Heritage Chrysler Dodge Jeep Ram Owings Mills

Excellent and Freidnly Staff From the time we walked in to the time we drove off, John F. was understanding and willing to negotiate all the way. The one thing that kept me aroun From the time we walked in to the time we drove off, John F. was understanding and willing to negotiate all the way. The one thing that kept me around was the fact that he was willing to negotiate and not shut us down. My husband works mostly through email and John was very good at responding fast to each of his emails. John F. also was very considerate by offering food and water when he learned that we are pregnant. Even, Roman C. was very helpful in the finance department. Overall, I would certainly recommend Heritage CDJ dealer to anyone in the market for buying a car. Regards, Deepak and Shrina More

Great, fast, painless John F. worked with me to make sure I'd get the car that I wanted. I took a week to think things over and when I came back he remembered me as well as John F. worked with me to make sure I'd get the car that I wanted. I took a week to think things over and when I came back he remembered me as well as my situation. Eveyone involved was very pleasant to me and my son. Great dealership and staff that makes a stressful situation (for some) quite enjoyable. More

Service Department What a fantastic experience we had with your service department. A big “Thank You” to Scott Rivenbark for taking your time to answer all my questions. What a fantastic experience we had with your service department. A big “Thank You” to Scott Rivenbark for taking your time to answer all my questions. More

Good, Friendly Serive The dealer that helped me towards my purchase for the day was Joe Perry, he was courteous and knowledgeable about the car I wanted and took into accou The dealer that helped me towards my purchase for the day was Joe Perry, he was courteous and knowledgeable about the car I wanted and took into account my needs as well as my wants. I recommend speaking to him about anything but mainly what your next car will be. More

Awesome Service! Timothy Deinlein was awesome. He made sure that the vehicle I was looking for had all of the features that I wanted. I truly appreciate his knowledge Timothy Deinlein was awesome. He made sure that the vehicle I was looking for had all of the features that I wanted. I truly appreciate his knowledge of the vehicles and him assisting me with my car that I wanted. I truly enjoy driving my new Jeep Renegade. Keep up the good work Tim! More

Gerard Parsons Gerard provided top notch service and made the purchase of the car hassle free. He is the consummate professional and I highly recommend the dealersh Gerard provided top notch service and made the purchase of the car hassle free. He is the consummate professional and I highly recommend the dealership More

Straight Forward and Hard Working These guys (Troy and Gerry) were simultaneously consummate professionals and incredibly personable. That is to say they were sincere in their friendl These guys (Troy and Gerry) were simultaneously consummate professionals and incredibly personable. That is to say they were sincere in their friendly manner but I really felt I was dealing with knowledgeable and trustworthy businessmen. They were forthright in the price they offered and I never felt as though they were trying to gouge me in any area. They went absolutely above and beyond with their customer service and answered question after question with poise, it was clear they understood the product. I will come to Heritage first for my next purchase. More

Lovely staff and great deals! Walking into the beautifully kept showroom gave me a feeling of excitement - and seeing my new car to be was just a dream! Jon Berenson made my day fr Walking into the beautifully kept showroom gave me a feeling of excitement - and seeing my new car to be was just a dream! Jon Berenson made my day from there on out - from making sure I knew the ins and outs of the process to making a delicious hot chocolate for me on a chilly day, he made me feel like part of the Heritage Jeep family. He found the perfect car for my needs at an amazing price! Thanks so much Jon - see you when my lease is up for the trade up! More

The smoothest vehicle transaction I’ve ever had! The sales associate, Joe Perry, was extremely helpful from the very start. I inquired about a vehicle one week ago and I immediately received a call f The sales associate, Joe Perry, was extremely helpful from the very start. I inquired about a vehicle one week ago and I immediately received a call from my sales associate. I showed up the following week and everything was exactly what was discussed with my sales associate and sales manager. I was able to get the exact vehicle I wanted (Chrysler Pacifica TLPlus) for the exact price I was comfortable paying. This vehicle purchase was by far the smoothest transaction I’ve ever had. I highly recommend this dealership to anyone who is looking for a Dodge, Jeep, Chrysler, RAM, Fiat and Alfa vehicle and I will go to this dealership before I go anywhere else. More

Awesome!! John I was awesome he took his time to explain the whole process to me. He pretty much held my hand making me feel comfortable! John I was awesome he took his time to explain the whole process to me. He pretty much held my hand making me feel comfortable! More