Heritage Chrysler Dodge Jeep Ram Owings Mills

The atmosphere was amazing! Mr. John Ferraiuolo is the BEST! This dealership was top notch! I have been working with Mr. John since November 2017 and he has been very patient and understanding the entire time. This dealership was top notch! I have been working with Mr. John since November 2017 and he has been very patient and understanding the entire time. Mr. John went above and beyond to make sure I purchased the truck I was most comfortable with. He gave me suggestions and his advice, but was in no way pushy what-so-ever, he really made the overall experience enjoyable. The process was very quick and professional I felt like family by the end of the whole process! I would recommend Heritage Chrysler Dodge Jeep Ram Owings Mills to anyone (make sure you ask for Mr. John Ferraiuolo) to anyone who is looking for a new or used vehicle. Buying a car from him was a great experience!!!! More

Accommodating, Friendly and informative We went a day early just to browse and John took time to talk with us even though it was late and he had other customers. The next day we came back an We went a day early just to browse and John took time to talk with us even though it was late and he had other customers. The next day we came back and John had a list of what he thought we would like. Ultimately John knew what would work for us as a family and explained in detail why because what we wanted was not practical. We couldn't have hand picked a better dealer to work with us. More

Great fast and easy going! Tim was great in helping me through the lease process for my new Durango. This was the first time I’ve ever leased a vehicle and he made it super easy Tim was great in helping me through the lease process for my new Durango. This was the first time I’ve ever leased a vehicle and he made it super easy and painless. Will highly recommend him and all the staff at Heritage!! More

Robert Rivenbark is #1 A special thanks to Robert. Always courteous. always takes the time to answer questions, he is the reason I love Heritage!!! Bring back the Chrysler 2 A special thanks to Robert. Always courteous. always takes the time to answer questions, he is the reason I love Heritage!!! Bring back the Chrysler 200 s More

Excellent Service Jon Berenson was great to work with! He helped us find a great car in our price range. He didn’t try to pressure us at all. Roman Clark was great to w Jon Berenson was great to work with! He helped us find a great car in our price range. He didn’t try to pressure us at all. Roman Clark was great to work with too. He helped us out with the extended warranty and made everything clear to us. Overall it was a great car buying experience. More

Fantastic! The best experience I've ever had when buying a vehicle hands down. Their friendly, outgoing, and curious staff made for a relaxed environment. High The best experience I've ever had when buying a vehicle hands down. Their friendly, outgoing, and curious staff made for a relaxed environment. Highly recommend. More

Easy, Fair, No pressure Everyone here was extremely helpful and friendly. Those who needed to stay past closing did so to get my deal done. The offer for my trades were fair Everyone here was extremely helpful and friendly. Those who needed to stay past closing did so to get my deal done. The offer for my trades were fair and price for my new truck was the best around. Joe was our salesman and he was not pushy and was very down to earth and honest. He was awesome! I forgot the finance guys name but he was just as friendly. I will definitely recommend you everyone! Thanks for a great experience! More

Great experience at Heritage service dept I have always had a very good experience with the service dept at Heritage since the first time 8 years ago. Scott is the best,I will always take my I have always had a very good experience with the service dept at Heritage since the first time 8 years ago. Scott is the best,I will always take my van there More

Comfortable and easy car buying! My husband and I purchased a car from another Mile One dealership 4 years ago and were hesitant to return to another Mile One company due to our previ My husband and I purchased a car from another Mile One dealership 4 years ago and were hesitant to return to another Mile One company due to our previous poor experience. However, John at Heritage Jeep made us glad we did. The car buying experience has been pleasant, simple and straightforward. John was helpful and knowledgeable and even provided us with snacks from his personal stash... who doesn’t love snacks?! John and the manager worked together to meet our budget and we are thankful to be driving home in our new Jeep! We will certainly return in the future. Great customer service goes a long way and we’re very happy we came back. Thank you, John for your wonderful service. More

Easiest new car purchase I’ve ever experienced I’ve bought many vehicles over the years and have to say that working with John was a pleasure. Always let me know what the next step in the process w I’ve bought many vehicles over the years and have to say that working with John was a pleasure. Always let me know what the next step in the process was and more importantly valued my time. John and Heritage wanted my business and did what they needed to do to earn it. This is rare these days. John also took the time to truly understand why I was buying and helped me select the right vehicle. More