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Heritage Chevrolet Buick Owings Mills
Owings Mills, MD
1,335 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chevrolet Buick is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
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Showing 1,335 reviews
December 22, 2014
AUTO FRAUD- Not millitary Friendly Please do not buy a car from these people. They will not honor your warranty. We are a military family and got a car from this dealership within 14 mo Please do not buy a car from these people. They will not honor your warranty. We are a military family and got a car from this dealership within 14 months my car froze up and wouldn't turn so I had it towed to the shop I had just driven away from. The car cranked up while I was there but the mechanic told me he thought something was wrong and didn't want to touch it because it would void my warranty. I had the 5 year or 100,00 mile warranty of which I was still in the time frame so no worries right?? I ended up paying the dealership $700 to take my engine apart to tell me what was wrong. They than informed me it would be another $5000 to fix, but engine issues should be covered under the warranty right??? Well not here the warranty does not matter. I guess it was my fault because I repeated what the guy said to me at the first mechanic shop and that's what they ran with. I had to produce all the oil changes I had done in the time I had the car, I couldn't produce 1 but I was able to produce 5 and was told that because I couldn't fine that 1 that they couldn't prove it wasn't my fault a rod broke in my engine. Although if a rod broke in my car it would have never been able to crank up again.... The company offered to pay half of the repairs which would have been $2500. Sorry but we are a family of 4 in the military, I am a disabled vet, we do not have that kind of money laying around and it should have been covered under my warranty. Long story short, my family and I now have a car sitting in our driveway that we are still paying on. My husband is deployed right now and my family has no car, thank you sooooo much for supporting your customers, troops, and their families!!!! Let me also add I asked for my paperwork several times so I could get a lawyer and I have still not gotten anything. More
by b12201
November 06, 2014
Excellent Purchase Heritage Chevrolet is a fantastic place, and my first pleasant experience ever! From the Shuttle Service provided to and from the location, to the Heritage Chevrolet is a fantastic place, and my first pleasant experience ever! From the Shuttle Service provided to and from the location, to the Staff were absolutely Fabulous! I met with a Wonderful Salesman, Sonny Samuels, who assisted me. He was Exceptional; Courteous, Very Knowledgeable, Professional and so very patient with me. He offered great advice and answered all my questions as we looked over all the vehicles and I found the vehicle that was perfect for me.. Thank You again Sonny Samuels and Heritage.. a well deserved SHOUT-OUT for an Amazing Experience and Deal!!! I love my new CRUZE, and I HIGHLY recommend this location to anyone!!! Louann Greco More
by louann026
Employees Worked With
Sonny Samuels
June 02, 2014
Transmission - $4,800, and a 13-day rental car bill to boot! I'm rating this service far below average because of the (1) extremely expensive repair bill I'm left with paying off, and (2) the other large bill I I'm rating this service far below average because of the (1) extremely expensive repair bill I'm left with paying off, and (2) the other large bill I now owe for the rental car. I went into getting my transmission repaired and knowing it would be near $3,000, but the bill was actually over $5,200 and Rob could only get in down to $4,800 and change. In the beginning, I wasn't too upset when I had heard it was going to be a 2 or 3 day job, but that quickly changed when I found out the dealer needed to get the transmission part from another far away location, many many states away. After them having my car for a few days they told me it would take several more days for the part to get to Maryland before they could even work on my car. Meanwhile, the car rental days are continuing to pile and pile up while this dealership has put my car on hold; not for another day, or few days, but an additional 10 more days before the transmission was even installed and the job was complete. Even the car rental company thought that MileOne Heritage should have paid for the extra 10 days I had the rental car. "That's just good business!", stated the rental car manager. I totally agree. Again, I know I needed my car repaired, but I talked with dozens of other people, some mechanics, and others who know plenty about cars, and they all said I was taken to cleaners on this one, not to mention the large rental car bill that I now owe. Next time I'm going to stay stranded on the road, call AAA and get a tow, and have some other mechanic work on my car. No way am I going to let MileOne Heritage work on my vehicle again. Heritage has lost my business for any of my future car buying needs. Look, I'm not one to normally write reviews. Actually, this is the first review I've ever written, but I can't help but feel robbed, and uncared for as a customer, and I wanted the community to be aware of this information. More
by jbriggs200
Employees Worked With
Rob Zopp
May 21, 2014
Horrible!!!! I wanted to get my 2001 Malibu car radio unlocked. I called a few months prior and was quoted a price of $60. When I was ready to schedule the service I wanted to get my 2001 Malibu car radio unlocked. I called a few months prior and was quoted a price of $60. When I was ready to schedule the service, I was rudely cut off by the Service Tech, as he transferred me to the parts department, which I did not need. When I spoke to the rep in parts, I was told that I could have the codes faxed to me. I said I tried in the past to input the codes, but it did not work. I asked to be transferred back to service. I asked to schedule an appointment (which is what I was trying to do in the first place before being cut off and transferred). With an attitude, Roscoe, I believe his name to be, told me May 27th was the only day he had available, all other days were booked. I said “so even future dates are booked?" I wanted a date in June. He says that’s fine. Puts me on hold, then comes back to the phone to get my phone number and name to call back, He says he didn't want to keep me on hold. I never received a call back. The next day, I called the 1-800 number and spoke to a very pleasant customer service rep. He scheduled my appointment with no problems. He asked was there any questions that I had. I said yes, I was quoted a price of $60 and I would like to confirm. He was unable to confirm, so he had to transfer me to the service department. Again, I was faced with the same rude person I spoke to yesterday. He wants to charge $115 for unlocking a radio. I told him that was not the price I was quoted. He was quiet for a second then, proceeds to tell me about the codes and the half an hour for the labor. I said ok transfer me back to customer service, I would like to cancel my appointment. The attitude continues, as he tells me he can cancel for me. After that I just hung up. I cannot believe how rude these people are. If you do not have excellent customer service, you should NOT work with the public. Then to top it all, the lie I was told about the price of unlocking a car radio. This man treated me as if I was wasting his time, and then wanted to up the price on me like i was getting on his nerves. I will take my business elsewhere. I do not recommend this place to anyone, not even my worst enemy, if I had one!!! More
