Heritage Chrysler Dodge Jeep Ram Owings Mills

Absolutely fantastic customer service! This dealership is absolutely fantastic. Period. To put it in perspective how I feel about this place...I live 45 minutes from this dealership and I w This dealership is absolutely fantastic. Period. To put it in perspective how I feel about this place...I live 45 minutes from this dealership and I would go back here again to buy a new car. There are tons of dealerships closer to me, but I would drive past them in a heart beat to work with this team again. John was persistent to get me in the door, which I do not regret one bit. My boyfriend was the one in communication with John, helping me conduct our market research of the area. As soon as I walked through the door, another associate paged John that I was there. He not only remembered MY name immediately, but remembered that the vehicle was for me...not my boyfriend. He approached me and shook my hand first, which made me feel incredibly valued. Although John was crazy busy (end of the month!), he was able to find another associate (Andre) to go on a test drive with me and narrow down the exact vehicle I wanted. John even handed over some notes on specific stock numbers that he thought would fit my needs. Throughout the process, John popped in to see if everything was going alright, brought us some waters, and made sure we were taken care of. Andre was so great to work with, too. Let's be honest...buying a car can be extremely nerve racking! I've never felt so comfortable talking to someone about buying a vehicle. He smiled, cracked jokes, understood my price points, and just made me feel like I wasn't being a total pain (even if I was!). His personality and demeanor was so refreshing to work with. We even pinky promised a deal because I didn't feel comfortable signing something while they were bringing over the exact vehicle I wanted (I wanted to test drive it, of course!). Most dealerships just want that signature from you to lock it all down. This dealership offered a mutual trusting respect that I haven't received from anywhere else. Kudos, guys...kudos. Don was also a fantastic, even-keeled gentleman to work with. When management comes over to chat, it's always that gut wrenching "uh-oh, we aren't getting where we want to be price-wise". Not with Don. He wanted to see how we got to the numbers we wanted to get to. Nodding, smiling, understanding everything we were saying. And guess what--he came down to a fair, reasonable price point that I could work with. Thank you! Last, but not least, Tony! While I did come with my own financing, Tony ended up getting me a better rate with the same terms. Fan-freaking-tastic! I thoroughly enjoyed conversing with Tony while signing my life away with those dreaded financing papers. He made this portion of the process extremely smooth and easy. Another awesome personality to work with! The communication, customer service, and crazy awesome personalities to come with it are what makes this dealership somewhere I would highly recommend. Thank you to everyone I worked with for making this purchase so great. I promise I will recommend this dealership! More

The Best Thank you! Thank you! Thank you! I have gotten on Shandly"s nerves so bad, I feel like we're family! Shandly has been so helpful during a very stressf Thank you! Thank you! Thank you! I have gotten on Shandly"s nerves so bad, I feel like we're family! Shandly has been so helpful during a very stressful car buying process. He helped make the impossible possible. Let me mention, this is the 2nd vehicle he helped me with. He is definitely one of the greatest assets to this dealership. Sorry, but I'm biased. I will forever do business here and refer business to him. More

Great customer service! My husband and I stopped by to take a look at a jeep that was for sale. John had came out to assist us. We took the car for a test drive and came bac My husband and I stopped by to take a look at a jeep that was for sale. John had came out to assist us. We took the car for a test drive and came back the next day to purchase the Jeep. Through out the whole process of purchasing the Jeep John was amazing. He made sure we were happy and got what we wanted. John also helped me pair my phone and explained the different future on the screen. Thanks John!! More

Amazing attention to detail Todays experience was awesome from meeting shandly Blair in Dunkin Donuts before his shift to the final signature with Jared Herbert everyone at her Todays experience was awesome from meeting shandly Blair in Dunkin Donuts before his shift to the final signature with Jared Herbert everyone at heritage was amazing, great job guys. See you for our next purchase More

Jared is awesome! Jared was very willing to take his time in finding a vehicle that met our needs and making you not feel pressured. Would recommend him to anyone. Saa Jared was very willing to take his time in finding a vehicle that met our needs and making you not feel pressured. Would recommend him to anyone. Saad also very helpful in reviewing finance options. More

Quick and easy ,ready to put you in a car,! I visited the dealer as a repeat to heritage purchasing . I could tell they were gonna do thier best to earn my buisness right from the start .I was p I visited the dealer as a repeat to heritage purchasing . I could tell they were gonna do thier best to earn my buisness right from the start .I was pleased that the salesman did his best to accommodate me and the rest of the staff as well . Like a well oiled machine thier team had me wheeling in a few hours which surprised me it was that easy ,thanks team More

A True Gladiator of Customer Service! Jon was amazing to work with in my Jeep Gladiator order. Very informative on this brand new vehicle, he walked me through what to expect with my speci Jon was amazing to work with in my Jeep Gladiator order. Very informative on this brand new vehicle, he walked me through what to expect with my special order. He's super friendly, likable and easy to work with. The entire process was probably the easiest and most comfortable car purchase I've experienced. No stress, no headaches - just straight-forward, honest talk and a super smooth purchase. Jon's the man, and I'll be sending people his way when they're ready to buy their next car. Thanks Jon! More

New RAM Purchase We've purchased our previous Ram Trucks here, and referred individuals as well who have purchased in past. Jon provided excellent sales and support t We've purchased our previous Ram Trucks here, and referred individuals as well who have purchased in past. Jon provided excellent sales and support through the process, and again... another satisfied sales! More

Amazing Service !!!!!!!!!!!!!!! Supa Supa Amazing Omg so Jon was so amazing he was very professional and prompt. I had sent him a email not knowing that he was not in that day and the next day he ca Omg so Jon was so amazing he was very professional and prompt. I had sent him a email not knowing that he was not in that day and the next day he called me not email and apologize for missing my email request . Just awesome I would recommend him and this company to anyone that was in need of purchasing a car. I even tagged this location and Jon on my instagram account . More

Jared is very helpful I bought a truck several months ago through Jared. Ram didn’t include a special wiring harness. Jared went to bat for me and was able to convince ra I bought a truck several months ago through Jared. Ram didn’t include a special wiring harness. Jared went to bat for me and was able to convince ram to send it to me. He’s great with communication and keeping you appraised of the status of your request. More