Heritage Chrysler Dodge Jeep Ram Owings Mills

Recent Service So,12/20/2019 I brought my GC in for a lot of work.Coolant exchange,thermostat replacement, transmission fluid change(not sure why as it’s usually goo So,12/20/2019 I brought my GC in for a lot of work.Coolant exchange,thermostat replacement, transmission fluid change(not sure why as it’s usually good for 100k,my vehicle only has 42k) and transfer case fluid exchange,already had brake fluid changed and flushed my last visit. Anyhoo,arrived at 7.30 am,my appointment time,only one Service Adviser there,Mo.He has a bright and friendly outgoing personality which really set a good start to my experience.(Wayyyyyyyyyyyy different from my last visit to attempt to buy my 16th vehicle,suffice to say,Russell Troxell was AWESOME yet the total lack of follow up from managers meant Criswell Jeep benefited from my $38k for the new Jeep she now owns).........anyway,back on track............as always,the Service Dept,albeit a lot of new faces, seem to do a great job.I am THAT owner that waits for their vehicle and expected to be there along time for what I needed done. Arrived at 7.30am left at 11am so was very pleased that,as always Service Dept was very efficient.Thats why our vehicles ONLY get serviced here.Would like to have purchased my wife’s latest vehicle here but on this occasion it wasn’t meant to be,I guess. What I WOULD advise people to do due to the amount of electronics in vehicles these days,if and only IF it is within your budget,consider the MOPAR MaxCare Warranty Plan to protect your investment.You don’t need to buy it from the Dealership if you don’t want to,can buy it online and opt for payment for it if you want.Has saved me a bundle with my wife’s cars over the years.(she is hard on her vehicles as she expects a Jeep to perform AS a Jeep!!! More

Heritage Jeep Owings Mills I recently purchased a vehicle from Heritage Jeep Owings Mills and my experience was great. I worked with John Ferraiuolo and he was exceptional to w I recently purchased a vehicle from Heritage Jeep Owings Mills and my experience was great. I worked with John Ferraiuolo and he was exceptional to work with. The financing that was completed by Anthony Hart was effortless and timely. I would definitely recommend this dealership and John to any of my friends and family that were in the market for a new vehicle. More

Great first car purchase experience Jared made my dreaded car buying experience fun, not stressful, and thorough. He brought enthusiasm, knowledge and humor to the experience. Thanks for Jared made my dreaded car buying experience fun, not stressful, and thorough. He brought enthusiasm, knowledge and humor to the experience. Thanks for your help Jared! Saad helped us with the finances- he was thorough, timely, not pushy, and most importantly he worked hard to get us a quality rate to help lower our monthly costs. More

2020 ram Laramie ! John and Tony are straight forward and will not waste your time! Highly recommend ! Will be back for my next truck . Great jobs guys !! Peter John and Tony are straight forward and will not waste your time! Highly recommend ! Will be back for my next truck . Great jobs guys !! Peter More

so helpful! Everyone at this dealership was so pleasant and helpful!! They made sure I got everything I needed and helped me pick out my dream car! Everyone at this dealership was so pleasant and helpful!! They made sure I got everything I needed and helped me pick out my dream car! More

John went above and beyond in providing exceptional customer service! Their management and sales team is excellent and is completely transparent. I highly recommend the dealership. customer service! Their management and sales team is excellent and is completely transparent. I highly recommend the dealership. More

I tried to meet with a Melissa’s talk about some experiences and was burgled to hear that she could care less by stating “we are humans and make mistakes or that I do not have to come to Heritage bu experiences and was burgled to hear that she could care less by stating “we are humans and make mistakes or that I do not have to come to Heritage but are welcome to go somewhere else . Customer loyalty of the past 12+ year means absolutely nothing to her . Don’t waist your time talking to her . I am still debating to escalate her care less attitude to Chrysler and executive offices More