Herb Gordon Subaru

Easy, Respectful, Friendly and Quick. I initially wanted to buy WRX from another dealer because it was a lot cheaper than Herb Gordon but I ended up buying a Legacy from Herb Gordon in Sil I initially wanted to buy WRX from another dealer because it was a lot cheaper than Herb Gordon but I ended up buying a Legacy from Herb Gordon in Silver Spring, MD at a reasonable price. I had a pleasure experience with Jim Boratenski for 3-4 weeks of emailing each other. He made everything so easy when I showed up at the dealer to sign. The only reason why I decided to write a review is because I truly had a great experience with them. There was no intimidating or condescending personality that I found from other dealers. I haven't had a chance to experience their service department yet but I am looking forward to it. *This dealership is one of the first ones to try 'Giving the actual License Plate on the spot', meaning no reason to wait for 3-4 weeks to receive your license plate. More

Love the Staff! I love working with the staff at Herb Gordon - especially Jim Boratenski and all of the service staff. They're down-to-earth and extremely helpful. He I love working with the staff at Herb Gordon - especially Jim Boratenski and all of the service staff. They're down-to-earth and extremely helpful. Herb Gordon is the only place I'll buy my next Subaru in a few years(number 4)! More

Excellent Service No pressure, up front, extremely courteous, and quick service. Knowledgeable and service oriented sales team. Showed me good choices, processed my req No pressure, up front, extremely courteous, and quick service. Knowledgeable and service oriented sales team. Showed me good choices, processed my request quickly and answered all my questions. Checked up to make sure all was good. Excellent car, fair price. No haggling was required. Ms. Ireland was simply outstanding in her service. More

2017 WRX arrived sooner than expected I knew that the WRX are fast cars, but the service and commitment from Jim Boratenski had my car in about 2 weeks earlier than I expected. Talk about I knew that the WRX are fast cars, but the service and commitment from Jim Boratenski had my car in about 2 weeks earlier than I expected. Talk about FAST!!! Having dealt with Jim, I believe that he is the best and would recommend him to anyone. Great experience, great service. Thanks More

The way auto sales and service should be done. My wife and I purchased two Subarus, a Forster and a CrossTrek in the last 9 months from Herb Gordon. Of the five new cars I've purchased in my life, My wife and I purchased two Subarus, a Forster and a CrossTrek in the last 9 months from Herb Gordon. Of the five new cars I've purchased in my life, these were by far the most pleasant, and most painless, purchase experiences. We worked with Jim Boratenski on our first purchase (the Forester), and were so pleased with the experience so much that we contacted him directly to help us with our second purchase (the CrossTrek). In addition to his detailed knowledge about the various Subaru models, we really appreciated Jim's laid-back, no-pressure approach to helping us. He was truly interested in helping us find the vehicles that best met our requirements, with no pressure at all to upsell things we didn't want or need. I highly recommend working with Jim. We've been back twice so far for regular maintenance and to install some options, and the service department is outstanding. Each time they've started the work on time and completed it faster than estimated. Ken Hanscom is great to work with - he takes care of you and gets the work down asap. The waiting are is nice and clean, and the people are all so friendly and respectful, it's hard to believe you're at a dealer. As long as Herb Gordon keeps treating us this well, we will keep coming back. More

2010 Subaru Outback Employees have always been very pleasant to work with and they always have a loaner car available to use. On my most recent visit they were able to s Employees have always been very pleasant to work with and they always have a loaner car available to use. On my most recent visit they were able to save me several hundreds of dollars. More

Last minute service Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Ser Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Service was completed quickly. Very nice waiting area. More

Subaru Crosstrek 2016 Buying a car doesn't have to be tedious and that's what this dealership is all about. Right from the first email, you already get a good and honest qu Buying a car doesn't have to be tedious and that's what this dealership is all about. Right from the first email, you already get a good and honest quotation. The follow-ups were just right and I didn't feel any pressure as a buyer. When you step inside the dealership, the ambiance is outstanding. Staff is friendly and helpful. I have yet to try any of their services but I can already tell it will be good. This was our 2nd time buying a car and we had a far better experience with this dealership compared to the previous one. The car sales expert assigned to us was Cory Hymas. Negotiations are part of car buying and he did his part really well! I was able to negotiate for a lower price from his original quotation and came out satisfied with the deal. I think as buyers there's always that hope to be able to bring the price down even further but we have to be realistic too and just do your research. We actually went to another dealer just so that we could compare prices but ultimately ended up back with Cory's offer - plus the fact that I felt more comfortable closing the deal with him. Overall, I would recommend this dealership if you're looking for a car. In fact, look for a Subaru. Consumer Reports 2016 ranked Subaru #2 as most reliable car brand (first place goes to Audi). More

another happy customer I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up a nail in the same tire and ken plugged it at no charge . Thanks More

Best car buying experience ever The Costco auto buying program paired me with Herb Gordon for my new Subaru Crosstrek, and I am so very glad it did. Salesman Gary Grace emailed me th The Costco auto buying program paired me with Herb Gordon for my new Subaru Crosstrek, and I am so very glad it did. Salesman Gary Grace emailed me the same day with a detailed price quote at significant savings. Then, he found the exact Crosstrek (trim, color, options) I was looking for at another dealership and arranged to have it transported to Herb Gordon. When I arrived at the dealership, Gary had all the paperwork ready and we sat right down and got to work. Herb Gordon gave me exactly what I asked for on my trade-in (granted, what I asked for was well within the range of KBB values for a used car sold to a dealership, but the ease and speed of finalizing the trade-in price was truly a welcome surprise). Financing was a breeze, handled by Bryan Liddiard. Like every dealership on the planet, Herb Gordon tried to sell me on an extended warranty and several other programs. Unlike other dealerships, there was no hard sell, and when I said 'no' that was the end of it. My answer was accepted graciously and with a smile. Before I left, Gary had a technician sit with me in the car to show me how everything works. Gary and the entire Herb Gordon team treated me with the utmost respect and cordiality. And I was out the door in my new Crosstrek in 2 hours flat. If you are in the DC/MD/VA area and want to buy a Subaru without headaches, heartburn, or indigestion, go to Herb Gordon. More