Herb Gordon Subaru - Service Center

This was my first experience with Herb Gordon and I was very pleased. Your Service Advisor called me this morning and offered to move my appointment up to a more convenient time, which worked very well fo very pleased. Your Service Advisor called me this morning and offered to move my appointment up to a more convenient time, which worked very well for me. He thoroughly explained everything that would be done on my visit. My car was done on-time (but because I didn't look at my phone, I didn't know that for about 40 minutes, and I was sitting about 10 feet away from the service desk, so that was a little weird). But the car was well taken care of and I appreciate the attention. Luis Prada was great! More

Very customer friendly and focused. Very communicative. Very reliable and good work. I highly recommend. Very communicative. Very reliable and good work. I highly recommend. More

Super accommodating on a last minute urgent appointment! Did great work! Will definitely come back to this dealership. Did great work! Will definitely come back to this dealership. More

Amazing work! I’m very satisfied with the quality of work and great customer service I’m very satisfied with the quality of work and great customer service More

Online service appointment is efficient. Quick and easy service visit. Knowledgeable and pleasant service advisor. Limited space in waiting area but comfortable. Quick and easy service visit. Knowledgeable and pleasant service advisor. Limited space in waiting area but comfortable. More

Routine maintenance done with no upselling. My service advisor,Vitaliy,was very professional and gave me good advice about my options for updating infotainment software. I waited longer than pr My service advisor,Vitaliy,was very professional and gave me good advice about my options for updating infotainment software. I waited longer than promised so my bill was reduced without any prompting or complaints on my part. Car just turned 4 and has always been serviced here. Usually done right the first time but always done right. Another dealer is closer but it is worth the drive to keep coming back for consistently great service. More

Very friendly and faster than expected service. Vitaliy was super helpful and knowledgeable. I'll be coming back! Vitaliy was super helpful and knowledgeable. I'll be coming back! More

Herb Gordon Subaru is a model dealership. The staff are welcoming and make me feel like part of a community. On my recent visit, I was particularly impressed by Vitaliy’s exceptional customer The staff are welcoming and make me feel like part of a community. On my recent visit, I was particularly impressed by Vitaliy’s exceptional customer service. He met me at my car as I pulled into the service dock, greeted me by name, went over what my car service would entail, shared the anticipated cost of service upfront, and structured the service to afford me discounts. The service was efficient and they sent me on my way, with a complimentary car wash, as soon as my car was ready. They have a loyal customer in me. More

Highly recommend their service department! We have our, now almost 9 year old, Impreza serviced and fixed here. Our service advisor for the past few years has been Vitaliy K. Each time we We have our, now almost 9 year old, Impreza serviced and fixed here. Our service advisor for the past few years has been Vitaliy K. Each time we have brought in our car, Vitaliy has shown integrity, mechanical knowledge, and helpfulness that stands out. Information from him is well explained (I ask a lot of questions) and suggested repairs well reasoned. He speaks to you with respect (as a woman that asks questions I have experienced otherwise when dealing with car repair). We worked a little bit with the service manager Greg over a warranty repair too, and he was similarly helpful. They are sincere here about doing high quality, honest work! Also their pricing seems fair, actually was surprised to see it is notably lower than a local mechanic (get estimates and compare ahead when possible!). With all these qualities, even though this place is out of the way for us, we will continue to have our much loved Subaru serviced here. More

The service department is always super prompt and transparent. They communicate well and take care of their customers. transparent. They communicate well and take care of their customers. More