Heritage Cadillac

Awesome and friendly service!! Great place to get a car! The staff is friendly and makes you feel at home throughout the car buying experience. Highly recommend this place. Great place to get a car! The staff is friendly and makes you feel at home throughout the car buying experience. Highly recommend this place. More

My Cadillac Easiest process ever! Started out with online truecar, Keith Herrara and Frank Wadda helped with the lease of our brand new 2018 XT5. I appreciate th Easiest process ever! Started out with online truecar, Keith Herrara and Frank Wadda helped with the lease of our brand new 2018 XT5. I appreciate that they showed us all around the dealership and advantages of using the service center especially for free car washes! The explanation of the set-up of the vehicle was thoroughly explained by Frank. We hope our next experience to do business with Heritage will be just as wonderful! Thank You Joseph and Rosalinda Montano More

Amazing!!! This dealership is GREAT!!!! Our sales person, Fran Scepanovich was FANTASTIC! She, and her boss DAN, worked hard to get us in there with the price w This dealership is GREAT!!!! Our sales person, Fran Scepanovich was FANTASTIC! She, and her boss DAN, worked hard to get us in there with the price we wanted and the CAR we loved!!!!! They took us over to John, who processed our paperwork and when we walked out, our car was in front of us, waiting for us to get in!!! More importantly, Fran and DAN were there waiting also...to see if we had any last minute questions and to run through all the set up in the car computer.....even during a thunderstorm!!!! Thanks Fran!!!! To top all of this off,mr hey sent us on our way with a special gift. A Cadillac blanket which we LOVE!!!!!! YES...we would definitely recommend this dealership to anyone looking for a car. More

Nice people to work with I have been doing business with Heritage Cadillac for over fifteen years. Everyone at the dealership that I have had the experience to meet, including I have been doing business with Heritage Cadillac for over fifteen years. Everyone at the dealership that I have had the experience to meet, including the maintenance and the body shop, are friendly and they really work hard to make a customer completely satisfied. They have always provided the best in customer service and respect. More

Confused customer I have put off this review because we had an unfortunate incident and I'm not sure where to put the blame. First the good: Fran was great. Easy to tal I have put off this review because we had an unfortunate incident and I'm not sure where to put the blame. First the good: Fran was great. Easy to talk to & deal with. The car was as expected and we were prepared to make a quick transaction because we already had our own financing. The bad: The car checked out during our inspection. Next we were taken to the waiting room while the porter washed the car. We ended up waiting over an hour to sign the papers in the financing department! At this point now the dealership was closed! Literally the only people left were us, the finance person, & our sales person Fran. When we finished signing, our car had been parked out in front on the main drive coming into the dealership. It was cold & dark...we walked out the door, got into the car & drove home. Once I pulled into my "lighted" garage I immediately saw a dent above the RF wheel. I thought to myself "how did I miss that?!" When Fran called me to see if I was happy I told her what I found. She confirmed the car was "super clean". Which is what I thought also! I am a very meticulous person & me not seeing a dent would be way out of character. So what happened to this car while we were waiting for the financing department? Heritage Cadillac takes no responsibility for the dent. Lesson learned, do not drive away in the dark no matter how late or cold it is! My recommendation is inspect before & after you finish the deal! This was not a rock bottom used car...I purchased a 2017 Lincoln. Now the car cost me $1200 more than expected because of the repairs. I wanted to leave a great review because I really liked Fran as a sales person. What bothers me more is that no one offered or would even discuss getting this fixed for me! More

Great Customer Service Fran was wonderful. Dan was also great. Easy to work with, caring, and helpful! Fran stayed late to help us close the deal and took her time to help u Fran was wonderful. Dan was also great. Easy to work with, caring, and helpful! Fran stayed late to help us close the deal and took her time to help us get into a car we love! More

Great selection This dealership has great selection. Great customer service. We hit it on the wrong day...4 hour wait for the financing department to even be able t This dealership has great selection. Great customer service. We hit it on the wrong day...4 hour wait for the financing department to even be able to see us. He wasn’t going slow, there were 10 people ahead of us. Love the car, love the sales person...didn’t love the wait. Although Fran was great, she even bought us a pizza because we had to wait so long. More

Hoinest -Parient- Understanding We had the opportunity to work with Frank Wadda at Heritage Cadillac. Frank was personable, answered all of our questions and gave us a detailed quot We had the opportunity to work with Frank Wadda at Heritage Cadillac. Frank was personable, answered all of our questions and gave us a detailed quote. We are senior citizens and Frank was very patient with us. We appreciated that. Frank made a point of understanding our situation and accommodating our needs. It has been a long time since we have had a pleasant experience buying a car. Also, Keith Herrera, the sales manager, was very courteous and did not use and "hard sell " tactics. More

My third lease, great experience. Great salesman, Tom Kapps Have had great experience with Hertitage, my third lease with Tom Kapps. Can't say enough about quality of Tom's service and help anytime I needed it. Have had great experience with Hertitage, my third lease with Tom Kapps. Can't say enough about quality of Tom's service and help anytime I needed it. He's the best! More

"Pleasure to do business with!" Tom Capps was great! He made the entire process a pleasure, from start to finish. I would highly recommend Heritage Cadillac to anyone wanting to purc Tom Capps was great! He made the entire process a pleasure, from start to finish. I would highly recommend Heritage Cadillac to anyone wanting to purchase or lease a Cadillac! More