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Heritage Chevrolet Buick Owings Mills - Service Center
Owings Mills, MD
201 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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201 Reviews of Heritage Chevrolet Buick Owings Mills - Service Center
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June 10, 2023
This is the best dealership in Maryland. I will always come here for my car buying needs. Will always takes great care of me. They are so patient and accommodating. I will always come here for my car buying needs. Will always takes great care of me. They are so patient and accommodating. More
by valiceafolabi
Helpful May 30, 2023
Friendly and efficient, Shaun was great, he greeted me warmly and answered all my questions. It was a great car buying experience. warmly and answered all my questions. It was a great car buying experience. More
by Rsziemann
Employees Worked With
May 27, 2023
This dealership is friendly, knowledgeable salespeople, and the service department is nice.. Willam Butler is our salesperson, he treated us with respect, and met our needs . Willam is very knowledgeable and the service department is nice.. Willam Butler is our salesperson, he treated us with respect, and met our needs . Willam is very knowledgeable and we will definitely recommend him to our friends and family. More
by deegia1
May 22, 2023
Jerome Brown is my go-to person when I need my truck serviced. He is patient and addresses all my concerns. I did not buy my truck from Heritage but I should have. serviced. He is patient and addresses all my concerns. I did not buy my truck from Heritage but I should have. More
by D. Wilkins
Employees Worked With
Jerome Brown
May 18, 2023
The dealership has gone WAY downhill since I first went there with my father. That's where I bought my first car. I won't go back there though. They have screwed me over for the last time. there with my father. That's where I bought my first car. I won't go back there though. They have screwed me over for the last time. More
by Pissedcarowner
May 08, 2023
Kevin Jowers is the best salesman! I’ll be back soon to get another car definitely I’ll be back soon to get another car definitely More
by Droberts982
Employees Worked With
February 07, 2023
Excellent service and very thorough sales representative in William Butler. He spent alot of time in explaining all the features of the vehicle in William Butler. He spent alot of time in explaining all the features of the vehicle More
by Que man
January 27, 2023
I recently carried my 2017 Traverse in to have service work completed on it. I dealt with the service manager. He was very pleasant to work with. He made you feel like you and your car were important. All work completed on it. I dealt with the service manager. He was very pleasant to work with. He made you feel like you and your car were important. All work was completed on time as promised. I purchased the car here and would not think of having anyone else work on it. More
by Doug R
Employees Worked With
Ricky Walston
November 02, 2022
Best experience ive ever had car related. Very organized, friendly and solution focused. I seriously can't thank Mike S. enough! Very organized, friendly and solution focused. I seriously can't thank Mike S. enough! More
by Brennaf28
Employees Worked With
October 12, 2022
So. went in today to get a quote on a repair I knew wouldn’t be cheap………..Anyhoo, pulled into the service area,all advisor chairs full,no one assisting an went in today to get a quote on a repair I knew wouldn’t be cheap………..Anyhoo, pulled into the service area,all advisor chairs full,no one assisting anyone.Wait in my vehicle for a service advisor to engage me as I have no clue who is supposed to be dealing with incoming CUSTOMERS,y’know,those annoying people who come in and want to pay for services. So I wait,and wait……..everyone sitting comfortably in their seats.Nothing.So figure maybe I am being rude or not following protocol,so get out my vehicle and wait again,STILL all advisor chairs filled,………nothing.Not one good morning,not one,”be with you in a moment,not one acknowledgment,nothing.Just crickets.So I continue to wait.Nothing.I use the term Heritage,(not individual’s),as it reflects on poor management that it’s ok for front line employees to not even acknowledge a customer. I got in my vehicle,again,absolutely NO acknowledgement,started my vehicle and left.I was less than 6ft away from these advisors. So,if you want to go where you aren’t acknowledged,even a good morning,then this is the destination for you!!! Can’t review any work as I never got that far.And yes,yes,you have heard this before………..been using Heritage for over 20 years,,their Jeep dealership is faultless from sales to service…………the Chevrolet dealership,they really need to be trained by the Jeep dealership on how to engage customers. Customer service 101…………service advisors interact with 100% of customers, which means their attitudes set the expectation for the customers experience. I don’t doubt there will be a note from the dealership added as a reply to this review……………question is,what’s the point?Damage is already done. Would give zero star if I could.What a despicable way to treat someone you don’t know,let alone a paying customer.Way to go Heritage Chevrolet,last visit was good just months later appalling.Will use for oil changes as don’t really need to interact for that,a grunt will suffice.If one can be communally mustered.As for expensive repairs,I am kinda fussy who gets the business,I kinda expect people to be polite who want my hard earned money. More
by CT
Employees Worked With
No one engaged me.
