Heritage Chrysler Dodge Jeep Ram Owings Mills

Jared was amazing through this process. My office exclusively uses Jared for our leased vehicles. Again Jared and the team at Heritage Jeep made the process easy. He will see us again when t My office exclusively uses Jared for our leased vehicles. Again Jared and the team at Heritage Jeep made the process easy. He will see us again when this lease is up. More

Great customer service I recently purchased Jeep Renegade from Heritage MileOne in Owings Mills. My experience from the moment I walked in was wonderful. John Ferraiuola, my I recently purchased Jeep Renegade from Heritage MileOne in Owings Mills. My experience from the moment I walked in was wonderful. John Ferraiuola, my sales consultant was GREAT! He walked me through everything including helping me set up Apple Carplay 😍. Thank you . You guys are great. More

Great service, disappointing warranty Jerome at Heritage Owings Mills has been great while my Ecodiesel Ram 1500 has taken awhile. Experience being set up with a loaner car has been excell Jerome at Heritage Owings Mills has been great while my Ecodiesel Ram 1500 has taken awhile. Experience being set up with a loaner car has been excellent. Unfortunately, i was very disappointed to find out that Chrysler won't honor the warranty for the failure of the engine’s thermostat. My truck went into “limp mode” on an interstate at highway speeds and threw a bunch of codes one of which was for the Crank Position Sensor. Jerome educated me on it and had it replaced under warranty. But then, a code for the thermostat wouldn’t go away so the thermostat must be replaced. Still haven’t had my truck back since the “limp mode” incident and now Chrysler wants $500 for a thermostat and wont allow their warranty to cover it. More

Clear and Concise explanations Clear and concise explanations with NO pressure. Apologized for being late for set appointment. Took time to explain vehicle technology in easy to u Clear and concise explanations with NO pressure. Apologized for being late for set appointment. Took time to explain vehicle technology in easy to understand terms. More

Good Service Experience at Heritage Jeep/ Chrysler Easy express lane oil change service! Dropped suv off at 8am. They called me to pick up at about 9:45am. No complaints at all. Easy express lane oil change service! Dropped suv off at 8am. They called me to pick up at about 9:45am. No complaints at all. More

The buy back program This is the second vehicle I have brought from Heritage using the buy back program and fifth over all from Heritage. And we have been satisfied with e This is the second vehicle I have brought from Heritage using the buy back program and fifth over all from Heritage. And we have been satisfied with each vehicle from the start wither sales person all the way to the financing each step was pleasurable they worked everything out and we drove away each time with the vehicle we wanted at the price we wanted and we will continue to make Heritage the place we buy our vehicles. More

Long term customer, not happy anymore I was scheduled for service of my 2015 Jeep Cherokee, in which I come from WhiteMarsh area, because I always loved the service here better at Owings M I was scheduled for service of my 2015 Jeep Cherokee, in which I come from WhiteMarsh area, because I always loved the service here better at Owings Mills, we’ll not recently. This was my 2nd not so good experienced & had to write about. Well after getting there I’m told “we now have express lane service for small. Items such as oil changes etc. So I go down there, to the FIAT, where people are so confused, tell them to do service, check brakes because on last visit I was told I needed new brakes, also check tires & give estimate of 3 tires. Well after waiting an hour in express. I need something from my truck for my antsy grandson. I went back out to the service people who were so what nice but still confused about this whole new system & my truck was in the same spot I left it an hour ago, he says, I don’t know what’s going on, let me see. Of course he could sense & feel the frustration on my face. I went back to this dark lobby waiting area oh that’s another issue to wait. After about 30 mins he tells me I’m all ready. I ask about brakes, he says there fine, i ask about tires, oh I forgot, let me check another 10 minutes. I’m frustrated, irritated & ready to go at this point but can you honestly say my service of tire rotation, brakes check, top of fluids, & change oil was properly done. I would say ABSOLUTELY NOT. I’m now feeling unsure about going back to my favorite dealer for car service anymore. More

A++ Best experience ever! Wish I could give more then 5 stars! Jon was amazing, can’t put into words how great he was to deal with. He and the dealership have there act togethe Wish I could give more then 5 stars! Jon was amazing, can’t put into words how great he was to deal with. He and the dealership have there act together and work great together and it shows. Real game changer in the car buying world. Can’t thank Jon enough! A++ More

BEST DEALERSHIP EVER!!! I have purchased 5 cars (new & used) from Heritage and my experiences have been extremely pleasant with sales and especially SERVICE. THEY REALLY CARE I have purchased 5 cars (new & used) from Heritage and my experiences have been extremely pleasant with sales and especially SERVICE. THEY REALLY CARE !!! I’m very pleased !!! More

Amazing experience with John! Over time John had invited my husband to come in to see what’s available. My husband was always uneasy because he wasn’t sure if this was the right ti Over time John had invited my husband to come in to see what’s available. My husband was always uneasy because he wasn’t sure if this was the right time to transition from his everyday car to his dream car. We go in, met John, great personality and blunted demeanor! We told him everything we desired to have in this car. John did some digging, found the car we wanted and even drove almost and hour to go pick it up for us! During the approval process, John made us feel comfortable with great conversation! He made the process as smooth as possible for us! And he always was on point! He was able to get us every single feature we asked for. Thanks for your hard work and hospitality! Go to Heritage and ask for John!!! He will deliver and cater to your needs!!! More