Heritage Cadillac

A very professional and classy Cadillac dealership From the initial inquiry call to my visit this morning to drop the car off for minor corrections to the exterior (laid out in the deal and thrown in f From the initial inquiry call to my visit this morning to drop the car off for minor corrections to the exterior (laid out in the deal and thrown in for no cost), my time with Heritage Cadillac in Lombard was an exceptional experience that I'm confident will continue during my ownership of the vehicle. I have bought and sold more cars then I care to admit. I've spent quite a bit of time in dealerships. Heritage is a step above in every way. The staff's manner of dress (suits and blazers) made it feel like stepping back in time to a classier era. I was treated with respect and the deal making process was direct, transparent, and the deal I was given was exceptional. I provided a number I needed in trade, they hit the number, I requested a few considerations to close the deal, those considerations we're met, and I was on my way to the finish line. All of this was accomplished without, haggling, excessive debate or multiple visits by different managers. The folks at Heritage understand their level of customer and provide the respect of closing a deal free of the greedy behavior one normally associates with this process of buying a car. The staff I dealt with all exceeded my expectations. This was the smoothest and most enjoyable experience I've ever had at a dealership. I look forward to a long association with the fine folks at Heritage Cadillac in Lombard. More

I returned my lease car to Heritage Cadillac and received outstanding service from Louie Lopez & Darren Schaffer’s. They worked promptly to complete the return and made sure I was comfortable in the process. outstanding service from Louie Lopez & Darren Schaffer’s. They worked promptly to complete the return and made sure I was comfortable in the process. More

My Guy Tommy CappsAlways on top of his gameKnows how to My Guy Tommy Capps Always on top of his game Knows how to make customers happy and repeat buyer My wife will never go to any other Cadillac Dealers My Guy Tommy Capps Always on top of his game Knows how to make customers happy and repeat buyer My wife will never go to any other Cadillac Dealership Honest and transparent and always gives us what we want 100%👍 More

Timely and helpful My car was repaired the same day and I was given a new loaner in the meantime. I always receive good service at this dealership. My car was repaired the same day and I was given a new loaner in the meantime. I always receive good service at this dealership. More

Michael in service was ready for me when I arrived for my 9:00 appointment on Monday October 28 th. He was organized and knew what I was there for. My car was in for a recall and I got an oil change as well. 9:00 appointment on Monday October 28 th. He was organized and knew what I was there for. My car was in for a recall and I got an oil change as well. My car was ready in a timely manner and was washed. I’m very satisfied. More

Fran was amazing We just purchased a used VW Passat from Fran. She spent an hour with my wife in the morning and another hour with me in the afternoon, test driving an We just purchased a used VW Passat from Fran. She spent an hour with my wife in the morning and another hour with me in the afternoon, test driving and answering our many questions. If she did not know the answer she found it. She made the car buying experience enjoyable. More

Great Experience I've bought or leased a lot of cars in my life and dealt with many dealerships and salespersons, Heritage and Tommy Capps are the best. Everything i I've bought or leased a lot of cars in my life and dealt with many dealerships and salespersons, Heritage and Tommy Capps are the best. Everything is easy, you never feel pressured and they are honest and professional. Would definitely recommend More

Todd Cunnimgham Todd is a repeat salesman, he worked hard to find a 2019 XT5 in a diminished market. Todd found all the rebates to lease a new Todd is a repeat salesman, he worked hard to find a 2019 XT5 in a diminished market. Todd found all the rebates to lease a new Todd is our repeat salesmen. He worked hard to find us a 2019 XT5 with the equipment that we wanted in a depleted stock. Todd found all the rebates to put us in a new lease at a great value. We will visit Todd again with a new lease. More

Excellent lease experience Joe Ignoffo worked hard to get me the car that I wanted at a favorable price. He made the lease experience go smoothly and answered all my questions Joe Ignoffo worked hard to get me the car that I wanted at a favorable price. He made the lease experience go smoothly and answered all my questions. More

Great place to service your car You know when you are a valued customer by the way you are greeted when you pull up to service your car. The service attendant listens to what you wan You know when you are a valued customer by the way you are greeted when you pull up to service your car. The service attendant listens to what you want to do. They offer all options for the service and allow you to decide what you need to do. The are where you wait is very comfortable, they offer drinks and goodies to eat. You can bring your lap top and work. Or enjoy the HDTV. When the service is complete the payments are made easier, the car is washed, and away you go. More