Herb Gordon Subaru

Great customer service made up for frustrating situation I heard a strange noise on the way to bringing in my 2015 Legacy for service. It took a while and a couple of trips to the dealership but the problem I heard a strange noise on the way to bringing in my 2015 Legacy for service. It took a while and a couple of trips to the dealership but the problem was ultimated identified and I required a warranty replacement of my transmission. While this caused frustration, Michael did a great job of updating me on progress, quickly providing me with a loaner, and being as accommodating as any one could expect. More

Great experience over multiple events I have been to this dealer mu ltipme times for service on our 2015 Outback. All service specialists have been very helpful each visit and explain thi I have been to this dealer mu ltipme times for service on our 2015 Outback. All service specialists have been very helpful each visit and explain things very well. Friendly staff also make each visit very pleasant. Mike has helped me out specifically on multiple occasions with key programming and tires. I will definitely continue to go her for work. More

Tire pressure light on Took my car into the dealership without an appointment and they took me right away. Vitality khlebnikov was very helpful, as he always is when I take Took my car into the dealership without an appointment and they took me right away. Vitality khlebnikov was very helpful, as he always is when I take my car in for scheduled or unscheduled service. I had purchased new tires/rims aftermarket and the tpms had to be programmed. The job was done quickly and my BRZ was looking great after the hand wash. Thanks to Vitaliy for superb customer service, on time notification to get us on our way; Herb Gordon is excellent! More

Excellent service experience with Mike Just drove my 2014 Crosstrek 2500 miles from the west coast and needed to get the 60k mile service handled. Mike got the work scheduled quickly and I Just drove my 2014 Crosstrek 2500 miles from the west coast and needed to get the 60k mile service handled. Mike got the work scheduled quickly and I was able to get in and out with no problems. We went by the book and he didn't try to "upsell" me on unnecessary maintenance. I was offered a loaner car without even having to ask for it, and that too was handled really well. A nice, low mileage 2017 forester allowed me to run errands all day while the worked on my ride. Car was done on time, and price was as quoted. I don't even live around here, and Mike treated me like I've been a lifetime customer of their shop. Nice work. More

Exceptional Service Advising 12/12/2017 I arrived 0830 hours at Herb Gordon Subaru. The automatic door would not open and the Service Advisor Michael Goodman came and opened the s 12/12/2017 I arrived 0830 hours at Herb Gordon Subaru. The automatic door would not open and the Service Advisor Michael Goodman came and opened the service lane doors. Micheal then did a complete vehicle check, with me, as we walked around my car in the service lane. After we completed what Michael said was an express multi point safety inspection on the vehicle, he quickly got my car in for a routine oil changed that I had scheduled for an appointment. When the mechanic had my car in the shop, he found some suspension work that was concerning and would need to be corrected. Michael spoke to me in such layman terms, even a 79 year old grandmother could comprehend what needed to be addressed. I was not prepared for such costly repairs and I was going out of town in a few days. Micheal and I came up with a plan to get this work done after the holidays and that my car was safe for my 4 hour trip. He even showed me and explained how I could fit into my budget and vehicle maintenance plan.Being a loyal Subaru owner for decades now, I thought this was service only found in years forgot. I recommend if you have a Subaru that needs service, take it to Michael Goodman, truly exceptional Service Advisor. Thanks again Michael and see you soon, Wilma Matilda Palma More

Incredible Service and Reliability My 2004 Subaru Outback unexpectedly passed this weekend and I am now forced into buying a new car, two days before settling on the home I purchased! M My 2004 Subaru Outback unexpectedly passed this weekend and I am now forced into buying a new car, two days before settling on the home I purchased! Michael and Sue have been incredibly understanding, patient, and helpful, and have significantly reduced the stress of finding a new car on such short notice. Michael has literally been a lifesaver, nay, a hero, and I cannot begin to express how thankful I am for his and Sue's service. I will definitely be coming back for any service on my new Subaru and for future purchases. More

Great car-buying experience I needed to replace my 1998 Subaru Outback. I obtained a AAA discount certificate before visiting this dealer, which they honored. I test drove a 2018 I needed to replace my 1998 Subaru Outback. I obtained a AAA discount certificate before visiting this dealer, which they honored. I test drove a 2018 Impreza and decided to buy the car I test drove. The salesperson was very personable and knowledgeable about the Subaru models. The staff person who helped me with the financing was also very personable and was able to get me a very good financing offer. Both people were very easy to work with, which I greatly appreciated. The whole experience was a good one. BTW, I bought my Outback in 1998 when this dealership was known as Tischer Subaru, which is one of the reasons I selected Herb Gordon Subaru. More

Very pleasant experience Always take my car there for service. Great people, efficient, professional, nice to deal with. Short wait time for service to be completed. Highly re Always take my car there for service. Great people, efficient, professional, nice to deal with. Short wait time for service to be completed. Highly recommend. More

Great place to buy or service a car The folks at Herb Gordon made buying my car an all-around great experience. I used the build tool on the Subaru website and took the information in wi The folks at Herb Gordon made buying my car an all-around great experience. I used the build tool on the Subaru website and took the information in with me. I talked with Gary Grace and after a test drive and about 30 minutes of discussion I had decided I was going to buy the car, they just had to find it for me. They were able to locate a vehicle which had everything I wanted. Gary called me and gave me the price they were looking for - it was a fair price ($1,300.00 under the Subarau.com build price) and I felt that there was no need to try and haggle or shop around. I went back in spoke with him and Jason Withrow (the sales manager) briefly and had them order it. The vehicle arrived three days later, and the remainder of the purchase was a breeze. While the car was purchased with cash I still met with Marc Dorfman (the finance manager) briefly to discuss any additional services they could offer (such as an extended warranty). While I was presented with these options there was absolutely no pressure to purchase any of them. This was the first purchase I’ve made form Herb Gordon but the third purchase for my family. I'd highly recommend purchasing a vehicle from them – I know I’ll be going back when my wife’s car needs to be replaced. I haven't had my car serviced yet but my mom has been having her cars serviced at Herb Gordon for almost 20 years. She recently had an issue with her Outback burning oil and the service department went to bat for her and got Subaru to replace the engine even though she was out of warranty. One more thing: In regard to the CSI survey you will receive - I spent 13 years working in the car business. I know some will think I'm a plant or a shill and that's your prerogative. But as someone who's been on the receiving end of the survey you're sent by ANY manufacturer after purchasing a vehicle or having that vehicle serviced, please help the employees out and fill it out as 100% satisfied if you're happy with the INDIVIDUAL who helped you. The surveys don't affect the manufacturers - when you choose an answer other than completely satisfied/outstanding all it does is affect the pay of the salesman, the service writer, or other employees who helped you even when you're complaining about how the water coming out of the bathroom tap wasn't hot enough. More

Back again! I just keep coming back due to their great service department. How long have I been coming back? Almost 15 years! Always great service and if there is I just keep coming back due to their great service department. How long have I been coming back? Almost 15 years! Always great service and if there is a problem with the service received (which happens very rarely) they take care of it without a question. I bought our new Subaru here just to keep coming to the service department. I figure if it ain't broke, don't fix it! I look forward to another 15 years. More