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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,155 Reviews

1,155 Reviews of Herb Gordon Subaru - Service Center

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November 11, 2024

Vitaly is one of the kindest, knowledgeable service advisors I have ever had the pleasure to work with. He gives through explanations and does not pressure you into getting things done that can wait a More

by RacerX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

November 08, 2024

Good support for keeping my Forester running at its best. Easy to get in for service. More

by patvan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Nov 09, 2024 -

Herb Gordon Subaru responded

Hi, we are very happy we could provide you with a positive experience! Our team is available should you require any extra help.

November 08, 2024

Luis was great. He went out of his way to take care of us. He explained what the situation was in an easy to understand manner. More

by Gene897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Nov 11, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Nov 12, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 07, 2024

I took my forester to Herb Gordon Subaru after moving to Maryland from Florida and I was thoroughly impressed with the service I received here. Michael Goodman was my service advisor and he was professional More

by tristynbe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie, Luis Prada
Nov 09, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

November 07, 2024

Luis takes the time to explain everything and actually cares about making sure that all of your questions are answered. Next time you visit Herb Gordon Subaru or if you plan to buy a Subaru buy from here More

by TommyVercetti
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jefferson Barros
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Phillippe Odongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
Nov 08, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

November 07, 2024

I experienced excellent customer service from Vitaliy. Vitaliy was able to keep me abreast of the work that needed to be done on my vehicle. The mechanic also did an excellent job, as well as the individu More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2024 -

Herb Gordon Subaru responded

Hi Amanda, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

November 05, 2024

I brought my car in for an oil change and to check my breaks today. I was assisted by Michael Goodman. I had the day off work so I decided to wait the 1.5 hours quoted to me. To my surprise it would turn More

by Marlene Alfaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Herb Gordon Subaru responded

Hi Marlene, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. Please let us know if there is anything else we can do for you; we are more than happy to help!

November 05, 2024

Excellent service department. Vitaliy explained the costs for each service item. The automobile was returned nice and clean after service. More

by tm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Herb Gordon Subaru responded

Hi, thank you for sharing your positive experience! Our team is available should you require any extra help.

November 05, 2024

From arrival to departure, today’s visit was easy and efficient. I always enjoy how kind, caring and friendly all the service reps are. Love the coffee machine and the complimentary car wash, especially More

by elizhenley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry, don’t know the names of my greeter or checkout person😢, Luis Prada
Nov 07, 2024 -

Herb Gordon Subaru responded

Hi Elizhenley, we are very happy we could provide you with a positive experience! Our team is available should you require any extra help.

October 22, 2024

This is my second Subaru, and I have had all my service for both cars done at Herb Gordon Subaru in Silver Spring. Vitally is the best service representative I have ever worked with More

by jlwitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

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