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Herb Gordon Subaru

Silver Spring, MD

Overview
Employees
Reviews
Vehicles
5.0
1,637 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Herb Gordon Subaru is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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3161 Automobile Blvd

Silver Spring, MD

20904

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Showing 1,637 reviews

April 13, 2022

The service department is great. My advisor was very good about keeping me informed on what was going on with my car. More

by alina083
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Prada
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Apr 15, 2022 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

April 12, 2022

This is my third time going to this dealership and the staff is super friendly and the service can’t be beat! So glad I found them. More

by aschaefer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Apr 13, 2022 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 11, 2022

Luis was AMAZING! Very professional and informative through the whole process! Everyone was polite and the service was done in a timely manner. More

by wrayee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
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Apr 13, 2022 -

Herb Gordon Subaru responded

Hi Wrayee, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 11, 2022

Always love getting service from Luis! I’m thankful the repairs cost less than $20. More

by sarahhassmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Apr 13, 2022 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 11, 2022

Debbie is So friendly and awesome! She made my first car buying experience so easy! More

by teej8806
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marc Dorfman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Colt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 13, 2022 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 10, 2022

Luis provided great customer service and let me know how long the service would take and how much the cost would amount to. More

by amina
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Apr 13, 2022 -

Herb Gordon Subaru responded

Hi Amina, thank you for your support! We're happy we could help. Our team is available should you require any extra help.

April 09, 2022

Service was fast. My advisor, Luis Prada, was great. He took the time to explain everything. Highly recommend! More

by dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Apr 11, 2022 -

Herb Gordon Subaru responded

Hello Dan, thank you for your kind review; we are happy to pass along your comments to Luis Prada here at Herb Gordon Subaru! Thanks again for the recommendation, and have an amazing day!

April 09, 2022

This is a very well run operation, all of the service members are very professional, Everyone from the drivers, service advisors, the cashier, and even the dealer sales in the other side, are friendly an More

by Andreas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Apr 11, 2022 -

Herb Gordon Subaru responded

Hi Andreas, we are very happy we could provide you with a positive experience! Thanks for the recommendation, and have an amazing day!

April 09, 2022

Mike Goodman is the best service manager in the business. He is communicative, open, honest, and transparent. Even if my next car isn't a Subaru (which in all honesty it probably will be), I would still come More

by JayMoney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mercy, Laurie
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Apr 11, 2022 -

Herb Gordon Subaru responded

Hello, thank you so much for your feedback! Mike will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership!

April 07, 2022

The customer service is excellent and the process for drop off is smooth. The waiting area is clean. Michael is the best! He is so helpful and attentive, taking the best care for his customers to provi More

by TFERRARA8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2022 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team, Michael will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

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