Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Cadillac
Lombard, IL
1,113 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,113 reviews
August 04, 2018
Tommy Capps Was hesitant to go back after Phil Culinovic retired as he was our guy for years, but Tommy Capps was Awesome! I would recommend him for sure! Was hesitant to go back after Phil Culinovic retired as he was our guy for years, but Tommy Capps was Awesome! I would recommend him for sure! More
by gsimms
Employees Worked With
August 03, 2018
Met with Michael Ammerman Michael handled my 7500 mile check-up , my air conditioner problem and a chronic leaking tire and arranged a ride to home and back , as I didn't want Michael handled my 7500 mile check-up , my air conditioner problem and a chronic leaking tire and arranged a ride to home and back , as I didn't want to wait five hours in dealership .He was professional and courteous and explained necessary labor in language that I could understand . Have been a client for 10 years and always had a positive experience More
by Rene'
Employees Worked With
Michael Ammerman
July 31, 2018
Great service Trying to keep my 2006 DTS running until I’m able to get the new one. Burrell, Bill , Sue and Shauna I see the most Trying to keep my 2006 DTS running until I’m able to get the new one. Burrell, Bill , Sue and Shauna I see the most More
by Jay
July 31, 2018
Had great all around experience with everyone. I talked with Chris about a problem I was having with 2 tires on my CTS. I brought it in that day at my convenience and he got my car in right away an I talked with Chris about a problem I was having with 2 tires on my CTS. I brought it in that day at my convenience and he got my car in right away and the problem was taken care of quickly. Everyone at Heritage could not have been nicer. Thanks for great service. More
by Dbhosch
Employees Worked With
Chris in service
July 30, 2018
Great Experience I purchased a used GMC Denali from Ernie Gutierrez at Heritage Cadillac. The overall experience was fantastic. Ernie was very helpful, pricing was e I purchased a used GMC Denali from Ernie Gutierrez at Heritage Cadillac. The overall experience was fantastic. Ernie was very helpful, pricing was excellent, and purchasing process was painless. More
by Bob993
Employees Worked With
Ernie Gutierrez
July 28, 2018
Quality Dealership First time vehicle purchaser from Heritage in 2016. Lease of the vehicle was friendly & smooth. I have had the car in for scheduled service multiple First time vehicle purchaser from Heritage in 2016. Lease of the vehicle was friendly & smooth. I have had the car in for scheduled service multiple times and staff is friendly and efficient. I am notified of the progress thru-out. Keep up the good work! More
by Bobby
Employees Worked With
July 27, 2018
third car purchased, that should tell it great deal, service department but the reason I have purchased three cars is sales representative tommy capps. takes great care of you, knows ever great deal, service department but the reason I have purchased three cars is sales representative tommy capps. takes great care of you, knows every detail about all of cars and spent 2 1/2 hours explaining and setting up the car. the new cars and all of the electronics are very complicated and tommy will navigate you during the set up. More
by golf7ers
Employees Worked With
July 27, 2018
Happy Customer In 2007 I purchased a escalade from Heritage Cadillac and it still running great. Thanks to the great servicemen that have worked on my vehicle over t In 2007 I purchased a escalade from Heritage Cadillac and it still running great. Thanks to the great servicemen that have worked on my vehicle over the years. Mr. Burrell has been watching out for me and making sure my vehicle receive the service needed for several years. Even when his desk is loaded with work he still make time to explain what and why certain things are needed just like you are family. More
by newcustomer
Employees Worked With
Service: Henry Burrell
July 24, 2018
done right never a problem, fast service, they get it done, pleasant people. this is the only place i bring my car, and i live in chicago. never a problem, fast service, they get it done, pleasant people. this is the only place i bring my car, and i live in chicago. More
by louisrizzo
Employees Worked With
Keith Herrera
July 24, 2018
Fast service Henry Burrel has been taking care of me for the last eight years now he always does a good job for me he deserves a raise. Henry Burrel has been taking care of me for the last eight years now he always does a good job for me he deserves a raise. More
by Bubscaddy50
Employees Worked With
Henry Burrel, Keith Herrera
