Heritage Chevrolet Buick Owings Mills - Service Center

I brought my vehicle to the service department 1/05/22 to have my a 4-wheel alignment and to have my stability link serviced as I did previously in addition to having my key fob and remote start checked beca have my a 4-wheel alignment and to have my stability link serviced as I did previously in addition to having my key fob and remote start checked because it wasn’t working all the time, and also I had been hearing a clunk noise from my front passenger side tire. When I returned to pickup my vehicle the 4 wheel alignment was done and the stability link was diagnosed as needing replacement because no service could be done. The other things requested were not done. The service person who was helping me was gone for the day so someone else assisted me with the key fob and remote start issue and that has been resolved. However, the issue with the clunk noise coming from the front passenger side tire was not checked at that time and had not been resolved. So the service person told me to bring the vehicle back and have that issue diagnosed at a later date free of charge since already paid. I bought my vehicle back for diagnosis in April 2022. The diagnosis was the tire rods needed to be replaced and I would need another 4-wheel alignment. I had the tire rids replaced in May 2022 but the noise still occurring. I further replaced the control arms and ball joints in June 2022 and that has not fixed the issue either. So in essence, by the service department not diagnosing my vehicle before they performed the 4-wheel alignment, I wasted money on the 4-wheel alignment and replacement of the tire rods because my car still has the same issue. I need my car properly diagnosed and a 4-wheel alignment after the issue is fixed since the service department failed to diagnosis my car before the service was performed. I would have waited to get the 4-wheel alignment until after the proper repair fixed the issue. More

Stephaine and Sean are just FANTASTIC Great Service. Very Knowledgable and very freindly Quick service. Knowledgable and very freindly Quick service. More

Best place for vette services customer service is top notch THE BEST ANYWHERE highly recommended notch THE BEST ANYWHERE highly recommended More

Stephanie and Sean are the absolute best and provide excellent customer service. I will not take my Corvette to anyone but them! They are a great team at Heritage. excellent customer service. I will not take my Corvette to anyone but them! They are a great team at Heritage. More