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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,155 Reviews

1,155 Reviews of Herb Gordon Subaru - Service Center

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February 05, 2020

Got me in to a scheduled maintenance visit same day despite not having available appointments. Got the work done in a speedy 2 hours when the team was available in between the other appointments. Still More

by James.kimball1
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 07, 2020 -

Herb Gordon Subaru responded

James, we're so glad that we were able to go above and beyond your expectations. If you have any further questions, please don't hesitate to reach out! We hope you have a wonderful day.

February 05, 2020

Great service department. Honest, professional, courteous. Vitaly and the rest of the team are fantastic! Very helpful. Upfront about what needs to happen with your vehicle, and if you need somethi More

by SC
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Feb 07, 2020 -

Herb Gordon Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

February 04, 2020

I routinely bring my, and my husband's, Subaru in for service. All service reps are great, but Michael Goodman is my preference; he listens and is attentive to all our concerns, routinely communicates, a More

by Allie
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2020 -

Herb Gordon Subaru responded

Allie, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

February 04, 2020

Claudia has helped me many times to service my vehicle. She has shown excellent and fast service every time. I know my vehicle is in good hands once she has my keys. I will continue to take my vehicle ther More

by SilenSir4gx
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Feb 05, 2020 -

Herb Gordon Subaru responded

Hello there, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. Please reach out to us if there is anything else we can do for you. We hope you have a great day.

February 03, 2020

Amazing as always. Michael Goodman is a pleasure to work with and is always smiling which is contagious. Dominick Morrone takes such great car of my Forester. More

by Jenn H
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominick Morrone
Feb 14, 2020 -

Herb Gordon Subaru responded

Jenn, thank you for sharing your positive experience! We're looking forward to your next visit with us! Take care.

January 31, 2020

Great Service My service experiences at Herb Gordon Subaru have always been exemplary. Claudia, my service advisor, keeps things simple nd clear and always tries t More

by akaplan210
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Feb 03, 2020 -

Herb Gordon Subaru responded

Thank you for your high star rating. We're happy to see that your experience with us was excellent! We hope to be of service to you again! Take care!

January 29, 2020

Best Subaru Dealership Ever My family have owned about 6 Subaru and have worked with multiple dealers. This is by far some of the best service I have ever encountered, from the More

by Alex Dehgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2020 -

Herb Gordon Subaru responded

Alex, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

January 28, 2020

Claudia was amazing! She was very attentive to my concerns about my vehicle and was able to diagnose what was wrong and got my car fixed super fast. She was great! 10/10 do recommend. More

by SamRobledo
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jan 29, 2020 -

Herb Gordon Subaru responded

Samrobledo, thank you for your kind review; we are happy to pass along your comments to Claudia at Herb Gordon Subaru! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 28, 2020

Today was my first visit to the service department with my new Forester. We had made an appointment and when we arrived, Greg Edward and Vitaliy Khlebnikov were very professional and performed a winter ser More

by Thompson01
Recommend Dealer
Yes
Employees Worked With
Nick Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 29, 2020 -

Herb Gordon Subaru responded

Hello there, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! We hope you continue to choose us for all your automotive needs! We hope you have a great day.

January 28, 2020

I love this dealership. I have close to 100,000 miles on my 2015 outback and I couldn’t be happier with the work and support I have gotten from Herb Gordon’s service department over nearly 5 years. It’s bee More

by Jmhart202
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie
Jan 30, 2020 -

Herb Gordon Subaru responded

Hello there, we're happy to hear you had such a wonderful experience with our Michael, Vitaliy, and Laurie! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

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