Heritage Ford

Outstanding customer service! Outstanding customer service ! The staff went out of there way to meet my truck needs and more importantly my financial needs. A big “thank you” to Outstanding customer service ! The staff went out of there way to meet my truck needs and more importantly my financial needs. A big “thank you” to Kevin Dowd who patiently worked with me and my wife! More

A+ Sales & Service Experiences!!! My Latest trip to Heritage was for service. From start to finish I was well informed by Ryan, with kindness, courtesy. Ryan knows his stuff and delive My Latest trip to Heritage was for service. From start to finish I was well informed by Ryan, with kindness, courtesy. Ryan knows his stuff and delivered knowledgeable answers to all of my many questions. A true asset to Heritage Ford! Kyle and I went on a diagnostic ride, which can be awkward, but Kyle made it painless and actually enjoyable. Although he didn't have the answer just then, 8 hours later they had the problem figured out. The following week a dropped off my truck for a pretty significant repair and it was completed a few hours ahead of schedule. When I picked it up, I thought there was still something wrong because of a slight clicking noise. Right then and there, Kyle jumped in the truck with me and went for a ride. Although this tiny issue (I didn't know) was NOT part of the original repair, Kyle dropped me off and put the truck right back in the shop. 10 minutes later he handed me the keys and said,"All set, it was just a loose rear wheel hub". I was a little embarrassed but thankful. The team at Heritage Ford works together like a well-oiled machine. Fast, efficient and they do the job RIGHT! And I'm a hard guy to please. Thanks a ton Ryan, Kyle and the rest of the team at Heritage! Jacob Griffin More

Service appointment I brought my Ford Fiesta in on Saturday, March 2, 2019 for it's 70,000 mile servicing. I arrived early and my vehicle was checked right in. The car wa I brought my Ford Fiesta in on Saturday, March 2, 2019 for it's 70,000 mile servicing. I arrived early and my vehicle was checked right in. The car was done in the time promised. As always, I received excellent customer service. Shawn was friendly and a pleasure to deal with. While I was waiting in the customer waiting room, Kevin Dowd who sold me my car, came over and said hello, and asked how I was. He asked I was still loving my Fiesta. The answer to his question was yes. I love my Fiesta. I will keep coming back to Heritage Ford for all my car needs. Definitely recommend them. More

Just leased a 2019 Escape Brought the car in the day after we leased it to have snow tires installed because of our snowy winter. Tires were part of the lease agreement and our Brought the car in the day after we leased it to have snow tires installed because of our snowy winter. Tires were part of the lease agreement and our Sales rep. took care of the service and came and got me when it was completed. Enjoyed dealing with Billl LaBonte and the staff. More

Top Customer Service We have always had a great experience dealing with the dealership, and we have for years! Their staff is very knowledgeable and friendly! They do an a We have always had a great experience dealing with the dealership, and we have for years! Their staff is very knowledgeable and friendly! They do an amazing job keeping their customers happy! More

Certified Pre-Owned Happy Customer I just recently purchased a certified pre-owned 2018 Ford Fusion from this dealer. My salesperson, Dylan Krause was nothing but fantastic. Fortunately I just recently purchased a certified pre-owned 2018 Ford Fusion from this dealer. My salesperson, Dylan Krause was nothing but fantastic. Fortunately for me, he was able to get this car delivered to the Burlington VT location for me without any delivery fee and was able to satisfy any requests I made without any negotiation. I am really happy with the dealership and the staff they have working there. I highly recommend their dealership and will continue working with them for years to come. More

Service For a routine service it took way too long 1 1/2 hr for a simple oil/filter change. Be mindful of people’s schedules For a routine service it took way too long 1 1/2 hr for a simple oil/filter change. Be mindful of people’s schedules More

Fast service. I had an issue with the doors on my 2018 F150, and had to have it towed in to repair the which happened to on recall, even though they were busy they I had an issue with the doors on my 2018 F150, and had to have it towed in to repair the which happened to on recall, even though they were busy they were able to get the job done with short notice. More

Felt like a partnership I was looking for the new 2019 Ranger and Heritage Ford was one of the few dealerships in the state that actually had them in their inventory. Chris w I was looking for the new 2019 Ranger and Heritage Ford was one of the few dealerships in the state that actually had them in their inventory. Chris was extremely helpful and I felt he was working with my best interests in mind throughout the sales process. More

Excellent Customer Service Experience Thanks so very much to Shawn and the Heritage Ford Service Department for another excellent Customer Service experience. Heritage Ford and it’s custom Thanks so very much to Shawn and the Heritage Ford Service Department for another excellent Customer Service experience. Heritage Ford and it’s customers are extremely lucky to have Shawn on the H-Team! More