Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Cadillac
Lombard, IL
1,113 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,113 reviews
September 17, 2018
Completely satisfied with my over all experiences.This is my second time buy a car at heritage I have no complaints. Great experience at heritage with my over all experiences.This is my second time buy a car at heritage I have no complaints. Great experience at heritage More
by Xl4entertainment
Employees Worked With
Todd Cunningham
September 15, 2018
Service departmet review Thank you Mark Brennan for helping me with my service appointment. From meeting with you to schedule the appointment to actually dropping off my car Thank you Mark Brennan for helping me with my service appointment. From meeting with you to schedule the appointment to actually dropping off my car was a pleasurable experience. I was dreading having to getting me a loaner car and figured this was going to take hours out of my day but I was in and out within 15 minutes. I would also like to give a shout out to the actual employees who worked on my car and the ladies in the cashier and loan department. Everybody was professional and extremely nice to work with. My car was done within 24 hours and I couldn't be any happier. Great team. More
by klay
Employees Worked With
Mark Brennan
September 14, 2018
Great Service! Excellent Staff! Service department is outstanding! Car done exact time it was promised. Waiting area is comfortable & is stocked with all your needs including WIFI Service department is outstanding! Car done exact time it was promised. Waiting area is comfortable & is stocked with all your needs including WIFI access. Thank you. More
by Pat
Employees Worked With
Chris
September 14, 2018
A great experience! Both Keith and Frank took the time to fully inform me about the vehicle I was purchasing. They thoroughly explained every aspect of leasing my new car Both Keith and Frank took the time to fully inform me about the vehicle I was purchasing. They thoroughly explained every aspect of leasing my new car, as well as walking me through all of the features on it. There were no "surprises" and I never felt pressured in any decisions. Each were friendly and knowledgeable. It truly was a pleasant experience. They are great guys. All the people I met during this process were very nice and helpful. The dealership itself is clean and efficient. More
by cdiatte
Employees Worked With
Frank Casa, Keith Herrera, Frank Wadda
September 13, 2018
Great People and Service I have always had a pleasant experience at Heritage Cadillac. The people there have always been professional and courteous. Burrell Henry was my ser I have always had a pleasant experience at Heritage Cadillac. The people there have always been professional and courteous. Burrell Henry was my service person and did a great job keeping me updated with the progress of the service on my vehicle. More
by Chuck375
Employees Worked With
Burrell Henry
September 13, 2018
Excellent customer service from everyone (Frank, Keith and Michael) that was involved during my visit. My car was serviced and delivered on time. Thank you. from everyone (Frank, Keith and Michael) that was involved during my visit. My car was serviced and delivered on time. Thank you. More
by German "Cadilac Fan"
Employees Worked With
Michael, Keith Herrera, Frank Wadda
September 12, 2018
Michael in service and his team took care of my car right aw love the service and professional treatment. Michael took me in and had the problem diagnosed and took care of within twenty four hours. I would re love the service and professional treatment. Michael took me in and had the problem diagnosed and took care of within twenty four hours. I would recommend him as a service advisor. More
by YEDMAN
Employees Worked With
Michael in service
September 12, 2018
I bought new tires. Burrell Henry advised me. I have always been satisfied with the work at Heritage. My car is 6 years old and still runs like new. And it is because I take it to Heritage for m I have always been satisfied with the work at Heritage. My car is 6 years old and still runs like new. And it is because I take it to Heritage for my service. More
by Dolores
September 08, 2018
Ready to get another Caddy So happy to do business with Heritage Cadillac their Sales Staff are so helpful and knowledgeable, Thank you Fran. Daren & Dan Casa for your help. So happy to do business with Heritage Cadillac their Sales Staff are so helpful and knowledgeable, Thank you Fran. Daren & Dan Casa for your help. 5 star treatment all the way. More
by Jesse
September 07, 2018
Great sales staff I have been driving a Lincoln for many years and thought it was time to make a change so I visited Heritage Cadillac and ended up driving a new car ho I have been driving a Lincoln for many years and thought it was time to make a change so I visited Heritage Cadillac and ended up driving a new car home that night. Sales consultants and Management are top notch. I would recommend visiting Heritage for your next car! Stress free experience. More
by Terry
Employees Worked With
Todd Cunningham
