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Heritage Cadillac
Lombard, IL
1,114 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,114 reviews
January 02, 2019
Pleasant Experience I worked with Fran to find a Certified pre-owned vehicle. I went in unsure of which car I wanted and she was very patient and helpful. I test drove a I worked with Fran to find a Certified pre-owned vehicle. I went in unsure of which car I wanted and she was very patient and helpful. I test drove a ATS and liked it but felt that it wasn't for me. Fran checked inventory and found another vehicle that fit my needs. I test drove it and decided that this was the car that I wanted to buy, of course it was more than I was wanting to spend. I fully expected the typical back and forth headaches but fortunately we were able to work together to get the price where I felt good about it...no headache! Fran was a pleasure to work with and I would definitely recommend her! I would have rated the experience five stars but due to having to wait an excessive amount of time to get together with the financial officer (2 hrs!) I rated it four stars. More
by Mark
Employees Worked With
December 31, 2018
See below..................... My lease of an XTS will end in 5 months. Because Cadillac is discontinuing the XTS and CT6, there were not many incentives, and the cost of leasing an My lease of an XTS will end in 5 months. Because Cadillac is discontinuing the XTS and CT6, there were not many incentives, and the cost of leasing another XTS was more than what I was willing to spend. I would probably lease an Lincoln Continental. However, Keith found a 2018 CT6 with acceptable features and at an acceptable price. Hopefully Cadillac will have a new full size sedan before this lease is over. More
by Larry
Employees Worked With
Keith Herrera, Frank Wadda
December 29, 2018
Great Service Always a pleasure to interact with this dealership. The service is always very good and the employees are friendly and helpful. A Very good experience Always a pleasure to interact with this dealership. The service is always very good and the employees are friendly and helpful. A Very good experience More
by sandibeach
Employees Worked With
December 26, 2018
Good especially at a busy time Fran Scepanovich & Tim Martin were patient and got the deal done at a hectic holiday season for them. Excellent customer service and pricing. Very Fran Scepanovich & Tim Martin were patient and got the deal done at a hectic holiday season for them. Excellent customer service and pricing. Very rewarding experience. More
by toolyogi
December 23, 2018
Everyone was very friendly. I was able to switch my appointment time the day before. Thank you for that. I was in and out in less than an hour. I was able to switch my appointment time the day before. Thank you for that. I was in and out in less than an hour. More
by dazzzleme2
Employees Worked With
Burrell
December 20, 2018
Good but waited way too long for financing gentleman The rating would have been better but I was surprised at the closing with the fact that the oil changes and tire balancing were not included in the pa The rating would have been better but I was surprised at the closing with the fact that the oil changes and tire balancing were not included in the package That is what made you stand out above other brands and dealerships It is a big consideration going forward and other brands are still doing that at no charge I would have liked that service still to be offered to me and would like to discuss with GM regarding this matter More
by Xt519
Employees Worked With
Todd Cunningham
December 20, 2018
Always the best I always ask for Kris Kristen for my car mechanic as I know he will take great care of my car and lets me know if there are any upcoming issues with i I always ask for Kris Kristen for my car mechanic as I know he will take great care of my car and lets me know if there are any upcoming issues with it. I always feel confident when I leave that my car is in great running condition. More
by Hotrod Nelly
Employees Worked With
December 19, 2018
Very friendly and helpful Mark was extremely helpful and courteous. XLR was fixed completely to my satisfaction and in the promised time frame. I have bought at least 10 Cadi Mark was extremely helpful and courteous. XLR was fixed completely to my satisfaction and in the promised time frame. I have bought at least 10 Cadillac from Heritage over the past years. I have also worked with Berrell over the years and its nice to have a hello from him using my name. Keep up the great work. More
by DeeDee
Employees Worked With
Mark brennan
December 18, 2018
Nice place to do business I like to drive an American car. Cadillac is a good American car. Heritage is my local Cadillac dealer. It feels good to go there. I like to drive an American car. Cadillac is a good American car. Heritage is my local Cadillac dealer. It feels good to go there. More
by Rjbats
December 15, 2018
Excellent service I have been coming to Heritage Cadillac for many years, I’ve always had excellent service every time I have had to bring my car in. Mark has gone out I have been coming to Heritage Cadillac for many years, I’ve always had excellent service every time I have had to bring my car in. Mark has gone out of his way to make my stay comfortable, while you’re waiting for your car to be serviced. They are prompt and telling you what is wrong with your car More
by Paperdoll
Employees Worked With
