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Heritage Chrysler Dodge Jeep Ram Parkville

Baltimore, MD

4.4
1,917 Reviews
Offering Maryland drivers an extensive selection of new and pre-owned vehicles for sale, Heritage Chrysler Dodge Jeep RAM Parkville is excited to assist you with your vehicle search. With exclusive trade-in incentives, an onsite service center and convenient online purchase options, we’re committed to making your ownership experience exceptional. If you can’t find what you’re looking for in our inventory, please reach out and we’ll be happy to find it for you!
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9219 Harford Rd

Baltimore, MD

21234

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Showing 1,917 reviews

August 26, 2020

Jeremy was great, and the whole process was quick and smooth. Trade in estimate was very fair, and straightfoward, honest pricing took all the stress out of the process. Would definitely recommend. More

by ryanpvance
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Hello, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

August 25, 2020

Brian Perry was fantastic. Best sales consultant I have every worked with, and this is the 12th new car I have purchased. From the first phone call to Brain delivering my new Ram 2500 half way to my Va hom More

by Jay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette Holliday
Aug 28, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Jay, thanks for your great review, and for giving our dealership such a high star rating! We are always more than happy to assist you if anything else comes up. Take care!

August 25, 2020

The worst service I have ever received although I have been a twenty year customer. They treated me like I meant nothing after purchasing three cars from them I am so angry with them. More

by Never again
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Slokan, Alexander Downey
Aug 27, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you for taking the time to review Heritage Chrysler Dodge Jeep Ram Parkville. Your input and the feedback from all of our customers is important to us, as we strive to meet then exceed your expectations. We greatly appreciate your business over the years and sincerely apologize for your most recent experience with our Service Department. This is certainly not our way of doing business at any of our MileOne stores. When you walk into our dealership, you should feel welcomed and important; we are very sorry if you were not treated this way. Our Service Manager, Kurt Anderson, would like to speak with you to discuss your experience in more detail and immediately address your concerns, but has been unsuccessful in locating your contact information based on your DealerRater username. We work hard to maintain a high level of customer satisfaction and would appreciate the opportunity to rectify our missteps and restore your faith in our dealership. At your earliest convenience, please contact Kurt directly at kurtanderson@mileone.com or 410.663.7271 so we can ensure your next experience is consistent with the high standards that match our reputation. Again, thank you for your time and we look forward to speaking with you soon.

August 25, 2020

My wife and I were so impressed by Jeremy. He showed his willingness to work with us to buy a car. He would find ways to help us purchasing a car. We were very happy with Jeremy's knowledge and determinat More

by Mike H.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Mike, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 24, 2020

Salesman was knowledgeable, professional, helpful, courteous. Dealer management was helpful, aggressive, straight-shooting. Facility was clean, well-staffed, pleasant. There is a sense of teamwor More

by jmittelkamp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Scammell, Mike Tomazos
Aug 25, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

August 20, 2020

Jeremy was very Knowledgeable about Jeeps. He Was able to answer all of our questions regarding the different makes and models of Jeep. Thank you! More

by Mtannous12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridgette Holliday
Aug 25, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

August 20, 2020

Brian is Extremely knowledgeable and attentive. He did not try to hard sell. Brian was great to work with and I would recommend him too More

by High Altitude
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dave Phelps, Nik Bratton, Alexander Downey, Brad Scammell
Aug 25, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

August 14, 2020

I bought a Ram 2500. The dealership was great to do business with. Everyone was friendly and professional. Sales person Brian Perry answered all of my questions and always followed up to make sure I wa More

by mleubanksr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Chrysler Dodge Jeep RAM Parkville!

August 14, 2020

I have purchased 2 new vehicles here in the past year. I’ve been very happy with both experiences. Great salesman, dealership, and service department! More

by cmlawns
Recommend Dealer
Yes
Employees Worked With
Jeremy Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

August 12, 2020

Jeremy was incredibly professional and courteous from our first contact with him until driving off the lot the next day with a brand new truck. He had the truck waiting for us when we arrived and took the ti More

by Chris
Recommend Dealer
Yes
Employees Worked With
Aug 14, 2020 -

Heritage Chrysler Dodge Jeep Ram Parkville responded

Chris, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Chrysler Dodge Jeep RAM Parkville! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

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