Heritage Chrysler Dodge Jeep Ram Parkville

I dealt with Brad, Jeff, and Arandre. They were all extremely patient and worked with me to get my payments to a manageable level. I was greeted with a smile, and although they ended up staying late, I extremely patient and worked with me to get my payments to a manageable level. I was greeted with a smile, and although they ended up staying late, I was bid farewell with one also along with a new (used) vehicle. Overall, it was a tremendous experience and I would recommend anyone in the are or within reasonable driving distance to go see these guys. More

I HAD BEEN TALKING WITH BRAD AND MIKE FOR ABOUT A WEEK OR TWO REGARDING THE JEEP CHAROKEE. THEY ALWAYS HAD TIME TO ANSWER ANY QUESTIONS THAT I HAD. (YOU KNOW HOW WOMEN CAN BE) MY HUSBAND AND I HAD DECIDED TWO REGARDING THE JEEP CHAROKEE. THEY ALWAYS HAD TIME TO ANSWER ANY QUESTIONS THAT I HAD. (YOU KNOW HOW WOMEN CAN BE) MY HUSBAND AND I HAD DECIDED THE SAME DAY OF PURCHASE THAT WE WANTED A PARTICULAR COLOR, WELL WITHIN A VERY SHORT TIME BRAD DID HIS MAJIC AND THE CAR WAS AT THE DEALERSHIP WHEN WE ARRIVED. MIKE WENT OVER THE CAR IN DETAIL WHICH JUST REASSURED US THAT WE MADE THE RIGHT DECISION TO PURCHASE AT THIS DEALERSHIP. HAL AND ARANDRE MADE SURE WE GOT THE BEST FINANCING POSSIBLE. WE HAVE OWNED OVER 10 CARS AND WE BOTH AGREED THAT THIS WAS THE MOST PLEASANT AND REWARDING EXPERIENCE WE EVER HAD. WE WALKED AWAY FROM THE DEALERSHIP NOT WONDERING IF THEY TOOK ADVANTAGE OF US. WE FELT VERY COMFORTABLE WITH THE PRICE. THANKS GUYS FOR ALL YOUR ASSISTANCE. BY THE WAY WE ALWAYS OWNED FOREIGN CARS. NO MORE, WE WILL ALWAYS GO TO THIS DEALERSHIP FROM THIS POINT ON........... More

This was the best new car buying experience my husband and I have ever had. Everyone at the dealership was very pleasant and helpful. The dealership was very clean. I have nothing bad to say about this de and I have ever had. Everyone at the dealership was very pleasant and helpful. The dealership was very clean. I have nothing bad to say about this dealership and would highly recommend everyone I know to shop for a new car there. Thank You. More

I appreciate all the hard work that went into getting me financed for a car after I totaled the one I had. Thank you again, you have taken the stress away after my car accident. I have recommended my in-law financed for a car after I totaled the one I had. Thank you again, you have taken the stress away after my car accident. I have recommended my in-laws to your dealership. The experience has been wonderful! More

We were looking for a specific package with just one We were looking for a specific package with just one option, and John continued to look for it until it was found. He was out of town on the day we We were looking for a specific package with just one option, and John continued to look for it until it was found. He was out of town on the day we picked up the Jeep. Without my salesman there for the delivery I was a little nervous, but everyone was friendly and professional. I would highly recommend this dealership. More

I recommend this dealership and also the salesperson, Mr. Avery Stewart, that worked with me during the recent purchase of my 2011 Chrysler 200 Touring. I received the upmost professional and courtesy servic Avery Stewart, that worked with me during the recent purchase of my 2011 Chrysler 200 Touring. I received the upmost professional and courtesy service from Mr. Stewart and Mr. Andre Powell who handled the financial part of my purchase. I have used the service department of this dealership in the past for two previous Chryslers I owned and everyone I came in contact with were professional in every way. I gave a 5 rating in every category because of my personal experiences with this dealership and the people who assisted me during each visit. More

This will be the third car I have purchased from Heritage Parkville. My husband and I will not go anywhere else. My salesperson was/is Mike Kydd. He is thee best! His knowledge and determination to make you Parkville. My husband and I will not go anywhere else. My salesperson was/is Mike Kydd. He is thee best! His knowledge and determination to make you happy is amazing. For me this was a 6 month process on my part. Manly because I was researching and I did not want to let go of my old car. Mike did follow up calls or emails throughout the months with information on new inventory they had that I may be interested in. I went in this past Monday @2 and left @9 with a beautiful Jeep Patriot that I look out at in our driveway and still can not believe it is mine. We spent such a nice time together I say we are BFF's now. I my self am in the customer service industry so I have to be honest. I do set my standard very high when I am on the receiving end. And Mike nailed it . He went above and beyond for me. For this he has customers for life, as well as a loud mouth customer who will throw his name out all over Baltimore as a recommendation. Not to mention the Dealership and Service department as a whole is great. As i said I have been dealing with them for 12 years. If you want to be happy and confident in your search and purchase of a car, go here!! More

This was the best car buying experience I've ever had. Mr. Young was great to deal with! He was prompt in returning my calls, and very helpful through every stage of the sale. I highly recommend buying an Mr. Young was great to deal with! He was prompt in returning my calls, and very helpful through every stage of the sale. I highly recommend buying any car, new or used, from him. The vehicle arrived exactly as stated, and couldn't be more happy More

Everything was perfect, except the deal we struck in writing was to replace both rear brakes. The right one stuck on the test drive. Usually you do not replace just one brake caliber, it is done in pai writing was to replace both rear brakes. The right one stuck on the test drive. Usually you do not replace just one brake caliber, it is done in pairs. Your service manager decided to replace only the right one. I took the Jeep anyways. I am surprised that a Manager would pay no attention to a written condition of sale. I didn't try to show up with 50 dollars less that the agreed price. If he was my employee he would be given a lecture on contract law. More

My wife and I have been to 3 dealers already and this one is the least stressful and hassle free buying experience that we had. We got the car that we wanted at a good price and with an APR that we think is is the least stressful and hassle free buying experience that we had. We got the car that we wanted at a good price and with an APR that we think is appropriate for us. We made the deal online and through phone with John Young. He was able to answer all our inquiries and even gave us payment options. Everything went well. When we got to there, we just needed to test drive the vehicle, sign up the contract and we're done! Nick, who assisted us with the test drive and paperworks was friendly and nice and even gave my son crayons and coloring books to keep himself busy as we finalize things up. A great car buying experience for us from the moment we did the online inquiry to signing the contract. No pressure! Special mention to Jonh Young and Nick Brilhart for a job well done. I recommend this dealership, Nick and John to anyone out there who'd like their next car purchase a good one. More