"Great customer service"
I'm very happy with the service I received at Herb Gordon Subaru. Easy to setup service maintenance and staffs are very friendly and helpful. Feeling that they do care about their customers.
Moved to Maryland from a job overseas and needed to get into a new car fast without a lot of hassle. The team at Herb Gordon Subaru made it easy. My salesman, Mike Sarecky, and the Finance Manager, Marc Dorfman, were both very friendly, professional, and had answers to all my questions. Very happy with my new Subaru Outback and the buying experience.
"Herb Gordon Subaru and Marc Lasanta were very good!"
We recently bought a 2018 Subaru Outback Touring from Marc Lasanta at Herb Gordon Subaru.
Marc was great to deal with—very nice, knowledgeable about cars in general and Subarus in particular. No cliched car-salesperson double talk or pushiness.
And we got an excellent price on the Outback through Marc as part of the Costco auto buying program. It was a straightforward, pleasant, no-haggle experience.
I recommend Marc and Herb Gordon Subaru.
And we love our 2018 Outback. It’s our fourth Subaru.
Love walking into the show room which is bright and clean. Staff are very friendly and courteous No pressure browsing and asking questions. It was a great experience. Enjoyed doing business with Herb Gordon Subaru. Sue was very helpful and on top of everything. Great working with her. Thank you!!
"Great service when buying our Subaru at Herb Gordon"
- Joe Moyer
I wanted to thank Marc for working fast to get us on the road during the holidays!! He was professional and answered all the questions we had and made us feel comfortable with a sometimes difficult process - buying a car. The paperwork signature part was less than 20 min!
"Friendly and professional."
This is my fourth Subaru from Herb Gordon. Love the service here. Diego is an exceptional salesperson. Straight forward and knowledgeable. I love this place.
Other Employees Tagged:
"Great place to buy or service a car"
The folks at Herb Gordon made buying my car an all-around great experience. I used the build tool on the Subaru website and took the information in with me. I talked with Gary Grace and after a test drive and about 30 minutes of discussion I had decided I was going to buy the car, they just had to find it for me. They were able to locate a vehicle which had everything I wanted. Gary called me and gave me the price they were looking for - it was a fair price ($1,300.00 under the Subarau.com build price) and I felt that there was no need to try and haggle or shop around. I went back in spoke with him and Jason Withrow (the sales manager) briefly and had them order it. The vehicle arrived three days later, and the remainder of the purchase was a breeze. While the car was purchased with cash I still met with Marc Dorfman (the finance manager) briefly to discuss any additional services they could offer (such as an extended warranty). While I was presented with these options there was absolutely no pressure to purchase any of them. This was the first purchase I’ve made form Herb Gordon but the third purchase for my family. I'd highly recommend purchasing a vehicle from them – I know I’ll be going back when my wife’s car needs to be replaced.
I haven't had my car serviced yet but my mom has been having her cars serviced at Herb Gordon for almost 20 years. She recently had an issue with her Outback burning oil and the service department went to bat for her and got Subaru to replace the engine even though she was out of warranty.
One more thing: In regard to the CSI survey you will receive - I spent 13 years working in the car business. I know some will think I'm a plant or a shill and that's your prerogative. But as someone who's been on the receiving end of the survey you're sent by ANY manufacturer after purchasing a vehicle or having that vehicle serviced, please help the employees out and fill it out as 100% satisfied if you're happy with the INDIVIDUAL who helped you. The surveys don't affect the manufacturers - when you choose an answer other than completely satisfied/outstanding all it does is affect the pay of the salesman, the service writer, or other employees who helped you even when you're complaining about how the water coming out of the bathroom tap wasn't hot enough.
"BEST EXPERIENCE IN BUYING A CAR EVER !!!"
Very professional, efficient and thorough and got everything done quickly. Strongly recommend Marc Dorfman and Gary Grace. I LOVE MY 2018 SUBARU FORRESTER !!! MARIA H.
Other Employees Tagged:
"Best Dealer Experience."
I'm so glad I came here for the purchase of my first Subaru. The Staff was very profesional. Diego who was the seller made the deal do easy for me and He Also was very patient.
Other Employees Tagged:
"One of the best dealership experiences "
Everyone I dealt with in the dealership was awesome, they made my car purchasing process quick, smooth and easy. Highly recommended! One of the best dealership experiences I've ever had.