Heritage Chrysler Dodge Jeep Ram Parkville

This was my experience, their many good people working hard in this company, some others whom just get by as in most business today. To be honest the whole process of purchasing a new vehicle needs to rev hard in this company, some others whom just get by as in most business today. To be honest the whole process of purchasing a new vehicle needs to reviewed & revamped it is not customer friendly. At most dealerships, nowadays you start at point "A" and go through maybe 5 different people if your lucky before you can leave with that vehicle but I had originally I contacted Jeep Heritage Mile One of Parkville, MD. Via the internet. John was good and helpful but I do not like building rapport to be passed around like a toy on some assembly line, No one told me that Chad would be my sales man and there was no warm introduction from him via the email from John introducing Chad, as my salesman, I just got quick phone message from him. John did come and greet me and up till then all my contacts were with him, and said Chad would be helping me from here, well I spent a lot of time applying online for pre-approval, & basically this meant nothing because I was told by Chad that online system does not communicate with their in house one. So I had to re-apply for financing this was not good example of respecting my time. I was also introduced to Brad never got his last name but he was the one who gave Chad the figures for the trade so I guessed he was a manager? I told Chad that I had stated online the month payment I was looking for and that I was drove 2.5 hours to get to this dealership. I expected them to be pre-paired with financing options when I arrived but this was not, Chad was short and not understanding or listening to me he had his agenda and that was it no compromising with him so I actual Thanked him and left because the numbers where not right for me! Brad then approached me outside while I was backing up to leave and extended the offer to listen to me, so I said fine, I went back in sat in his office he then got me something to drink, and he listened to what I explained what I did online and what payment I was looking for some how this was overlooked Chad was basically this it kinda of guy, Brad then stated he would see what he could do because he was aware of the distance I had traveled. After a few minutes we got closer, and then the negotiation turned into an agreement and a done deal, well Brad passed me back to Chad, who then passed back over to Finance Manager, you start to see the process almost seems like a game of lets wear you down to get you to say yes. He was nice and informative but I wanted nothing at that point so anything he was selling was NO, Ok finally signed and done I then got passed back to Chad whom showed me the vehicle, and because it was late does not cover the whole window sticker with me and all of my available options. When I called him looking for the adapter for the engine heater he was clueless, completely unaware and told me to it take to local dealer for them to find it after a few minutes of searching manuals and a phone call, the tech found it sitting under the battery the wiring harness had not been routed to the front of the motor so it could be plugged in, I told the tech I would handle it and I left. I arrived home the jeep was beautiful and my wife loved it, it is her jeep now and a happy wife which equals a happy life! I then realized there was a national promotion which was not offered to me during the sale, and after a couple calls Mrs. Spivak, & Mr. Perz responded to me ASAP with true professionalism, It was then I was offered the promotion which should had been offered to me and they made sure I was taken care of properly without any hesitation. So in the END Heritage Jeep is Great Company with Great Deals when you get the Right People to respond. Jeep is now part of my family's "Good Life" More

Brad Scammell - Worked harder thank any car salesman I have ever had to deal with in the eight cars that I have purchased. I gave him all of the informaton needed to process a deal and this gentleman went have ever had to deal with in the eight cars that I have purchased. I gave him all of the informaton needed to process a deal and this gentleman went over and above to make sure I was satisfied with my deal. He was very honest with any questions or concerns that I had. Mike Kydd- Was very pleasant and very informative on the vehicle I purchased. It was a pleaseant experience having a knowledgeable salesman to provide you with all of the answers to your questions and all of the features and performance of the vehicled I purchased. Mel Smith - I am sure I put Mel through the test of time. I had no apprehension whatsoever in discussing my financial situation with him and he was very prepared with everything needed to make my final step a smooth one. I am so fortunate to have found a group of gentlemen that are as professional, skilled and pleasant as the three of them. Thank you all for making a stressfull situation a pleasant one. Lisa Wainwright More

Chad and Bob provided me with extremely knowledgeable and professional service. They helped me find a the perfect car to fit all of my needs and challenges. professional service. They helped me find a the perfect car to fit all of my needs and challenges. More

Jay was very professional, knowledgeable and friendly. There was no high pressure sales pitch. He kept his promises and conducted himself with great integrity. I will refer him to anyone I know seeking to There was no high pressure sales pitch. He kept his promises and conducted himself with great integrity. I will refer him to anyone I know seeking to buy a car. I will also use him again with all future purchases. More

The car buying process is a real drag because of pushy sales people but that was not the case here! Thank you Nancy for not being so insistent, and pushy. The car will always sell itself. Their willingnes sales people but that was not the case here! Thank you Nancy for not being so insistent, and pushy. The car will always sell itself. Their willingness to make a deal that works for you, without making you feel as if they are hanging you out to dry is what it's all about. I had been to several other dealers prior to coming to Heritage but left them due to the insistent nature of the salesperson. I would recommend Heritage and Nancy 100% More

Nancy was the most knowledgeable salesperson I have met in a long time. Throughout the test drive she pointed out important safety features and vehicle specifications. The sales pitch was not intense; Nanc in a long time. Throughout the test drive she pointed out important safety features and vehicle specifications. The sales pitch was not intense; Nancy was smart enough to allow the car to sell itself. More

Sally was very helpful. Even delivered the five vehicles to our office. Arranged to take care of a recall before delivery also. Sally worked very hard to get everything done in a prompt manner. to our office. Arranged to take care of a recall before delivery also. Sally worked very hard to get everything done in a prompt manner. More

Sally was by far the most straight-forward and easy-to-deal-with car sales professional I ever have had the pleasure to work with. I called her with very specific requirements and she far exceeded easy-to-deal-with car sales professional I ever have had the pleasure to work with. I called her with very specific requirements and she far exceeded my expectations in terms of working within those bounds. There were no tricks, no phony games, just a reasonable by-the-book purchase based on honesty. I love my Jeep, and I would definitely recommend Sally and the Heritage team to any of my friends or family. More

Ed Still was extremely professional about the entire car buying experience? He was very knowledgeable at the vehicle I purchased and accommodating with all my requests. The finance department worked with me buying experience? He was very knowledgeable at the vehicle I purchased and accommodating with all my requests. The finance department worked with me to get what I believe to be a great deal...overall, I would highly recommend thisvdealership over the others I attended.. The others were not as friendly....thanks Ed... More

I met with Mike Kydd and was treated in a professional and friendly manner. Mike listened as I explained exactly what I was looking for. He then walked me through each step. He was so patience as he expla and friendly manner. Mike listened as I explained exactly what I was looking for. He then walked me through each step. He was so patience as he explained the new changes in the Jeep. Because I believe that the Jeep is a well-built vehicle, I traded in my '99 Grand Cherokee Laredo for a 2011 Grand Cherokee Laredo and I'm very happy. Thanks Mike!! More