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Heritage Cadillac
Lombard, IL
1,113 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,113 reviews
October 23, 2020
I took delivery of a custom ordered Cadillac CT5-V on September 4th. Ever since then it has been in the shop for about a month for the same steering and suspension issue. I have an appointment on Tuesday September 4th. Ever since then it has been in the shop for about a month for the same steering and suspension issue. I have an appointment on Tuesday, October 27th to give them a 4th crack at it. To be fair, the first replacement power steering rack GM sent them turned out to be defective. However, the dealer has been really, really good throughout the ongoing ordeal. They listen, and don’t try to deny problems. Michael Ammerman, the service advisor I’ve been working with has been patient, attentive, and communicative through the whole process. The mechanic doing the repairs, I think Rich is his name, has also been good to work with. Shoutout to both of them for some of the best dealer customer service I’ve ever experienced. Finally, the loaner cars they put you in are Cadillacs as well, so that’s nice. Honestly, the best service I’ve ever received at a dealer, bar none. I just hope they and GM can get to the bottom of the issues with the car. More
by Ruslan
Employees Worked With
Other Employees :
Rich, Todd Cunningham, Linda Diaz, Matt Cameron
October 18, 2020
Fran was my sales person she went above and beyond couldn’t ask for a better person to buy a car from came in on her day off had me in and out in less than two hours Will definitely be by my next car couldn’t ask for a better person to buy a car from came in on her day off had me in and out in less than two hours Will definitely be by my next car from her and will recommend friends and family to go to her If I can give her more than five stars I would More
by AJE III
October 16, 2020
When we purchased our 2011 Cadillac, Bill Heussner personally ensured our concerns were addressed and put us first throughout the process. It was a real pleasure doing business with Bill and Heritage personally ensured our concerns were addressed and put us first throughout the process. It was a real pleasure doing business with Bill and Heritage Cadillac. More
by sieber4010
October 16, 2020
I just purchased a 2017 XT5 Joe Ignoffo was terrific. There's so much to learn on this car & he went thru everything. The process was so easy. Couldn't be happier. There's so much to learn on this car & he went thru everything. The process was so easy. Couldn't be happier. More
by iggy4
Employees Worked With
October 15, 2020
Always friendly and helpful. Burrell always professional and nice too even though he wasn't the one I dealt with this time. My problem was fixed. and nice too even though he wasn't the one I dealt with this time. My problem was fixed. More
by dianeatchison
October 14, 2020
Fran Scepanovich, our Heritage Cadillac salesperson, masterfully handled our recent purchase in which we are extremely pleased. This was the sixth Cadillac she has sold us over a period of thirty years masterfully handled our recent purchase in which we are extremely pleased. This was the sixth Cadillac she has sold us over a period of thirty years. The astounding level of quality service she consistently renders is indeed laudable and has us coming back to her time after time. Her vast knowledge, attention to detail, forethought and planning resulted in a seamless, interdepartmental cooperation that made our purchase experience thoroughly enjoyable. Fran Scepanovich is the epitome of excellence. Kudos to her and to Heritage Cadillac for having such laudable staff. More
by Mary Beth Cobleigh-Beal
Employees Worked With
October 13, 2020
Pernell Moore and George were great to work with my Used car purchase. Also Burrell Henry provided a speedy appointment and service during my visit. car purchase. Also Burrell Henry provided a speedy appointment and service during my visit. More
by chris.virva
Employees Worked With
Pernell Moore, George
October 09, 2020
Great Service Burrell Henry Great Service very good Great Service Burrell Henry Great Service very good service& great knowledge of customers. Prices are great.did not to wait any longer than needed. Great Service Burrell Henry Great Service very good service& great knowledge of customers. Prices are great.did not to wait any longer than needed. Very good day yesterday More
by Phil
October 09, 2020
I was very pleased with the service I received. I had made an appointment and Michael was waiting for me when I arrived. Very professional. made an appointment and Michael was waiting for me when I arrived. Very professional. More
by Rfulton
Employees Worked With
October 09, 2020
You struck Gold when you added Pernell Moore to your Sales Staff. Pernell walked us through all the features of the car and I'm sure we were introduced to everyone in all the departments. Thank you fo Sales Staff. Pernell walked us through all the features of the car and I'm sure we were introduced to everyone in all the departments. Thank you for making our purchase a smooth and fast experience. More
by Rich Gemmell
Employees Worked With
Pernell Moore ******, Tony Pescatore
