and satisfaction. My family looks forward to Matt and Colin servicing our Volvos for many years to come. More

Brought vehicle in for a regular service, also asked Matt about 2 issues: 1) recurring low pressure tire signal on dash, despite my checking pressure as ok. Matt discovered hidden nail and saved the tire, p about 2 issues: 1) recurring low pressure tire signal on dash, despite my checking pressure as ok. Matt discovered hidden nail and saved the tire, possibly also preventing an accident. He also researched my extended warranty options, saving me $$$. 2) badly damaged rear seat upholstery on 2nd car, (spouse's new Volvo). Matt found a specialist to reasonably repair the damage at a very affordable price, saving a large cost to replace the seat leather. He also made sure we would have no inconvenience or added cost due to car staying overnight in shop. Great work on mechanical upkeep as well. More