Heritage Cadillac

Like going to see old friends. I've purchased two, going on three, Escalades from Heritage over the last sixteen years. I have always been completely satisfied. Sonny Emmons is a la I've purchased two, going on three, Escalades from Heritage over the last sixteen years. I have always been completely satisfied. Sonny Emmons is a large reason for that.I've dealt with service, the body shop and sales and never been disappointed. I'll buy my next Escalade at Heritage. More

I had an appointment and they took me right in on arrival. The service advisor was professional and he explained the process. It was a relaxing atmosphere in the wait area. My vehicle was ready in le arrival. The service advisor was professional and he explained the process. It was a relaxing atmosphere in the wait area. My vehicle was ready in less than a hour. More

I had work done on my Cadillac and Shelly is my advisor or my contact person. She’s awesome, professional and detailed. She makes suggestions on repairs and let you determine if you can complete it now or or my contact person. She’s awesome, professional and detailed. She makes suggestions on repairs and let you determine if you can complete it now or later. She’s not pushy or overbearing and I love that about her. More

The experience was great as always however this time it did take a while for all of the parts to be ordered and brought in to the office overall experience was excellent did take a while for all of the parts to be ordered and brought in to the office overall experience was excellent More

Rob was very helpful in updating me on the service needed performing now, and those upcoming. He let me know upfront the cost of my service. I always ask for Rob when my car needs service. I trust him. performing now, and those upcoming. He let me know upfront the cost of my service. I always ask for Rob when my car needs service. I trust him. More

The rating is for the maintenance department only...had such a bad experience with you finance dept, when I purchased the car in 2012, would never purchase or refer, other than maintenance...Sonny, is very such a bad experience with you finance dept, when I purchased the car in 2012, would never purchase or refer, other than maintenance...Sonny, is very good and concern with any situation my car has... More

Very Competent Dealership As always, Shelley Worster does a fine job ushering my Cadillac through service in the minimum possible time. She is very knowledgeable and responsiv As always, Shelley Worster does a fine job ushering my Cadillac through service in the minimum possible time. She is very knowledgeable and responsive, causing me to actually enjoy getting my car serviced. More

Unbelievablely good service advisors and quick service times. The services staff explained what was needed and the recalls &the reason for recall. Enjoyed speaking with staff and service visit was pleasan times. The services staff explained what was needed and the recalls &the reason for recall. Enjoyed speaking with staff and service visit was pleasant. More

Very courteous , professional, knowledgeable staff that have excellent follow- through and expertise. I will certainly continue to use them when my car is in need of servicing. have excellent follow- through and expertise. I will certainly continue to use them when my car is in need of servicing. More