Heritage Chrysler Dodge Jeep Ram Parkville

Unsatified Serevices I had brought my Jeep August 1st. in to get the backseat fixed. It had something sticking up and I was told by Tommy Citro when he called me that it h I had brought my Jeep August 1st. in to get the backseat fixed. It had something sticking up and I was told by Tommy Citro when he called me that it had a lose clip and that they did not have to replace the base after all. I questioned the seat because I was able to pick it up on the end and it felt lose, there was also a metal piece that I could feel, I was told it was all good. I got my Jeep home and the whole seat was lose as well as the seat covering, had another clip in the front sticking out, the fabric on the seat was very loose. Had to take it back on August 2nd. and I was not a happy camper. Told Tommy I expected the back seat to look as if it came of the factory floor, and his remarks was that that was the intention. I asked if they were going to replace the base this time and he said yes. Got jeep back that evening and all seems to be well now. I had no warm greeting from this gentleman and was not satisfied with any customer service that I received from you service department. I have no intentions of returning will get my services done somewhere else. You bent over backwards to sale me my Jeep , I expected the same curiosity and satisfaction from services. I guess I expected too much. There was also the matter of the rental that you get from enterprise, they are not very clean cars, of the 2 that I had as rentals the both smelled terrible. I brought this to Tommy's attention the first one that I had and his reply was that he could do nothing about Enterprise smelly vehicles. I would think if you use them to put your customers in when they are having services done, that you would have some say as to what types of vehicle you put your customers in. More

Continue making customers happy and you will prosper Jeremy, Bob and Jason were GREAT! They're truly aren't enough spaces to explain their exceptional, friendly, & VERY customer oriented atmosphere there Jeremy, Bob and Jason were GREAT! They're truly aren't enough spaces to explain their exceptional, friendly, & VERY customer oriented atmosphere there. Keep-it-up. More

Saleman 'Mike Lanci ' Mike is OUTSTANKING ,I don't have room enough room on here to say how ,he work with me & My Son (who was in MICHIGAN) & wanted to buy this car for me Mike is OUTSTANKING ,I don't have room enough room on here to say how ,he work with me & My Son (who was in MICHIGAN) & wanted to buy this car for me ! Ran into a problem with Finance.But Mike was able to work EVERYTHING OUT !!AND I was able to drive home with 'My 2017 JEEP Renegade !! I WOULD RECOMMEND MIKE LANCI to all my family N Friends ! Thank you Mike ,you are the BEST !!!!!! More

One of the most pleasurable car buying experiences! This was one of the most pleasurable car buying experiences I have ever had. Nick was very helpful and extremely knowledgeable. He thoroughly explaine This was one of the most pleasurable car buying experiences I have ever had. Nick was very helpful and extremely knowledgeable. He thoroughly explained the pricing of the vehicle, plus the great incentives which accompany different packages. Thank you very much Nick! More

Great dealership Brian was able to get me the exact jeep I wanted and worked with me to meet my needs! All of the staff was very friendly and easy to work with. Brian was able to get me the exact jeep I wanted and worked with me to meet my needs! All of the staff was very friendly and easy to work with. More

Best Experience Ever In a lot of years of buy and leasing cars, I have never had such a good one. The personnel, from the General Manager to Sales and Finance, were fantas In a lot of years of buy and leasing cars, I have never had such a good one. The personnel, from the General Manager to Sales and Finance, were fantastic, friendly, patient and professional. I found myself wondering why all other experiences had not gone similarly - By far this is the best ever, and I will freely and wholeheartedly recommend Heritage to others. More

Great help for a great Jeep Very friendly and very helpful. Talked with Tommy on the phone he helped me out and when I brought my Jeep in he was fast to help me out. Very respect Very friendly and very helpful. Talked with Tommy on the phone he helped me out and when I brought my Jeep in he was fast to help me out. Very respectful. More

Overall, Nik was great to work with. My experience was good here. Nik was great with finding the right vehicle for me as well as his patience. If you have a chance to visit I would reccom My experience was good here. Nik was great with finding the right vehicle for me as well as his patience. If you have a chance to visit I would reccomend him all the way. The manager of this place however I would avoid they were very pushy though Nik knew what he was doing his manager almost lost my sale for him. I'm very happy with my new jeep and it has everything I was looking for. More

Met with a smile | A great dealership Jeremy sold me my first car -- a 2018 Jeep Wrangler JL. He met us with a smile. The entire buying experience was great. Thank you! Jeremy sold me my first car -- a 2018 Jeep Wrangler JL. He met us with a smile. The entire buying experience was great. Thank you! More

Great Service Tommy was fantastic! He kept me informed every step of the way and made sure I had a rental vehicle while my car was being serviced. I will definitely Tommy was fantastic! He kept me informed every step of the way and made sure I had a rental vehicle while my car was being serviced. I will definitely bring all my business to Tommy going forward. More