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Heritage Ford

South Burlington, VT

4.9
1,918 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,918 reviews

August 29, 2019

Shawn went above and beyond Shawn helped me with every question and took care of everything I asked and things I didn't ask for very helpful and courteous employee More

by Jsalgo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allie, Shawn Clifford
Sep 04, 2019 -

Heritage Ford responded

That's very nice to hear! Glad you received such excellent service from Shawn. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

August 26, 2019

Great service! Dave was AMAZING! He helped me get exactly what I needed and guided me every step of the way. I couldn't recommend him more!! More

by HeatherM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Sturgeon
Aug 28, 2019 -

Heritage Ford responded

Heather, Thank you for your recommendation of Dave! It's wonderful that he was so helpful. We appreciate you taking the time to share your experience. Nora Krom Customer Relations Specialist Heritage Automotive Group

August 23, 2019

Great Experience I worked with Charlie and he got me into a new vehicle with in 24 hours. He worked with in my limits and requests and helped me get into a much safer More

by Baileypecor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Tobin
Aug 28, 2019 -

Heritage Ford responded

Bailey, It's very nice to learn that you received such excellent service from both Charlie and Chad! Thank you for posting. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 19, 2019

Charlie Moriarty's a great guy to deal with My new 2019 Ford F-150 truck is the third truck I've purchased through Charlie Moriarty at Heritage Ford. Even when I come in for service, he will sa More

by marcie274
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Heritage Ford responded

Marcie, Thank you for your kind words about Charlie! It's wonderful that you've enjoyed working with him over the years. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 17, 2019

The product and experience were excellent I researched the truck before visiting Heritage so I knew about what to expect but the condition was even better and the sales experience was excellen More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Moriarty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Heritage Ford responded

JT, That's excellent! We appreciate you sharing your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 15, 2019

Worst service center for timely maintenance This service center continues to disappoint. For the second time I scheduled an appointment and my truck wasn’t ready because they ran out of time. Wh More

by Robn82333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service rep is not listed
Aug 28, 2019 -

Heritage Ford responded

I apologize for the disappointing experience. It certainly did not meet our standards. I spoke with our service manager regarding this situation. He let me know that our staff attempted to make this up to you by significantly discounting the work completed on your vehicle. It is dismaying to learn that this was not enough. I'm sorry we could not meet your expectations. Nora Krom Customer Relations Specialist Heritage Automotive Group

August 14, 2019

Great car buying experience Recently we have had to purchase two vehicles so we have gone into several different dealerships looking for our new used cars. By far, the easiest an More

by Patriots520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Turner Ede
Aug 21, 2019 -

Heritage Ford responded

It's wonderful that you received such top notch service from Turner and the rest of the team! Glad to learn everything went so smoothly. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 09, 2019

Definitely made buying a used car a lot less painful Bill was great. He was helpful and not pushy. I went to another dealership earlier in the day and it was an absolute nightmare. I walked into Herit More

by Photomom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Connors
Aug 21, 2019 -

Heritage Ford responded

Glad to learn that Bill was so helpful! We appreciate you taking the time share your experience. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 08, 2019

Outstanding customer service! I have had the pleasure of working with Shawn Clifford for a few years now. I am always greeted with a smile, and given an accurate time expectation More

by Kiddshelby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike LeClerc, Shawn Clifford
Aug 21, 2019 -

Heritage Ford responded

We appreciate you taking the time to share your experience working with Shawn! It's fantastic that he has been so great to work with. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 06, 2019

Heritage Ford Sales/Service/Finance We just bought our fourth vehicle from Heritage Ford and third from the same salesman. Each time we have gone to this dealer we have been treated wit More

by slickvalve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Tobin, Shawn Clifford, Dylan Krause
Aug 21, 2019 -

Heritage Ford responded

It's great to hear that you've had several positive experiences with Dylan and the rest of our team! Thank you for posting. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

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