by Nottohappy
Employees Worked With
Roscoe
February 11, 2014
I had a thump sound coming from the rear of the car and I knew it was the rear differential. But, I was told that I needed a new axle and a dust covers for the brakes but they called it something else and t knew it was the rear differential. But, I was told that I needed a new axle and a dust covers for the brakes but they called it something else and told me that you don't want your brakes to over heat, so I said yes. Than I found out from another mechanic that it was only a dust cover. I was also taken into the shop so I could see the metal shaving in the cover of the rear differential. So, why did they not start with the rear differential before they sold me on a new axle. Three days later I called and told them I want my old parts, and that same day they called and said that they are going to put the old axle back in with a new c-clamp, mmmmmmm. Starting total for rear differential, axle and dust covers ($1600.00), 3 days later and the mechanic said he did not touch the rear differential. and I was told that the problem was still there but not as bad, What? Day 4, I was told that I need a Rear Differential. Total cost for labor/parts $990.00 and I still need a rear differential. They got one star because they would have allowed me to drive off with a new axle and a bad rear differential that they was not sure when the rear differential was going to fail. Now I still have to pay someone to fix or replace my rear differential, and they did not call me to let me know that my car was ready to be pickup. More
by bear28
Employees Worked With
Larry and Bruce
October 15, 2013
Heritage Buick by far is exceptional. Steve stayed on top of our purchase with Ernie's assistance to make sure we had the exact car we wanted. We tried their patience and yet they still found us the righ top of our purchase with Ernie's assistance to make sure we had the exact car we wanted. We tried their patience and yet they still found us the right car at the right price. In the future, we will look no where else providing we buy what they sell. They are Great people all the way around from Management to Finance. We drove about 45 miles to find the right dealership and car and we're happy we did . If there was a category higher than Great we would give them that! More
by HappyAWD
Employees Worked With
Ernie, Steve Oxendine
January 23, 2013
Came in to heritage and I knew exactly what car I wanted. The chevy camaro 2lt and they had it right there for me , their price were ok compared the other dealer out there It was a dream to me to get that The chevy camaro 2lt and they had it right there for me , their price were ok compared the other dealer out there It was a dream to me to get that vehicle . I was very happy to be the one that bought this chevy camaro. I want to thanks that salesman Ernie Komakos for helping me and also the business manager Gordon James. More
by pierredesrosiers
Employees Worked With
Ernie komakos
November 29, 2012
I went to this dealership because they are 'Saturn certified for service'. My engine check light was on, as well as transmission slipping. This was the 2nd place I went to (for a second opinion) Well, certified for service'. My engine check light was on, as well as transmission slipping. This was the 2nd place I went to (for a second opinion) Well, neither of my issues got fixed, and I left having paid around $850 for providing me with their expertise and saying they took care of something in the ignition module which was causing the check engine light (which came BACK on almost immediately just like before) and saying my whole trans is dying. Basically, I paid for a few screws being tightened and an opinion of the service dept. saying that my car is crap. Well, I went to Caton Auto Clinic and they fixed my car in less than a day (bad valve body) and said there was absolutely nothing else wrong with the transmission itself, gave me a year warranty on parts and labor, and told me not to worry about a thing for a little more than I paid Heritage. Also, that job fixed the check engine light. THANKS Heritage Chevrolet for reminding me that even with very nice employees, a dealership is still a dealership and will scam you and steal your money (Enough to cover a month's rent, at that) Don't go there for repairs. More
by taomaha
Employees Worked With
Service Dept.
October 31, 2012
I have never enjoyed the experience of purchacing a new vehicle until today. The salesperson, Edward Wojcik was a very patient and polite gentleman. Though I was at the car lot a short time, I really enjoy vehicle until today. The salesperson, Edward Wojcik was a very patient and polite gentleman. Though I was at the car lot a short time, I really enjoyed my experience. he was very honest, curtious, and answered all of my questions as best as can be expected. As a matter of fact, the whole sales staff were very polite and made me feel right at home. I look forward to doing future business with heritage Cheverolet's Owings Mills location. Thank you. Michael G. Heil More
by MichaelHeil1962
September 23, 2012
Stockton and Jerome had me smiling from when I walked into the Dealership until I left! I was able to purchase a 2011 Impala and they placed an "high" offer on my 2002 Impala to make sure I would be abl into the Dealership until I left! I was able to purchase a 2011 Impala and they placed an "high" offer on my 2002 Impala to make sure I would be able to be comfortable with my payments and still get more bang for my bucks! This pair of charming gentleman were very helpful. I was not talked "down too" or forced into a vehicle that was no way near what I wanted. I was treated with the upmost respect and that just added the cherry to my day. I think I made Gordan "blush" and Stockton shake his head at me thinking, "Oh, my goodness what is up with this Chick", and Jerome kept me on my toes, so after running through 6 dealerships in 2 days, I was finally leaving in the vehicle that I WANTED (not forced into). The number 7 has now became my luckly number. Again, thank you all for providing the best (to date) vehicle shopping experience I have ever had and I will be back when time for a new upgrade... I will most certainly make sure to recommend this Dealership to everyone I meet. More
by Ayorkor0821
Employees Worked With
