Heritage Chrysler Dodge Jeep Ram Owings Mills

Amazing experience with John! Over time John had invited my husband to come in to see what’s available. My husband was always uneasy because he wasn’t sure if this was the right ti Over time John had invited my husband to come in to see what’s available. My husband was always uneasy because he wasn’t sure if this was the right time to transition from his everyday car to his dream car. We go in, met John, great personality and blunted demeanor! We told him everything we desired to have in this car. John did some digging, found the car we wanted and even drove almost and hour to go pick it up for us! During the approval process, John made us feel comfortable with great conversation! He made the process as smooth as possible for us! And he always was on point! He was able to get us every single feature we asked for. Thanks for your hard work and hospitality! Go to Heritage and ask for John!!! He will deliver and cater to your needs!!! More

First Impressions are EVERYTHING! It’s a lot gloomy and unfriendly, not at all like the original side. The original side needs to give the express lane folk, a one-on-one in customer It’s a lot gloomy and unfriendly, not at all like the original side. The original side needs to give the express lane folk, a one-on-one in customer service...FIRST IMPRESSIONS ARE EVERYTHING!!! It rained today, my mats nor my seats had the usual protective covering. There was a young lady seated at the desk in front of CeCe..on her cell phone. It’s dark and not well lit. If I didn’t speak first no one in that area was going to speak at all. I will ONLY be dealing with my guys/ gals from the original side from here on out. They ooze customer Service Skills. More

John is the absolute best! John was absolutely the best! Very knowledgeable about the Ram trucks that I was interested in, and he was very patient with me. He also helped me get John was absolutely the best! Very knowledgeable about the Ram trucks that I was interested in, and he was very patient with me. He also helped me get the best deal! I would highly recommend John to anyone! More

The BEST customer service! From point of first contact nearly a year ago when our credit wasn’t healthy to this week when he helped us choose the perfect van for our family; Joh From point of first contact nearly a year ago when our credit wasn’t healthy to this week when he helped us choose the perfect van for our family; John always made sure we knew he had our best interest at heart. My husband and I brought our two young kiddos into the dealership and John made us ALL feel right at home! We had a little living room set up in his office-lol! The sales managers were also personable and the two helping our transaction were genuine and made the effort to introduce themselves and chat amiably. Our experience with this dealership by far surpasses our past purchases from other dealers. Thanks so much to John and all the team at Heritage for making it a pleasant and memorable time! More

Was a fast and friendly experience Fixed my tire right the first time and didn't make me wait all day. The advisors are friendly and know thier stuff. Will be back Fixed my tire right the first time and didn't make me wait all day. The advisors are friendly and know thier stuff. Will be back More

Great experience! Managable payment options. Very friendly! Will work with you and get you a good payment plan. Best experience ive had buying a new car. They really went above and beyond to h Very friendly! Will work with you and get you a good payment plan. Best experience ive had buying a new car. They really went above and beyond to help me achieve an affordable deal. Easily recommend to my friends and family as the first choice when hunting down an affordable good quality new car. The best. More

Jean C The dealership works hard to their customers happy within reasonable circumstances. I appreciate Victor Clash my service writer help in my behalf The dealership works hard to their customers happy within reasonable circumstances. I appreciate Victor Clash my service writer help in my behalf. Thank you very much More

Amazing people The people of this dealership are fair kind and take their time helping you... no force, no BS .... just plain wonderful.... they will do what it tak The people of this dealership are fair kind and take their time helping you... no force, no BS .... just plain wonderful.... they will do what it takes to make your buying a pleasing experience, rather than a hard and frustrating time. I would recommend them highly!!! . More

Shandly Rocks! Bought a new Jeep from Shandly! Great experience all around. I highly recommend coming here. This is my second Jeep from them and I couldn’t be happie Bought a new Jeep from Shandly! Great experience all around. I highly recommend coming here. This is my second Jeep from them and I couldn’t be happier! More

Purchasing of a used 2016 Honda Accord I had an excellent experience at Hertiage Alfa Romeo Fiat. Al Russell worked with me and was extremely helpful in helping me work a deal that made me I had an excellent experience at Hertiage Alfa Romeo Fiat. Al Russell worked with me and was extremely helpful in helping me work a deal that made me happy with a car that I purchased for my wife. Al Made sure that the car was fully detailed when I came to pick it up and was just generally nice and easy to work with. Also I had the pleasure of speaking with Don Nelson and Marcus Heflin, they made the entire process easy and enjoyable. More