Heritage Chrysler Dodge Jeep Ram Parkville

When I came in I was fully prepared to purchase a used vehicle, but after the top notch job that was done I was able to leave with a 2012 Chrysler 200! I'm still pinching myself to make sure I'm not dream vehicle, but after the top notch job that was done I was able to leave with a 2012 Chrysler 200! I'm still pinching myself to make sure I'm not dreaming. This had to have been the best experience I have ever had. More

I bought my truck 10/21/11. I found the truck online and contacted dealership through thier website. Within ten minutes I got a call from online sales manager polite, knowledgable and friendly. He even had contacted dealership through thier website. Within ten minutes I got a call from online sales manager polite, knowledgable and friendly. He even had the direction from my town to the dealership ready! Also, the Carfax report was available and very helpful. When I got to the dealer I talked to Mike who told me everything I wanted to know about the truck and showed it to me inside-out. I came back later that day with my trade in and left with the truck in about two hours. The buying process was fast, pleasant and efficient. According to Kelly Blue Book value I paid $230 less than what the truck is worth. MOST IMPORTANTLY I was treated with RESPECT by everyone I encountered (including the lady on the phone whom I called five time with questions). I was blown away by the experience at this dealership! More

I was very please with the way that the special financing agent Kristen worked with me and the honesty and dilgence that Mike had in finding me the right vehicle. agent Kristen worked with me and the honesty and dilgence that Mike had in finding me the right vehicle. More

Mike Kydd was great to work with. He provided exceptional customer service and worked with me to make sure I found the exact vehicle I wanted. I would highly recommend working with Mike. exceptional customer service and worked with me to make sure I found the exact vehicle I wanted. I would highly recommend working with Mike. More

Jeff worked with what I wanted in my new vehicle and the price I wanted to pay for it. He had up-to-date knowledge of my vehicle and all the extras it came with. This was the first vehicle I have ever pur price I wanted to pay for it. He had up-to-date knowledge of my vehicle and all the extras it came with. This was the first vehicle I have ever purchased and Jeff, along with the rest of the dealership, made this a great experience! More

I have given the dealership good ratings because I was in a financial bind. They worked with me to trade in my 2003 Lancer and pay off my loan, because my loan company would not reschedule my loan, all becau a financial bind. They worked with me to trade in my 2003 Lancer and pay off my loan, because my loan company would not reschedule my loan, all because I was 5 days late returning the application, they really save me from reposition. I like to say the car I bought is great. More

We were very pleased with the professionalism and service from each employee we dealt with. We will definitely recommend Heritage Honda to our friends and family. Thank you! Rob& Rocio Lemmons from each employee we dealt with. We will definitely recommend Heritage Honda to our friends and family. Thank you! Rob& Rocio Lemmons More

All of the people I dealt with were very professional and I felt that they were very honest with the pricing and negotiation. They have been very helpful with some follow up issues. I felt that they were very honest with the pricing and negotiation. They have been very helpful with some follow up issues. More

We had decided to replace our 2004 Mercury Mountaineer which we had purchased new. We had narrowed our choice for a new SUV to the Explorer & the Grand Cherokee. Earlier in the day we had driven a new Ex which we had purchased new. We had narrowed our choice for a new SUV to the Explorer & the Grand Cherokee. Earlier in the day we had driven a new Explorer & both of us were disappointed with the vehicle as well as the sales associate. We felt he made no effort to sell us the vehicle. We then drove to Parkville Heritage to see the Grand Cherokee. Almost as soon as we got out of our vehicle, Jeff came out to greet us & introduced himself. We were very impressed. We told him why we were there & he asked us into the showroom. We were surprised when he took us to a 2011 Laredo on the floor - I would have expected him to start with the high-end model - and explained the cost savings. I told him we were actually interested in a 2012 Overland. To make a long story short, we drove away in our new 2012 Overland. Jeff is an excellent salesman. I can't state it any simpler than that. We knew what we wanted to pay and he seemed to go "all out" to accomodate us. I've never been comfortable with the process of being turned over to the F&I person but Jeff accompanied us next door & waited with us until Jay -I believe that was his name -could see us. That process went very smoothly with no high pressure tactics. There is no question we would deal with Jeff again. This was our first experience with Heritage and we were definetly pleased. More

I am very please with the service I received. The sales staff was very helpful and showed professionalism. I would tell my friends about Heritage. staff was very helpful and showed professionalism. I would tell my friends about Heritage. More