Heritage Cadillac

Best car buying experience to date! The entire process of purchasing our vehicle was seamless and stress free. Our Sales Consultant, Basil Chiocco was an absolute pleasure to deal with a The entire process of purchasing our vehicle was seamless and stress free. Our Sales Consultant, Basil Chiocco was an absolute pleasure to deal with and Frank in Finance was great too! Would absolutely recommend the Heritage Cadillac dealership to others! Thank you for making a dreaded but necessary task so easy! More

Great experiance The purchase of my new Caddie with Heritage Cadillac was better than I expected. Ernie was an excellent sales person. Thank you Ernie. God bless. The purchase of my new Caddie with Heritage Cadillac was better than I expected. Ernie was an excellent sales person. Thank you Ernie. God bless. More

BEST in Class! EXTRAORDINARY Customer Service! 5 STAR Dealer The dealership and everyone we encountered significantly surpassed any customer relations we have ever experienced! Business excellence, extremely pat The dealership and everyone we encountered significantly surpassed any customer relations we have ever experienced! Business excellence, extremely patient, full knowledge of vehicles and operations, informative and transparent offering a great selection of the most beautiful new cars and well maintained and immaculately detailed pre-owned vehicles. My husband and I were on our way to another dealership and we had passed many dealers prior to pulling into Heritage. We purchased a pre owned vehicle. It had been detailed and appears flawless! Fran was patient, thorough and informative. Fran listened to our needs and wants and directed us to the vehicle of my dreams! Daren and Keith came in CLUTCH! By offering us the most amazing incentives to purchase our beautiful new car! The entire car selection process was hassle free, negotiating and financing was as smooth as my ride home! Thank you so very much everyone at Heritage! More

Great Experience, Efficient and Prepared We had a great experience purchasing our first Cadillac from Heritage Cadillac. Joe handled the sale and he gave us all the information we needed and We had a great experience purchasing our first Cadillac from Heritage Cadillac. Joe handled the sale and he gave us all the information we needed and made us feel comfortable with our purchase. Since this is our first Cadillac we were looking for a lot of information and we really got everything we needed. They were prepared and the process was very efficient. Financing papers with Frank was also a great experience. They make you feel very comfortable and provide great customer service. I would highly recommend this dealer to anyone. More

Great experience I had a very professional experience with my salesman, manager and in the service department. Second to none. I will highly recommend everyone to expe I had a very professional experience with my salesman, manager and in the service department. Second to none. I will highly recommend everyone to experience Heritage Cadillac. More

TOP SALESMEN We were so impressed with Fran Scepanovich we have dealt with other women before but Fran tops everything we have experienced with a man or women in We were so impressed with Fran Scepanovich we have dealt with other women before but Fran tops everything we have experienced with a man or women in dealing with purchasing a vehicle.. SHE is a 5 STAR SALESMEN!!!!!!!!!! More

Great Experience It was a very good experience when I bought a car. Basil Chiocca was very helpful. I never felt pressured to buy a car at anytime. He was very patient It was a very good experience when I bought a car. Basil Chiocca was very helpful. I never felt pressured to buy a car at anytime. He was very patient and answered my questions. After I purchased a car he made sure I understood how to program things on the car. We have bought many cars there and it is always a great experience. We usually buy a new car but this time we bought used car with the same great experience. More

Amazing Fran delivered exceptional customer service. She did not rush through the process. She took time to answer all questions. She didn’t put pressure on m Fran delivered exceptional customer service. She did not rush through the process. She took time to answer all questions. She didn’t put pressure on me to purshase. I will be a repeat customer!! More

Very Positive experience with my Sales Consultant, Basil I had a tremendous experience working with Basil. Since I was buying over the internet, Basil exceeded my expectations by helping me complete some ess I had a tremendous experience working with Basil. Since I was buying over the internet, Basil exceeded my expectations by helping me complete some essential paperwork prior to my arrival on the dealership campus. Upon arrival, I was greeted in a very professional manner by Basil. I found him to be extremely helpful in answering my questions about the vehicle I was purchasing, assisting with the setup on Onstar, and providing me with a complimentary cup of coffee. After completing the deal, I received a very personal and thoughtful followup call from Basil thanking me for my business and wishing me safe travels on my way home (I drove 2.5 hours from home to make this deal!). I also interacted with Dan (Basil's sales manager). I had a pleasant, albeit brief, interaction with Dan. I was satisfied with the concise nature of that meeting. The only constructive comment I would offer to the dealership is that when a customer (me) says NO to the first offer of an extended warranty, please cease that conversation--at that moment. I made an informed decision not to purchase the warranty based on my budget and personal needs. I was extremely uncomfortable with the push made by financing dept. (NOT my sales consultant) to purchase an extended warranty that I did not want/need. After I asserted my point of refusal, I found the financing portion of the transaction to be pleasant as well. Overall, I am well pleased with my VERY POSITIVE (5 star) experience with Basil, Dan, and others at Heritage Cadillac in Lombard, Illinois. I would highly recommend letting them take care of your needs for your next Cadillac purchase. More