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Herb Gordon Subaru
Silver Spring, MD
1,640 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,640 reviews
February 10, 2023
Great service advisor; tasks completed on time. Everything explained in detail. Comfortable waiting room and refreshments Everything explained in detail. Comfortable waiting room and refreshments More
by Jeffreynkurtz
Employees Worked With
February 10, 2023
Debbie Colt and her team saved the day for me! Challenged with repairing vs purchasing a Subaru, Debbie provided me with honest, sincere suggestions, supporting me every step of the way toward my Challenged with repairing vs purchasing a Subaru, Debbie provided me with honest, sincere suggestions, supporting me every step of the way toward my final decision. Her professional and sincere approach has made a lasting impression on me. More
by Bev
February 08, 2023
Such kind gentle staff. Using a walker and Michael Goodman was excellent. And the work was done quickly. Using a walker and Michael Goodman was excellent. And the work was done quickly. More
by theresa.keeler
Employees Worked With
February 08, 2023
Vitalyi at Herb Gordon Subaru in Silver Spring is a remarkable service advisor. When watching him in action with his customers, he demonstrates a level of true “service” that one does not often get to remarkable service advisor. When watching him in action with his customers, he demonstrates a level of true “service” that one does not often get to experience. He always is “in the moment” with each one of his customers that he interacts with. Vitalyi, thank you for what you do each and every day for all the Subaru owners you work with. Guido B. More
by Guido B.
Employees Worked With
February 07, 2023
Great service for my 30K visit. My car was washed and ready on time as promised and the staff was friendly and professional and showed real pride in their work. My car was washed and ready on time as promised and the staff was friendly and professional and showed real pride in their work. More
by tpgary54
Employees Worked With
February 07, 2023
Went in to take my car in for a recall and michael took great care of me .. they took care of the car.. he even got it washed.. he was very transparent with the process and paperwork. great care of me .. they took care of the car.. he even got it washed.. he was very transparent with the process and paperwork. More
by Mosart177
Employees Worked With
January 31, 2023
Michael was extremely helpful, and told me what they were going to do and how long it was going to take and he was right on. Great experience going to do and how long it was going to take and he was right on. Great experience More
by Tenski44
January 28, 2023
Superb customer service. I have been customer there since my first Subaru and now have three. Their customer service is one of the reason I keep buying Subaru. I have been customer there since my first Subaru and now have three. Their customer service is one of the reason I keep buying Subaru. More
by SubaruLover
Employees Worked With
January 27, 2023
Brought my Forester in for service and Vitaliy was great! Took care of all the issues I had and more. Victor was my technician and he did a great job as always. Parts guys are all fantastic. By far the best Took care of all the issues I had and more. Victor was my technician and he did a great job as always. Parts guys are all fantastic. By far the best Subaru dealer ever. More
by Wes
Employees Worked With
January 27, 2023
Your service staff are friendly and knowledgeable, and go all the way to inform the customer about the work needed to be done. all the way to inform the customer about the work needed to be done. More
by danlahn9026
