Heritage Chrysler Dodge Jeep Ram Parkville

sales and finance experience Aaron Lenz was the best salesman I have ever worked with! No pressure, huge effort on his part to get me what I wanted! Chad in finance was very helpf Aaron Lenz was the best salesman I have ever worked with! No pressure, huge effort on his part to get me what I wanted! Chad in finance was very helpful. He explained everything I didn't understand to my satisfaction. Both employees were professional and at the same time, personable. I'll be back when my lease is up! Larry Shirk More

Good Deals Defntly They will take care This was my first car and Spencer has helped a lot for good deal and just had lot of patience and defntly would suggest to go with Spencer Buettner.Th This was my first car and Spencer has helped a lot for good deal and just had lot of patience and defntly would suggest to go with Spencer Buettner.Thanks a lot Spencer :) More

We come back time and time again! This is our second car in two years from Parkville Dodge. We have had amazing experiences every single time! We came to the dealership July 2nd lookin This is our second car in two years from Parkville Dodge. We have had amazing experiences every single time! We came to the dealership July 2nd looking for a new Jeep, either a Wrangler or a Cherokee. Aaron, our salesperson was extremely helpful and extremely patient with us. We test drove the Cherokee first and I fell in love with it. However we did not have our trade with us so we came back on Monday, July 4th. I arrived at the dealership first thing in the am at 9. Aaron allowed me to test drive a Wrangler next. Then came time for the numbers. We sat down to crunch numbers. Aaron ran back and forth for me multiple times trying to get the numbers just right. Unfortunately I was a one woman show while my husband stayed home to take care of our little one. Aaron was beyond patient with me. He gave us time to decide. Time to review numbers between me and my husband. He tried his hardest to find the best deal possible for us. After 4 hours of going back and forth on numbers we found the right one. From the time it took us to decide on numbers to the time we walked out of the dealership was MAYBE an hour. Aaron and his managers and even billing were so incredibly helpful. They never once pushed us into anything we didn't want. I will always come back to this dealership for as long as I want a Chrysler. These guys are absolutely amazing! More

Simple and easy car buying experience. While shopping for a new car, I was trying to figure out whether it would be possible to stay in range of monthly payment that I would be comfortable While shopping for a new car, I was trying to figure out whether it would be possible to stay in range of monthly payment that I would be comfortable with, so I have visited most of the Jeep dealerships in the Baltimore area. Every single time, a salesperson used a very aggressive selling tactics, ans was trying to pound me into a deal that he clearly aware I won’t be happy with. I understand that sometimes, a salesperson needs to nudge a customer into making a purchase decision. But this doesn't mean shady sales tactics or aggressive behavior, because a bad salesperson can squeeze the fun out of what should be a joyful day for a car buyer. At some lots, dealers tried to use an old “baiting and switching” approach, when numbers previously agreed upon with a salesperson are somehow “lost” or “forgotten” by the dealership’s manager. Although I didn’t purchase a car upon my first visit to Heritage (Parkville) about a month ago, I have noticed that this place is different. When you're expecting to spend thousands of dollars, a good experience should be part of the deal, and I glad that people at Heritage know this. At my first visit, I was negotiating the price with Aaron Lenz, a pleasant, well-rounded salesman who used his time wisely and focuses on making my overall experience positive. When I have described my financing goal, Aaron and John Young (sales manager), have tried to reach an agreement in an easygoing, friendly manner. When they saw that I am not comfortable with their best offer at that time, they didn’t try to use common aggressive dealer tricks like other salesmen, but simply shook my hand and said that their goal is see happy customers and that they don’t want me to go for a deal that may be a burden for me. They promised that they will contact me if they will be able to meet my conditions and wished be good luck in shopping. Although we didn’t reach an agreement that first time, I have realized that the overall experience you have at a dealership can make all the difference. A few weeks later, Aaron called me and asked if I have already purchased a car, and that if I am still shopping he will be able to sell me the car that I wanted at the price that I have set up at our first meeting. I drove back to the dealership and purchased the new 2016 Cherokee with the monthly payments, loan interest and length that I wanted. I understand that car dealers doing their jobs and for most, are not really your friends. But a car deal can be simple and easy when you're working with the right salesperson. And I would definitely recommend Aaron Lenz and John Young as people who will do everything to make you overall experience pleasant, even if you decide not to purchase a car. More

Melissa Cole I drove over an hour from Pennsylvania to meet with Melissa Cole in Maryland. Melisa offered to help me with my new Jeep purchase even though she spe I drove over an hour from Pennsylvania to meet with Melissa Cole in Maryland. Melisa offered to help me with my new Jeep purchase even though she specializes in WV. Melissa is confident and honest. It was raining and I was hungry and Melissa was extremely patient and got us out in a flash. Any questions she could not answer she told me so without making up crazy answers just to sell a car. I am slow with new technology and she made sure I was well equipped to find my way home in the worlds coolest and smartest brand new 2016 Jeep Grand Cherokee. The next day my insurance company was lost and confused and I was stuck playing phone tag on my lunch break. That evening I received an email from Melissa saying she called the insurance company and handled everything. Thank you so very much Melissa. More

Best service and Best service advisor. I have been coming here for years getting all of our Honda's serviced at this location. You guys have the Best in service as well as one of the Best I have been coming here for years getting all of our Honda's serviced at this location. You guys have the Best in service as well as one of the Best service Advisor in Erin Lober. She rolls out the red carpet every time my cars have needed service. No runaround, just straight talk, quick service, all the discounts even if I have left my coupons at home. Your Lucky to have her here. Thanks for being consistently exceptional time after time. Great Job! Keep up good work. Thanks, Scott Canby More

Great Dealership!! Right from the start, we were happy with the employees. No one bugged us, they didn't follow us around when we looked at cars, didn't push us to test Right from the start, we were happy with the employees. No one bugged us, they didn't follow us around when we looked at cars, didn't push us to test drive or buy anything. We came back 2 days later and purchased our Jeep Wrangler from Frederick Leavitt, Sales and Leasing Consultant. Great price on the Jeep- beat all other dealerships around! Friendly, fast service. Overall great place and would highly recommend anyone looking to buy a vehicle, check out Heritage! More

2014 Ram 1500 I found my truck on there website and have always had problems with dealers in the past woth them bugging me non stop to buy there car without underst I found my truck on there website and have always had problems with dealers in the past woth them bugging me non stop to buy there car without understand what I really want. They were able to show me a few cars and when I found one they found it would not work for me and found me a different truck that would do and had everything I want. I love the truck i got from them and would go back to them again and let people know about them. More

Great experience It was a very long drive to get there, but well worth thr trip. I talked to Aaron on the phone before we left home, the car we wanted was ready when It was a very long drive to get there, but well worth thr trip. I talked to Aaron on the phone before we left home, the car we wanted was ready when we arrived. They made the us feel comfortable and the process easy. Gave us a great deal!! More

AARON was simply the best I could have asked for!!! I recently purchased a 2016 Jeep Trailhawk Renegade. I called ahead and had an appointment with Aaron. He made me feel comfortable and confident in my I recently purchased a 2016 Jeep Trailhawk Renegade. I called ahead and had an appointment with Aaron. He made me feel comfortable and confident in my choices. In fact, he knew me so well within a few minutes that he pulled up the exact car I had researched online before I came in - without knowing that I wanted it! The entire process was smooth (first time buyer!) and very easy. The entire Heritage team went above and beyond to make sure I knew all the details involved. No hidden costs, no sketchy behavior, and no "sales" pitches. Just a group of great guys who were really excited for me!! More