Heritage Chrysler Dodge Jeep Ram Parkville

We had decided to replace our 2004 Mercury Mountaineer which we had purchased new. We had narrowed our choice for a new SUV to the Explorer & the Grand Cherokee. Earlier in the day we had driven a new Ex which we had purchased new. We had narrowed our choice for a new SUV to the Explorer & the Grand Cherokee. Earlier in the day we had driven a new Explorer & both of us were disappointed with the vehicle as well as the sales associate. We felt he made no effort to sell us the vehicle. We then drove to Parkville Heritage to see the Grand Cherokee. Almost as soon as we got out of our vehicle, Jeff came out to greet us & introduced himself. We were very impressed. We told him why we were there & he asked us into the showroom. We were surprised when he took us to a 2011 Laredo on the floor - I would have expected him to start with the high-end model - and explained the cost savings. I told him we were actually interested in a 2012 Overland. To make a long story short, we drove away in our new 2012 Overland. Jeff is an excellent salesman. I can't state it any simpler than that. We knew what we wanted to pay and he seemed to go "all out" to accomodate us. I've never been comfortable with the process of being turned over to the F&I person but Jeff accompanied us next door & waited with us until Jay -I believe that was his name -could see us. That process went very smoothly with no high pressure tactics. There is no question we would deal with Jeff again. This was our first experience with Heritage and we were definetly pleased. More

I am very please with the service I received. The sales staff was very helpful and showed professionalism. I would tell my friends about Heritage. staff was very helpful and showed professionalism. I would tell my friends about Heritage. More

Happy and satisfied customer here! My father and I recently purchased a new 2011 Dodge Charger R/T from Heritage Chrysler Dodge Jeep and had a wonderful experience while there. Our salesman, Jeff Webb recently purchased a new 2011 Dodge Charger R/T from Heritage Chrysler Dodge Jeep and had a wonderful experience while there. Our salesman, Jeff Webber, was very helpful, knowledgeable, and took the time to explain all of our questions and concerns in great detail. Also, the staff at Heritage worked hard to give us the best deal possible, which we are appreciative of. I love my new car! Thank you to everyone at Heritage Chrysler Dodge Jeep for making my new car buying experience a great one! Mr. Jeff Webber, you are the best!! Customer for life- Shayla Bennett More

GREAT OVERALL EXPERIENCE!!!! Impeccable customer service! We love our car! Thanks Nancy, Christine, and Mel for making our experience the BEST! You made the car buying process smooth for us and we appreciate We love our car! Thanks Nancy, Christine, and Mel for making our experience the BEST! You made the car buying process smooth for us and we appreciate that! Mr & Mrs. Marcel Coble More

Hats off to the new car sales team at heritage dodge.I purchased a 2011 dodge charger r/t for my daughter and we could not be any happier.From the moment we arrived at the dealership till the time we left purchased a 2011 dodge charger r/t for my daughter and we could not be any happier.From the moment we arrived at the dealership till the time we left was a wonderful experience.I look forward to doing future buissness with jeff webber and heritage dodge.A special thank you to jeff webber for making my daughter's dream come true.Thank you.Richard bennett. More

Jeff worked at length (and spoke that much too...lol) to help us get what we wanted in the price range we could afford. Even after the first visit he followed up with phone calls trying to find a way to hel help us get what we wanted in the price range we could afford. Even after the first visit he followed up with phone calls trying to find a way to help us out. Even finance stepped in and helped out giving us the best possible deal. Overall I was happy with the service we recieved and the vehicle we bought. More

I purchased my first vehicle from mr Shawn Jeffries an the quality of service I received was amazing. He was curtious, friendly, knowledgeable, an explained throughly many options I had as a first time bu the quality of service I received was amazing. He was curtious, friendly, knowledgeable, an explained throughly many options I had as a first time buyer. I am so excited on the purchase of my jeep an will defiantly recommend the salesman an dealerships to my friends an family. I had a overall wonderful first time experience on a major purchase. He is a great salesman an included not only me but my entire family in on my purchase. Thank you so much mr. Shawn! Sincerely Felecia Garrison More

I went two dealerships. Heritage gave the most for my trade got me the best finance rate and the best deal on the car I was buying. The folks there followed up but did not seem to aggressive. They were v trade got me the best finance rate and the best deal on the car I was buying. The folks there followed up but did not seem to aggressive. They were very profesional. They made you feel like there were not just out to sell a car. Sincere and honest. More

We've brought my wife's car in several times over the past month. First it was the water pump and serpentine belt, then it was the compressor, and now it's something else. Even though these are all inter past month. First it was the water pump and serpentine belt, then it was the compressor, and now it's something else. Even though these are all interrelated things, as admitted by the dealership, they're not honoring the 12 month warranty on the parts and covering our costs. I've had similar problems with my VW Passat. The car was taken in for a routine maintenance, and lo and behold, they break the brake fluid resevoir, and it's my responsibility to pay for it. Clearly, the quality of work is bad. The website claims that their top priority is customer satisfaction and quality, and yet, their quality of workmanship is very poor. The price is bad becuase I continue to waste money on new and developing problems that continue to crop up even though they say the car is "fine" More