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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,155 Reviews

1,155 Reviews of Herb Gordon Subaru - Service Center

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August 29, 2019

Excellent again! I have had the pleasure of working with Michael Goodman at Herb Gordon Subaru twice now. He is awesome and the dealership has always done right be me. More

by Gabi0504
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

Herb Gordon Subaru responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! If you have any further questions, please don't hesitate to reach out!

August 28, 2019

Issues with Car Battery My car battery died twice in the last 4 days and I came in to have the Service team troubleshoot. I didn’t have an appointment, but I was able to get More

by LeeT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I didn't catch the names of the technicians that actually worked on my car, but also appreciated their service and attendtion to detail in troubleshooting my issue.
Aug 28, 2019 -

Herb Gordon Subaru responded

Hi there, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 28, 2019

Another outstanding experience at Herb Gordon Subaru Every time I deal with the service department at Herb Gordon Subaru I come out thinking that the quality of their service cannot be surpassed. They pu More

by Subaru Fan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Aug 30, 2019 -

Herb Gordon Subaru responded

We're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 27, 2019

Service review Got in on time for an 8am service appt and was out by 9:25, oil change and a free car wash. Waited in the waiting area where they had the tv on HGTV. More

by SandraB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2019 -

Herb Gordon Subaru responded

SandraB, Thank you for letting us know about your experience with us. If we are able to be of any further assistance, please reach out to our Service and Parts Director, Greg Edwards at 301-847-2231 or gedwards@mileone.com.

August 23, 2019

Best experience ever Herb Gordon subaru is the best. For four years now I have dealt with two outstanding Advicer one been Mr Micheal Goodman. Thank you s More

by Jaffarsubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Aug 28, 2019 -

Herb Gordon Subaru responded

Hello, thank you for your support! We're happy we could help. Safe travels!

August 23, 2019

Great service We own two Subarus, both of which are serviced at Herb Gordon. They have been very professional and the cars have been kept in top notch running condi More

by Neil
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Aug 28, 2019 -

Herb Gordon Subaru responded

Neil, we strive for a high level of customer satisfaction in all aspects of our dealership. Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

August 21, 2019

Awesome they did a really good job on my car and the speed of the process was real shocking. I Would definitely recommend to anyone More

by Kirkgib105
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Herb Gordon Subaru responded

We are so happy to read such a great review about Herb Gordon Subaru! Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2019

Service a dash warning! We have bought and serviced 5 new cars there. Good and trustworthy! At this rate we will continue to be a loyal customer! Thanks for the profession More

by Lamar45
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2019 -

Herb Gordon Subaru responded

Thanks for your great review, and for giving our dealership such a high star rating! If you have any further questions, please don't hesitate to reach out!

August 21, 2019

Highly Recommended Initially I went in for service because of the weird noise occurred when the clutch was pressed. Claudia shows her expertise explaining what could be More

by SubaruLover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Aug 28, 2019 -

Herb Gordon Subaru responded

Thanks for the positive feedback and recommendation! If you have any further questions, please give us a call. We're always happy to help!

August 20, 2019

Quick and Efficient Vitaly and staff handled my Outback 83000 mile service with personable efficiency despite a busy service day. Clear and concise communication has alwa More

by 10iks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Aug 21, 2019 -

Herb Gordon Subaru responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! We hope to be of service to you again. Take care!

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