Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Heritage Cadillac
Lombard, IL
1,113 Reviews
COME SEE OUR NEW STATE OF THE ART FACILITY 2024!
Established in 1967, Heritage Cadillac has become the premier Cadillac dealer in the Midwest. Through the years, our staff has remained dedicated to assisting customers with all of their automotive needs. From a Sales Department comprised of Cadillac-certified salespersons to a Service Department featuring both Master Technicians and World Class Technicians, Heritage Cadillac's employees have displayed a passion for the business that is unrivaled. This passion has enabled our staff to build countless long-lasting relationships with customers who have made us an industry leader in Cadillac Sales and Service year after year.
In its 40-year history, Heritage Cadillac has grown from the premier dealership in the Chicagoland area into the Midwest's largest Cadillac dealership. In fact, we have sold over 50,000 vehicles nationwide to date. Heritage Cadillac has also grown in size over the years. Our dealership now encompasses more than 12 acres and includes a renovated showroom, a 30,000 square-foot Vehicle Care Center, and a state-of-the-art Collision Center. Whether you are in need of a new Cadillac, an oil change, body shop repairs, or just parts for your vehicle, Heritage Cadillac is the destination for all of your vehicle needs.
Located just outside Chicago, in Lombard, Illinois, Heritage Cadillac's large selection of new cars, including the 2012 CTS, XTS, ATS, Escalade, SRX, STS, and XLR, available with Cadillac CUE attracts buyers from all over the United States. For more than a century, Cadillac has upheld the tradition of producing the finest in automotive quality, luxury, and performance. With our EasyBuy program, Heritage Cadillac has made purchasing a Cadillac as easy as 1,2,3... It's just that simple!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 AM
Sunday Closed
Parts
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,113 reviews
July 23, 2018
great customer service. Came in for an oil change. The wait wasn’t long. Always receive great customer service. Very friendly staff. Service advisor was very quick in getting Came in for an oil change. The wait wasn’t long. Always receive great customer service. Very friendly staff. Service advisor was very quick in getting me in and out. More
by michael03
Employees Worked With
Todd Cunningham
July 20, 2018
Outstanding Great experience with all at the dealership, helpful and knowledgeable and as nice as all can be. I would recommend Heritage Cadillac 303 W Roosevelt Great experience with all at the dealership, helpful and knowledgeable and as nice as all can be. I would recommend Heritage Cadillac 303 W Roosevelt Rd Lombard, IL 60148 everyone anyone. . More
by ciavattone@sbcglobal.net
July 19, 2018
2 year old Cadillac SUV Great experience with Fran - she was very helpful and knowledgeable and as nice as one person can be. I would recommend her to anyone - she took her Great experience with Fran - she was very helpful and knowledgeable and as nice as one person can be. I would recommend her to anyone - she took her time and explained all the dashboard equipment and everything I needed to about the car. More
by Elvira1012
Employees Worked With
July 19, 2018
Great Service! Brought my new Cadillac in for its first oil change and tire rotation. The techs at Heritage got us in and out super fast. Michael was great! Brought my new Cadillac in for its first oil change and tire rotation. The techs at Heritage got us in and out super fast. Michael was great! More
by MGabbard
July 18, 2018
Easy to do business with. Fran is a great lady and asset to your company. If it was not for her help.I would not off bought the car. Fran is a person you can trust. Fran is a great lady and asset to your company. If it was not for her help.I would not off bought the car. Fran is a person you can trust. More
by Cmurph
Employees Worked With
July 16, 2018
Trade in and Sale Made my deal online and drove three hours to find everything complete and ready to go. Everything was as expected and promised. Fran was great. Great Made my deal online and drove three hours to find everything complete and ready to go. Everything was as expected and promised. Fran was great. Great deal all around. More
by KW
Employees Worked With
July 14, 2018
Oil Change. My oil change was done sooner than I had expected and my car was washed. The cookies were nice too. Had a nice conversation with Keith Herrera who ori My oil change was done sooner than I had expected and my car was washed. The cookies were nice too. Had a nice conversation with Keith Herrera who originally sold the car to me. More
by CRLesch
Employees Worked With
Mark Brennan, Keith Herrera
July 13, 2018
Great Service! I appreciate the customer service oriented atmosphere at Heritage Cadillac. The free loaner car is a huge plus while my vehicle is in the shop. The s I appreciate the customer service oriented atmosphere at Heritage Cadillac. The free loaner car is a huge plus while my vehicle is in the shop. The staff is very knowledgeable and professional. More
by T Esclade
Employees Worked With
Roger Fowler
July 12, 2018
Love Heritage Tim C is amazing and always takes great care of me! The entire team at Heritage is GREAT! I will continue doing business with Heritage! Tim C is amazing and always takes great care of me! The entire team at Heritage is GREAT! I will continue doing business with Heritage! More
by Mdg0289
Employees Worked With
Keith Herrera, Todd Cunningham, Frank Wadda, Carlos Aguayo
July 11, 2018
Great service; friendly Mike was very friendly and accommodating. Personable too which is important!! The waiting room was very clean as well as the restroom. The amount of t Mike was very friendly and accommodating. Personable too which is important!! The waiting room was very clean as well as the restroom. The amount of time I waited for completion was very reasonable. Sally More
by Salgal
Employees Worked With
Mike Stamenkovich
