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Heritage Ford

South Burlington, VT

4.9
1,918 Reviews
Heritage Ford is the Champlain Valley's home for quality new and certified used Ford vehicles, as well as used vehicles of all makes and models. We have been serving customers in Burlington, Shelburne, Essex, Colchester, St. Albans, and Montpelier since 1994, and since then we have committed ourselves to providing a quality experience to you, our customer.
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1600 Shelburne Rd.

South Burlington, VT

05403

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Showing 1,918 reviews

August 05, 2019

Friendly & Great Service Both our Sales Agent, Bill LaBonte, and Finance Manager, Abigail Heck, were super friendly and attentive, and not at all pushy. I highly recommend the More

by monette42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2019 -

Heritage Ford responded

We appreciate your recommendation! It's excellent that you enjoyed working with Bill and Abigail. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 04, 2019

Great experience The staff at Heritage were really helpful and quick to work within my budget needs and to give me fair value for my trade. They were also clearly know More

by truckvt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Celeste DesRosiers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Turner Ede
Aug 21, 2019 -

Heritage Ford responded

Thank you for posting! It's fantastic that you received such top notch service from our sales team. Enjoy your new vehicle! Nora Krom Customer Relations Specialist Heritage Automotive Group

August 02, 2019

Actuator Switch Repair Issue was diagnosed as an actuator Switch located BEHIND the dashboard. Entire dashboard had to be removed and replaced. Truck looks like no one ev More

by Robie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abigail Heck
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Clifford, Christopher Nemes
Aug 21, 2019 -

Heritage Ford responded

Robie, It's great to learn that your visit to our service department went so smoothly! Thank you for posting. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 29, 2019

Clearing up my alignment A good service visit to address a pull to the left in my steering wheel...dropped off just after 8 and it was ready at 10:30, when I returned! More

by JDK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham
Aug 01, 2019 -

Heritage Ford responded

That's great to hear! Thank you for posting. We appreciate your business. Nora Krom Customer Relations Specialist Heritage Automotive Group

July 27, 2019

Excellent service, every time. Heritage Ford service advisors are top notch. I've worked with Gary Graham for years(I've owned a Ford vehicle since 2004) and he always goes the ext More

by GH-2013Explorer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Graham, Ryan Morriseau
Aug 01, 2019 -

Heritage Ford responded

We appreciate you sharing your experience! So nice to learn that you've received excellent service from Gary, Ryan and the rest of the team. Thank you for choosing Heritage Ford! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 24, 2019

Good every time I’m always treated with respect and courtesy. I always wait for the car and they are finished when they say they will be! They take care of business a More

by SuzieQ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Aug 01, 2019 -

Heritage Ford responded

Thank you for posting! Great to learn that you've enjoyed working with Shawn and the rest of the service team. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 23, 2019

Clean! Fast service! Shawn is wonderful to work with! Very kind and helpful! Asked how my day was going, gave me a time for when the service would be complete and followed More

by Edixon731
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shawn Clifford
Jul 23, 2019 -

Heritage Ford responded

Thank you for posting! Glad your visit to our service department went so well. We appreciate your business! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 21, 2019

Leasing my F-150 I had the pleasure of working with the handsome and talented Dylan. He made the process easy, comfortable and hassle free. My brand new F-150 is fast, More

by seanbeloin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Connors, Mike LeClerc, Dylan Krause
Jul 23, 2019 -

Heritage Ford responded

Sean, Thank you for the recommendation! Great to learn that you liked working with Dylan. Enjoy your new truck! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 21, 2019

Great Loved these guys, we almost left without a car and they didn’t stop trying to find something to get me out of my situation and we finally found someth More

by Ibeyogi8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chad Tobin, Christopher Nemes
Jul 23, 2019 -

Heritage Ford responded

That's excellent! It's fantastic that our sales team was so helpful. We appreciate you posting! Nora Krom Customer Relations Specialist Heritage Automotive Group

July 18, 2019

Ford to the rescue! Dylan Krause was great to work with! I was in a real pickle and was hesitant going to Heritage Ford because I had a bad experience years ago but I fel More

by Christina
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike LeClerc, Dylan Krause
Jul 23, 2019 -

Heritage Ford responded

Christina, That is excellent to hear! Glad you enjoyed working with Dylan and Mike. We appreciate your kind words. Nora Krom Customer Relations Specialist Heritage Automotive Group

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