Heritage Cadillac

Buying a Cadillac Ernie was very friendly and helpful. He tried to get the sales price I was looking for. He explained the car in details. And I bought the car. Ernie was very friendly and helpful. He tried to get the sales price I was looking for. He explained the car in details. And I bought the car. More

Efficient, courteous and pleasant Made the appointment online. The service consultant, Mark Brennan, greeted me immediately, asked why I had the car in and proceeded to ensure he had Made the appointment online. The service consultant, Mark Brennan, greeted me immediately, asked why I had the car in and proceeded to ensure he had sufficient information to relate to the mechanics. We reviewed what my concerns were to be sure he got it right. We agreed and I proceeded to the waiting area where I sat comfortably until the car was ready. There were snacks, fruits and beverages available as well. The experience was pleasant and when the car was ready, Mark reviewed what was done to address my concerns. I left feeling satisfied my issues were addressed. More

Very Happy Our saleslady, Fran Scepanovich, was very helpful and knowledgeable. She went through everything that the car does with my mom, and then with me. My Our saleslady, Fran Scepanovich, was very helpful and knowledgeable. She went through everything that the car does with my mom, and then with me. My mom was going to buy it, but changed her mind, so I bought it. The price was great and the low miles clinched it for me. More

Lube Oil filter good service , but prices are very high compared to other places, waiting room with food is very good, took a while for paperwork to complete good service , but prices are very high compared to other places, waiting room with food is very good, took a while for paperwork to complete More

Great Service! My service representative, Mark Brennan, was able to schedule last minute service on a busy Friday afternoon to have a nail removed from my car tire t My service representative, Mark Brennan, was able to schedule last minute service on a busy Friday afternoon to have a nail removed from my car tire that was losing air. More

recent maintenance all work and my visit was handled professionally. very happy with my experience at Heritage Cadillac. also liked the chocolate chip cookies when I pi all work and my visit was handled professionally. very happy with my experience at Heritage Cadillac. also liked the chocolate chip cookies when I picked my car up when work was completed More

oil change My only disappointment this visit was the car wash closed and the coffee machine was broken in the waiting room. I cant comment on the cost, as this My only disappointment this visit was the car wash closed and the coffee machine was broken in the waiting room. I cant comment on the cost, as this was my first oil change since I bought the car and it was free. More

Customer Satisfaction Our saleswoman, Fran, was very customer oriented. Very patient. Took her time with explaining all the features in our new XT4 and answering all our Our saleswoman, Fran, was very customer oriented. Very patient. Took her time with explaining all the features in our new XT4 and answering all our questions with the transaction. Very friendly and outgoing. The only disappointing experience was with our financing. We felt we should have received a better interest rate. My husband and I have excellent credit ratings (both over 800). In fact, we are refinancing and getting a much better rate, Also, during the financing, definitely overkill on the sales pitch for all those extras with Zurich. In fact, when we purchased our 2014 Cadillac we didn’t have to endure that type of sales pitch. More

Great Everything went great and smooth no problems and no complaints at this time just keep on doing the same quality work that you are already doing. Everything went great and smooth no problems and no complaints at this time just keep on doing the same quality work that you are already doing. More

3rd Car Purchase This is my 3rd Cadillac that's come from Heritage and I wouldn't go anywhere else for 2 simple reasons: Charles Hughes and Burrell Henry. Both of them This is my 3rd Cadillac that's come from Heritage and I wouldn't go anywhere else for 2 simple reasons: Charles Hughes and Burrell Henry. Both of them take excellent care of me both when I purchase and service my new Cadillac's. As a millennial, I can certainly say these 2 gentleman make purchasing a new car as easy as can be. As long as Chuck and Burrell are there I won't buy my Cadillac's anywhere else and I'll continue to refer countless colleagues and friends to them. More