Heritage Chrysler Dodge Jeep Ram Owings Mills

Attentive service and staff I have been a Heritage Jeep customer since 2004 and have trusted the service team there every since. Though I'm not a fan of using the "Dealership" to I have been a Heritage Jeep customer since 2004 and have trusted the service team there every since. Though I'm not a fan of using the "Dealership" to service my vehicles, I'm grateful to have them when the need arises. The location is convenient and the team is always courteous. I almost always wait for my vehicle and they get me in and out fairly quickly regularly. More

First time and last time My car had no heat. I made an appointment for 7:30am on a Saturday morning about 2 days before and requested a loaner car as well. Was told no issues. My car had no heat. I made an appointment for 7:30am on a Saturday morning about 2 days before and requested a loaner car as well. Was told no issues. Got there early, waited to be checked in and then sat and waited for the enterprise person to show up. He showed up an hour later but didn’t have a reservation in my name. Because others had reservations he had to take care of them first and would be back for me. Another 45 minutes and he picks me up. That process was fine but ... I was told I should hear something about my car by Monday and that the shop would cover 2 days for my car, anything over and it was my responsibility. The issue was my car wasn’t touched or looked at until almost 5 days later. I was blowing up their phones everyday asking for an update while enterprise was blowing up mine asking for an update as well while being charged $40/day plus taxes. This shop apparently had a bunch of issues and call outs as well as walkouts so they were backed up but they were continuously booking appointments as well. I asked to come get my car until they could get to it and was told if I did that then I would get pushed back to the end of rotation again .., so it could be longer before they get to my car again. Obviously for that reason i keep my car there. Finally on Friday at 9:30am my car is done. I had to return my rental by 10 or be charged for another day. Ended up paying mega bank for the rental, which the shop did help pay to offset some of the out of pocket burden which I appreciated. My coordinator also said he would reach out to me in a few days to make sure all is well. That didn’t happen, I reached out to him telling him my heat stopped working again. Silence!! Nothing., I called and left voicemails and text messages requesting to get back in before the real cold hit. I was leaving for a few days vacation and offered to leave my car there during my time away so they could work on it and when I finally did get a response back and we worked out a day to drop it off there was radio silence from then on when I tried to confirm the drop off. I went the entire winter with only one vent working on my drivers side and seat warmers. My heat is still not working but I will never bring my car back there nor will I ever give a recommendation to anyone looking to buy from there or use service. More

Excellent Customer service Al Russell was great he picked me up from my home I told him what car I wanted and he hooked me up with no problems and they gave me pizza for lunch. Al Russell was great he picked me up from my home I told him what car I wanted and he hooked me up with no problems and they gave me pizza for lunch. Great customer service 👍Al Russell is the man thanks my man. More

Excellent service! Had (2) recalls & a oil and coolant leak. They Found and repaired all the issues in less than 2 days! Great shop I highly recommend Had (2) recalls & a oil and coolant leak. They Found and repaired all the issues in less than 2 days! Great shop I highly recommend More

The BEST Great experience from browsing to buying to service...all professional...best experience ever...Jeff is a champion at customer service and absolutely Great experience from browsing to buying to service...all professional...best experience ever...Jeff is a champion at customer service and absolutely deserves to be recognized...keep up the amazing work More

Great car buying experience. Real easy to work with. They did a great job getting me into the car I wanted. They also put my wife into her dream car on the same day we are both ve Real easy to work with. They did a great job getting me into the car I wanted. They also put my wife into her dream car on the same day we are both very happy with the service from this dealership. More

Done in timely manner They took care of problem with brakes on used suv that we purchased last week and installed the we owed floor mats and tire checked key fob They took care of problem with brakes on used suv that we purchased last week and installed the we owed floor mats and tire checked key fob More

Great experience! Great experience buying my new Ram 1500 from Joe Perry and Heritage! Service level was outstanding across the board and enjoying the new truck! Than Great experience buying my new Ram 1500 from Joe Perry and Heritage! Service level was outstanding across the board and enjoying the new truck! Thanks Joe! More

They were AMAZING I felt like they were truly out to put me in a better situation than I was in. I didn’t feel obligated to buy a car from them. They really worked hard I felt like they were truly out to put me in a better situation than I was in. I didn’t feel obligated to buy a car from them. They really worked hard to get me & my boyfriend good deals!!! Totally going to them from here on out! More

I had a great experience purchasing my first vehicle I was a bit nervous going to a dealership my first time and alone. John made me feel very comfortable by making sure I was happy and satisfied not onl I was a bit nervous going to a dealership my first time and alone. John made me feel very comfortable by making sure I was happy and satisfied not only with my new vehicle but my overall purchase. He never pressured me to go beyond my budget and I appreciate that. Heritage is very lucky to have him! More