Heritage Chrysler Dodge Jeep Ram Owings Mills

Aaron Stansbury was a great! My husband and I purchase a 2020 Ram. Aaron was very professional. He knows his stuff..we will definitely return to purchase a used vehicle for our daughter. 2020 Ram. Aaron was very professional. He knows his stuff..we will definitely return to purchase a used vehicle for our daughter. More

They were straight to the point and there was no gimmicks to try and get us to pay for something out of our price range! to try and get us to pay for something out of our price range! More

I wanted to take a moment to give a shout out to Kenneth For helping me buy my first car! Not only on the phone but in person as well Kenneth was a great representative and person. As this was my first purc For helping me buy my first car! Not only on the phone but in person as well Kenneth was a great representative and person. As this was my first purchase to a car, he made it very specific and detailed for me. He would answer all questions I had to ask as well as give me additional information in general that I needed to know before purchasing my car. He also stayed until 1 AM in the office with me To make sure I drove home with my new car. The whole experience working with Kenneth was very specified and Taylor to me and my situation. I was very pleased to say the least! More

I arrived for my 8:00 appointment for an oil change, and was greeted by a lady, Victor told her I got this one you have a call. I said who I was and about my appointment, he plugged in to downloaded my dat was greeted by a lady, Victor told her I got this one you have a call. I said who I was and about my appointment, he plugged in to downloaded my data for my oil change and tire rotation. I asked about how long it would be and he said about 90 minutes I said I really can't go any longer than that as I have a 10:00 meeting at work, he said don't worry I'll get you in and get you done. I said ok, Trusting him. So 9:30 passed and nothing, at 10:00 knowing I had already missed my meeting I went to Victor for an update, he informed me it would be 10-15 more minutes and some song about a garage door malfunction. I frustrated went outside for fresh air and walk around to discover my car had not even been started. So 10 minutes was clearly a lie. If they were that busy why make an appointment, and when I specifically told him I had a 10:00 meeting he should have said I think its best you reschedule. Instead, I forfeited 3 hours pay to get nothing done, I feel lied to and cheated, he led me to trust him when he said don't worry I believe the quote was "I'm the guy to get it done" when I said It couldn't be more than 90 minutes. Very disappointed, I left a message for the Service Manager to discuss and was told he would call me back that he was on the line, that was at around 10:45 its now 2:45 and I have heard nothing. I am disgusted in Heritage, after purchasing my car from them I can't believe they would disrespect me like this. More

I’m very happy with my purchase and experience at Heritage Chrysler Dodge Jeep Ram Owings Mills. John and Tony worked with me to make sure I left happy and with everything I needed. Even the financin Heritage Chrysler Dodge Jeep Ram Owings Mills. John and Tony worked with me to make sure I left happy and with everything I needed. Even the financing officer, Saad, was great! I look forward to working with them again in the future. More

Ken was an Awesome salesman. He took the time to show my daughter and I everything in her new jeep. He was very patient with us. Ken treats you like family when you look to buy a car. He gives you no pressu daughter and I everything in her new jeep. He was very patient with us. Ken treats you like family when you look to buy a car. He gives you no pressure and explains everything. Go see Ken! He is your sales guy! More

I worked with Tim and he was awesome. He listened and was able to answered all of my questions. I already knew what car I wanted and Tim was able to get me in my new car the same day. Awesome customer servic able to answered all of my questions. I already knew what car I wanted and Tim was able to get me in my new car the same day. Awesome customer service. More