Heritage Cadillac

Excellent experience From beginning to end it was one of if not the most pleasant sales experiences I have had. I leaned a few things from Joe, being in professional sale From beginning to end it was one of if not the most pleasant sales experiences I have had. I leaned a few things from Joe, being in professional sales for 25 years He went way above and beyond and still is today a week later. You will not go wrong stepping into Heritage to buy your new Cadillac. I am actually excited for my first service visit which is coming up soon just to be in the environment. Thanks again Heritage team, I will be sure to pass along everyone I know who is in the market for a new car. More

Experienced, Knowledgeable and Professional Sales Staff My 3-month search for the perfect Cadillac ended after visiting Heritage Cadillac in Lombard, IL. Although Heritage Cadillac was not the Cadillac dea My 3-month search for the perfect Cadillac ended after visiting Heritage Cadillac in Lombard, IL. Although Heritage Cadillac was not the Cadillac dealership closest in proximity to my home or office, this dealership; and, in particular, the efforts of Sales Associate, Tommy Capps, sealed the deal for me in regard to the lease of my 2018 Cadillac CT6. Tommy Capps' professional demeanor, knowledge of the Cadillac brand, and his direct approach in providing me with all of the incentives available from both his dealership and from Cadillac directly as a GM Family legacy purchaser, made my decision clear regarding the vehicle and the lease that was best for me. Tommy Capps was willing to deal with me as an educated consumer without the pretense and never-ending haggling process that I encountered at other Cadillac dealerships. I would recommend Tommy Capps and Heritage Cadillac to any family or friends interested in purchasing a Cadillac. A++++ Sales Associate More

Service dept Burrell in service is super helpful!! Ive been coming to Heritage for over 10 years and Burrell is my "go to" man! And a gentleman too! Burrell in service is super helpful!! Ive been coming to Heritage for over 10 years and Burrell is my "go to" man! And a gentleman too! More

oil change The people were polite and the and everything was done well. They found a crack on the screen that I did not know was there and make arrangements to h The people were polite and the and everything was done well. They found a crack on the screen that I did not know was there and make arrangements to have it fixed. More

Not your average dealership What can i say,i was pleasantly surprised! Fran S. Is fantastic! I didnt feel uncomfortable and she made me feel at ease. Would buy from them again an What can i say,i was pleasantly surprised! Fran S. Is fantastic! I didnt feel uncomfortable and she made me feel at ease. Would buy from them again and probably will! More

Service Maintenance I received a friendly text from the Service Manager Michael Ammerman, reminding me that I needed an oil change. I made the appointment for the follow I received a friendly text from the Service Manager Michael Ammerman, reminding me that I needed an oil change. I made the appointment for the following day. I was promptly greeted by the service department when I arrived. The waiting area has all of the amenities needed to do work or watch TV. Before I knew it the service was completed, the car washed and I was on my way. It is a pleasure to be treated like an important customer. I think the service department is what will keep me coming back for all of my car purchases. More

Great Deal Dealing with Fran from Heritage Cadillac was a great experience. She was well versed on the vehicles and options and did not pressure me into a sale. Dealing with Fran from Heritage Cadillac was a great experience. She was well versed on the vehicles and options and did not pressure me into a sale. I would recommend this dealer to anyone that wants an honest deal. Ask for Fran ! More

Great experience Basil was very accommodating to me and my son, as we looked for a specific car for him to drive as his first car. They know the business and are exce Basil was very accommodating to me and my son, as we looked for a specific car for him to drive as his first car. They know the business and are excellent to deal with! More

Satisfaction! I was completely satisfied with everything done to the car. I was surprised that I had two bent wheels. I looked and didn't see anything and will have I was completely satisfied with everything done to the car. I was surprised that I had two bent wheels. I looked and didn't see anything and will have a family member show me. The loaner I used was different. I wasn't used to the shifting that had to be done. But, it was a beautiful car and drove beautifully, which I feel my own does too. That's a "caddie" for you. More

Exceptional Customer Service Being in sales myself I understand the importance of making your client feel comfortable. Fran and Daren made a very stressful situation a great expe Being in sales myself I understand the importance of making your client feel comfortable. Fran and Daren made a very stressful situation a great experience. I Was forced to buy a car after being in a collision and was not able to take my time doing my own research. Fran and Daren were there to help me find a car that was safe, dependable and within my budget. Even though I was purchasing a used car, they treated me with respect and were there to help me make some quick decisions and feel comfortable through the process. Frank was also very helpful with helping us choose the right extended warranty to ensure my car was covered even after the certified pre-owned warranty expired. He also was able to get a lower rate than my personal bank was offering for the loan. I would refer this team to anybody who is looking to purchase a used Cadillac. More