Herb Gordon Subaru - Service Center

Outstanding Customer Service Mr. Khalebnikov always offers outstanding service. He should deserve best. I always feel confident every time I come to his shop because he always t Mr. Khalebnikov always offers outstanding service. He should deserve best. I always feel confident every time I come to his shop because he always takes good care of my car and car for my feedbacks. He should deserve best employee of the years. More

Went above and beyond I stopped by to see what parts were needed for my mirror repair and Vitaliy looked at it and then fixed it on the spot (it turned out to be a simple r I stopped by to see what parts were needed for my mirror repair and Vitaliy looked at it and then fixed it on the spot (it turned out to be a simple replacement piece). Outstanding service! He saved me another trip and took great care looking at my car. More

Customer Service Michael Goodman is excellent. He provides top notch service, everyone I dealt with today were amazing from cashier to person who brought my car around Michael Goodman is excellent. He provides top notch service, everyone I dealt with today were amazing from cashier to person who brought my car around. More

Great customer service Vitali and staff provided exceptional customer service during my recent service appointment. They’re the best! They serviced my 2018 Subaru Forester a Vitali and staff provided exceptional customer service during my recent service appointment. They’re the best! They serviced my 2018 Subaru Forester and I gave total confidence in their work. More

Great service experience at Herb Gordon Subaru Rodney Rogers was great to work with, professional, knowledgeable , pleasant with a friendly demeanor , He made sure I was happy with my service exper Rodney Rogers was great to work with, professional, knowledgeable , pleasant with a friendly demeanor , He made sure I was happy with my service experience , always kept me informed with a progress report , very proactive ! I will recommend him to all my friends & family. More

I'm late for work!!! Hi-I had been having an issue intermittently where the ignition would stick at ACC (accessory) after I put the car in park. I called my service adviso Hi-I had been having an issue intermittently where the ignition would stick at ACC (accessory) after I put the car in park. I called my service advisor at Herb Gordon and he told me there was a known issue that so far had affected only a few people so there was no recall at this time. (Of course I had to be one of them 😂). Vitaliy told me to bring the car in so they could check it out. Thank goodness the issue occurred when I pulled into the service bay and tried to turn the ignition off! When they checked, my car indeed was one of the ones affected. My warranty has just expired a week prior (unbeknownst to me) so Vitaliy checked with Subaru and they covered the repair. I'm glad because I had been having the issue for over a month but the times it was happening had begun to increase in frequency. I am so happy that Vitaliy is my service advisor as he has always been willing to listen to any issues I have with my car and work to find a suitable resolution. Thank you SO much Vitaliy. If I had to report a problem, it would just be that the technician did not attach the housing that is at the base of the brake but I am technical enough so that I was able to do so myself. More

scheduled maintenance Came in for a regular servicing/check-up on my Subaru. Customer service was great. I would highly recommend working with Rodney. He was courteous and Came in for a regular servicing/check-up on my Subaru. Customer service was great. I would highly recommend working with Rodney. He was courteous and checked-in halfway through servicing to update me on progress. Thought the price was a little high, but I guess par for the area. Quality of servicing is very good and I would definitely go back to this service center for future needs. More

Exceptionally reliable service It's easy to schedule service and their personnel are professional, competent and efficient. Michael helped me today and he delivered the excellent a It's easy to schedule service and their personnel are professional, competent and efficient. Michael helped me today and he delivered the excellent and friendly service I've come to expect. I highly recommend them. More

Once again a wonderful experience Micheal Goodman has been my advisor for years. I know my car is in good hands every time I visit Herb Gordon Subaru. Mr. Goodman always explains the s Micheal Goodman has been my advisor for years. I know my car is in good hands every time I visit Herb Gordon Subaru. Mr. Goodman always explains the service that my car needs in detail. The environment is friendly, courteous but professional. More

A Pleasant Trip to Service My Death Machine Free coffee, a foot massage, and a comfy chair to do some knitting made for a very pleasant waiting experience today while my Subaru was being service Free coffee, a foot massage, and a comfy chair to do some knitting made for a very pleasant waiting experience today while my Subaru was being serviced. Mike was super duper helpful in giving me the facts about what needed to be fixed with my car (vs what could wait a wee bit) and Laurie (might not have been her name, but she's blond and has cool glasses) was very friendly and helpful in getting me a rental car to take home for the day when we found out that the work on my car would take a little bit longer than expected. You'll find nothing nothing short of kind, helpful service at this dealership. More