Heritage Chrysler Dodge Jeep Ram Parkville

I came just to look at options as I had at other dealerships. Due to great customer service and knowledgable sales associates, I knew I would need to look no further. The deal that was offered was s dealerships. Due to great customer service and knowledgable sales associates, I knew I would need to look no further. The deal that was offered was so great I knew I had found my new home dealership. If any of my family or friends ask about dealerships , I will definately recommend Herritage. Id just like to thank all the wonderful people who helped me with my purchase and the service afterward. More

Could not have had an easier or more respectful experience. Helpful and timely response and very upfront. Highly recommended! sales process was spread over several months and the salesperson was pa experience. Helpful and timely response and very upfront. Highly recommended! sales process was spread over several months and the salesperson was patient, respectful and helpful. Car purchase itself was done in a very pleasant manner. Info was prepared in advance and the car was ready when i arrived. Helped learn about the car (to the degree I wanted) and a very knowledgeable and non-pressure financing (you know how bad it could be when they try to sell you all those add-ons, well that did not happen. Rather the Finance manager asked me about what was important to me and how long I expected to keep the car to make sure he arranged the right financing and recommendations. You will not be disappointed by your experience at Heritage Parkville!! More

My wife and I went in and spoke almost completely with Nick Brilhart when buying our new 2011 Jeep Patriot. When dealing with the purchase, Nick was amazing and we couldn't have left any happier than we Nick Brilhart when buying our new 2011 Jeep Patriot. When dealing with the purchase, Nick was amazing and we couldn't have left any happier than we have ever been before. Unfortunately, the next morning when we woke up we saw some scratches on our Jeep we hadn't noticed the previous day (because it was raining when we purchased it). I called Nick and informed him of the situation. I was immediately met with hesitation and an unspoken reluctance to help. I brought the Jeep back to him, and he had his guys buff the scratches out, but the compound they used was instantly removed the next day by rainwater. I'm still dealing with getting them to remove the scratches. I must say, that while going through the process of buying the car, I couldn't have been any happier than Nick made us. But after informing hi if the scratches, all I can say is I wish he had shown the same generosity and willingness to help as he showed the day we bought the Jeep. I would recommend the dealership, but make sure your vehicle doesn't have any defects BEFORE you drive off the lot. More

I have been to quite a few dealerships and have never been treated anywhere close to as good as I was at Heritage. Mike was very knowledgeable in all of the vehicles they had and was very straightforward been treated anywhere close to as good as I was at Heritage. Mike was very knowledgeable in all of the vehicles they had and was very straightforward in making a deal. He was very personable and interested in the exact amenities I needed in a vehicle, not simply trying to sell me the most expensive one. He even offered to have the car washed for me again since I bought it on a rainy day! Overall this was a great car buying experience and there was no time wasted in the actual purchase of the car. I recommend this dealer to everyone. More

These guys are great!!!! Jay was so knowledgeable and professional, and kind to my kids too. (They kept putting snacks on his desk!) Brad was diligent in putting this plan together, and I sooooo apprecia professional, and kind to my kids too. (They kept putting snacks on his desk!) Brad was diligent in putting this plan together, and I sooooo appreciate that. Shawn and Arandre were magic-makers! These guys can finance me anyday! I have already told everyone about the dealership! By the way, I purchased a car from Heritage Mile One about 3 years ago, and they honored that by allowing me to trade my car in with no money down! I might as well tell you the whole story: I came in with a 2005 Chevy Cobalt; 24 hours later I picked up my brand new 2011 Chrystler 200! That's right 200 not 300! (Most people I meet say they have never heard of my car before!) The car is remarkable and has so many safety features. (The safety features caused my insurance to be reduced by $30 a month!) By the way, did I mention the guys in "special finance" cut my interest rate in half. But even before that, Jay and Brad would not allow me to buy a used car (which is what I wanted) when I came in. They both thought it would be best for me to leave with something that suited my style, costs only $40 more a month than my Cobalt, and had a total of 8 years of warranty (100,000 mile, bumper to bumper, power train warranty and gap insurance coverage included)!!! These guys are amazing! (Guys if you are reading this, I will be back in 4 years to make another trade ... or sooner just to see your faces!) And I almost forgot, customer service doesn't get any better than "Kathy", who answers the phones and competently directs the calls! Thanks Kathy, you're super!! D.Jones, Parkville, MD More

Shawn was very friendly and honest. He kept our daughter entertained. I wish the online price would have stated that it included all discounts that the dealer can give, and that customers may not qualify f entertained. I wish the online price would have stated that it included all discounts that the dealer can give, and that customers may not qualify for all discounts. That was the biggest dissapointment. Also, when signing the paper work, employee was not very organized and did not explain things too much. More

Shawn and the whole team at Heritage Jeep Parkville were all friendly, perfessional and courteous. They went above and beyond to make sure my needs were taken care of. While they pushed to get me in a veh all friendly, perfessional and courteous. They went above and beyond to make sure my needs were taken care of. While they pushed to get me in a vehicle that I wanted they were not pushy. It was a great experience and I would tell anyone I know that is looking for a car to go there More

I've wanted a Dodge Challenger for over twenty years, and when my ten-year-old Cavalier finally bit the dust, I came in to Heritage to see what they had to offer. After a great test drive in the top-of-the l when my ten-year-old Cavalier finally bit the dust, I came in to Heritage to see what they had to offer. After a great test drive in the top-of-the line edition, I made it clear that it was out of my price range. So Shawn found something almost identical that was priced for me. He worked hard to get my business, determined to get me what I wanted, but not aggressive in making the deal. I left Heritage to shop around. At other dealerships the salespeople were sleazy, aggressive, pushy, but I almost bought a worse vehicle because the price was lower. I called Shawn to tell him I was going with another option, and he worked magic to get my business back. I'm in the car of my dreams at a price I can afford. In the month since buying, I brought the car in for service once over a funny noise. Turns out, I'd left a coat hanger hanging and it was scratching against the inside of the car, sounding like the chassis was falling off. They spent half an hour going through the car to see what was wrong, found the stealth hangar, and did not charge for the time I'd wasted. They have a great sense of humor, a great work ethic, a great team, and they've earned my business and my trust long-term. More

I went to this dealership as a first time buyer knowing what wehicle I wanted, but not knowing anything about pricing and signing for a car. Thankfully with the guys at Heritgae I barely did anything but s what wehicle I wanted, but not knowing anything about pricing and signing for a car. Thankfully with the guys at Heritgae I barely did anything but supply my information and they did everything for me. They were very helpful and convinient with having me come in when I could. I reccommend them to anyone who is looking for a car. They helped me as a first time buyer be stress free in this new expirience. The finacial set up was also very satisfying. The guys over at heritage are more than willing to help you buy a car to your comfort level. More

Very friendly, even though I kept him past 9 pm. Was more than happy to help me as a customer even though staying late was above and beyond his call of duty. Was in and out with my new vehicle in under 2 hou than happy to help me as a customer even though staying late was above and beyond his call of duty. Was in and out with my new vehicle in under 2 hours. Very efficient, accurate, knowledgable, and professional. Would definitely come back to him down the road for a future purchase. Thanks Mike! More